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Added 4 mins ago
FC
HR Coordinator (6-month Contract)
Fidelity Canada
Mississauga, ON · Toronto, ON
- Full-time
The HR Coordinator utilizes their expertise in talent acquisition coordination to support a team of recruiters throughout the recruitment lifecycle. Acting as the first point of contact for…
Added 4 mins ago
FC
HR Coordinator Bilingual / Cooronnateur (trice) RH bilingue
Fidelity Canada
Toronto, ON · Montreal, QC
- Full-time
The HR Coordinator utilizes their expertise in talent acquisition coordination to support a team of recruiters throughout the recruitment lifecycle. Acting as the first point of contact for…
Added 4 mins ago
People Advisor
GHD Group Pty Ltd
Montreal, QC
That’s why we pledge to empower all of our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of…
Added 4 mins ago
RP
HS & Business Coordinator
Redhead Pumping Units
Lloydminster, AB
- Full-time
Redhead Artificial Lift Ltd. is looking for a motivated, organized, and adaptable individual to join our team as a Health & Safety and Business Coordinator.
Added 35 mins ago
MD
NE Regional Fire & Enforcement Forestry Specialist - NR Forestry Regional Spec
Minnesota Direct Care and Treatment
Grand Rapids, MB
- Full-time
Ability to prepare and edit high quality technical reports and management plans and research and interpretation scientific literature sufficient to solve problems, educate others and…
Added 50 mins ago
CA
Junior Project Coordinator
Centurion Asset Management Inc.
Toronto, ON
- Full-time
Reporting to the Vice President of Technical Services, the Junior Project Coordinator will support the management team, energy team and project managers and successful completion of…
Added 50 mins ago
CH
Inventory Coordinator
Cardinal Health
Mount Pearl, NL · Canada-Mount Pearl
- Full-time
The Inventory Coordinator, Warehouse Operations applies broad knowledge to ensure the integrity, quality, and accuracy of the facility’s inventory, which can including but is not limited…
Added 1 hour ago
AC
Administrative Operations Support Coordinator
Air Canada
Toronto, ON
- Full-time
Maintain, validate, input, audit, and update data, records, manuals, schedules, and technical documents; control distribution of company publications.
Added 1 hour ago
Career Centre Program Assistant (Term)
University of Toronto
Mississauga, ON
Under the supervision of the Resource Centre Coordinator, the Career Centre Program Assistant provides support to the Resource Centre Unit operations, drafting career information reports,…
Added 1 hour ago
Communications Coordinator
City of Edmonton
AB
…Communications section, is seeking an agile and dedicated Communications Coordinator to support our media monitoring, analytics, and media relations…
Added 1 hour ago
NC
Instructional Design Support
NAV CANADA
Ottawa, ON
- Full-time
Collaborates with the technical and educational Subject Matter Experts (SMEs).
Added 1 hour ago
P
Customer Education Coordinator
PheedLoop
Toronto, ON
- Full-time
Ability to explain technical information in simple language.
Added 2 hours ago
MT
Facilities Coordinator
Modern Technical Staffing Inc.
Vaughan, ON
- $70,000 to $75,000 CAD / year
- Full-time
Our client in Vaughan is looking for a Facilities Coordinator. They are seeking someone who has been employed with a manufacturing company, dealing with outside contractors, performing…
Added 2 hours ago
CO
Manager, Transit Operations
City of Burlington
Regina, SK · Transit Operations Centre
- Full-time
Oversee the Transit Operator training program and working with the Transit Training Coordinator to develop driver training focused on prevention and risk mitigation.
Added 2 hours ago
PR
Operations Coordinator
POWERGROUP Resources
Norwich, ON
- $60,000 to $75,000 CAD / year
- Full-time
Office Works is seeking a highly organized Operations Coordinator to support our growing business services team. This role combines administrative responsibilities with client service,…
Added 4 hours ago
Coordinator Production
Evolution Mining Limited
Red Lake, ON
The Mine Operations Production Coordinator is a new role, that is responsible for developing the Monthly Production Plan by coordinating mining activities and working collaboratively with…
Added 5 hours ago
RS
TV Traffic Coordinator
Rogers Sports & Media
Toronto, ON
- Full-time
As a TV Traffic Coordinator, you will be joining a great team whose result is to assist and collaborate in the daily completion of daily playlists for all the television stations of Rogers…
Added 10 hours ago
Real Estate Coordinator
Hydro One Networks Inc
Markham, ON
Added 10 hours ago
TV Traffic Coordinator
Rogers Communications
Toronto, ON
As a TV Traffic Coordinator, you will be joining a great team whose result is to assist and collaborate in the daily completion of daily playlists for all the television stations of Rogers…
Added 10 hours ago
FH
RN/RPN, Substance Use Services
Fraser Health
Surrey, BC
- Full-time
…procedures and reporting any risks and anomalies to the Client Care…
Added 10 hours ago
FH
Registered Nurse, Medicine, Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 13 hours ago
R
Intermediate IT Business Analyst
Resonaite
Toronto, ON
- Contract
Capture and document business and technical requirements in a clear, structured, and consistent format
Added 14 hours ago
Facilities Coordinator
Snowbird Aviation Services
Saskatoon, SK
The Facilities Coordinator oversees building operations, maintenance, and facility systems across all company bases, ensuring assets are maintained to a high standard and employees and the…
Added 18 hours ago
GC
Coordinator, Materials
Glencore Canada
Sparwood, BC
- Full-time
Verify availability of service manuals and relevant technical documentation for processing equipment via regular communication with Execution
Added 22 hours ago
OC
Marketing And Business Development Coordinator
Options Consulting Solutions
Toronto, ON
- $68,000 to $73,000 CAD / year
- Full-time
…organization/team and put your writing, research, marketing and technical skills to work. This is a well rounded role and we are looking for an individual who is curious, thinks outside the…

PheedLoop

Customer Education Coordinator

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

About the Role

The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge base, and help build a structured customer certification program.

The role will work closely with both Customer Success and Product to turn complex product information into clear, useful, and engaging learning materials.

Key Responsibilities

Product Education

Create clear product guides, tutorials, videos, and training materials.
Deliver product training sessions for customers and internal teams.
Turn product updates and new features into easy-to-understand educational content.
Identify common areas of confusion and create resources to address them.
Pheedloop Uni + Checklist

Knowledge Base Ownership

Own and regularly update PheedLoop’s customer-facing knowledge base.
Review existing articles for accuracy, clarity, and consistency.
Work with Product and Customer Success to keep content current.
Create a simple process for requesting and approving new content.

Certification Program

Create learning content and materials to support PheedLoop’s customer certification program.
Develop training resources, and supporting educational materials.
Track participation, completion rates, and customer feedback.
Continuously improve the learning content based on customer needs and feedback.

Cross-Functional Support

Partner with Product to understand releases and upcoming changes.
Work with Customer Success to identify customer education gaps.
Support onboarding and ongoing learning for customers.
Maintain a consistent tone and standard across all educational content

What We’re Looking For

Strong written communication and instructional skills.
Ability to explain technical information in simple language.
Strong organization and attention to detail.
Comfortable creating written, visual, and video-based content.
Able to manage projects independently and work across teams.
At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.

If you are someone who loves educating, speaking to customers and doing it in a fun manner - this is the place for you! You will get all the bells whistles and support needed to make your work amazing.

Perks that hit different

🩺 100% employer-paid health coverage

🚇 Office directly connected to the TTC subway

🍜 Team lunches, learning sessions, and regular outings

🚀 High-performance culture with real ownership and growth

The Kind of People We’re Looking For

We’re looking for people who like helping others learn and think about how to scale that impact. This role is for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

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More about this job

Responsibilities

Create and deliver clear product education materials, training sessions, and certification resources for customers and internal teams. Own and maintain the customer knowledge base, coordinate educational content with Product and Customer Success, and improve learning resources using customer feedback.

Requirements

Strong written communication and instructional skills are required, along with the ability to explain technical information simply and create written, visual, and video content. The role calls for organization, attention to detail, independent project management, and cross-team collaboration; at least one year of relevant experience is an asset.

Skills

Written Communication
Instructional Design
Product Education
Customer Training
Knowledge Management
Technical Communication
Content Creation
Video-Based Learning
Project Management
Cross-Functional Collaboration
Customer Success
Organization
Attention to Detail
Customer Onboarding
Learning Program Development
Feedback Analysis

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Sessions
Team Outings
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Product Education
Customer Education
Customer Training
Internal Training
Product Guides
Tutorials
Training Materials
Educational Videos
Knowledge Base
Learning Content
Customer Success
Product Releases
Feature Updates
Customer Onboarding
Learning Materials
Content Review
Content Approval Process
Customer Feedback
Events Services
SaaS

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