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Added 25 mins ago
Administrative Assistant
Talent Acquisition - Achev
Mississauga, ON
…one of the largest employment, newcomer, language, and youth services providers in the Greater Toronto Area. We put each client at the centre of our work. Our wide range of high-quality,…
Added 25 mins ago
I
Office Administrator
ITK
Ottawa, ON
- Full-time
…planning and overseeing all administrative support and office services for ITK. This includes organizing and communicating office activities, reception duties, supplies and stationery. This…
Added 25 mins ago
NF
Marketing Communications Coordinator
Niagara Falls Public Library
Niagara Falls, ON
- Full-time
The Niagara Falls Public Library is seeking a full-time (fixed-term contract) Marketing & Communications Coordinator to develop and execute marketing, branding, and communication strategies…
Added 25 mins ago
MD
Equity Specialist - DEI Specialist Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 25 mins ago
MD
NE Regional Fire & Enforcement Forestry Specialist - NR Forestry Regional Spec
Minnesota Direct Care and Treatment
Grand Rapids, MB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 25 mins ago
MD
Designated Coordinator - Skills Development Specialist
Minnesota Direct Care and Treatment
Grand Rapids, MB
- Part-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 40 mins ago
CA
Junior Project Coordinator
Centurion Asset Management Inc.
Toronto, ON
- Full-time
Reporting to the Vice President of Technical Services, the Junior Project Coordinator will support the management team, energy team and project managers and successful completion of…
Added 40 mins ago
SB
Field Marketing Coordinator
Stanley Black & Decker, Inc.
Kitchener, ON · London, ON · ON
- Full-time
As a Field Marketing Coordinator, you will be part of a dedicated team based in the Kitchener-Waterloo-London area and reporting to the Territory Manger, Residential Construction. The Field…
Added 40 mins ago
CO
Financial Coordinator - Engineering & Operations
City of Fredericton
Fredericton, NB
- Full-time
…to the Supervisor of Finance & Administration, the Financial Coordinator plays a key role in supporting the financial operations of the Engineering & Operations Department through budget…
Added 55 mins ago
AC
Administrative Operations Support Coordinator
Air Canada
Toronto, ON
- Full-time
Coordinate travel, appointments, ground transportation, and arrangements for meetings, training sessions, and interviews.
Added 55 mins ago
Scheduling Clerk - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Site: WRHA Community Health Services - Point Douglas Home Care
Added 55 mins ago
Career Exploration & Partnerships (Term)
University of Toronto
Mississauga, ON
Reporting to the Assistant Director, Employer Relations and Marketing, the Coordinator, Career Exploration & Partnerships is responsible for planning, coordinating, delivering, and…
Added 1 hour ago
AR
Engage Life Coordinator
Atria Retirement Canada - Victorian at McKenzie
Colwood, BC · BC-Victoria
- Full-time
Career development, including tuition reimbursement (US-based communities), professional training programs, and mentoring opportunities
Added 1 hour ago
UO
Co-op Coordinator
University of Victoria
Victoria, BC
- Full-time
…placements. As a professional member of the Co-op and Career Services team, the Co-op Coordinator supports delivery of services, initiatives, and events as required to meet service…
Added 1 hour ago
P
Customer Education Coordinator
PheedLoop
Toronto, ON
- Full-time
Create clear product guides, tutorials, videos, and training materials.
Added 1 hour ago
CO
Manager, Transit Operations
City of Burlington
Regina, SK · Transit Operations Centre
- Full-time
Oversee the Transit Operator training program and working with the Transit Training Coordinator to develop driver training focused on prevention and risk mitigation.
Added 4 hours ago
Coordinator Production
Evolution Mining Limited
Red Lake, ON
The Mine Operations Production Coordinator is a new role, that is responsible for developing the Monthly Production Plan by coordinating mining activities and working collaboratively with…
Added 4 hours ago
NB
Contract Implementation Coordinator
National Bank of Canada
Montreal, QC
- Full-time
A career as a Contract Implementation Coordinator within National Bank Insurance Firm means acting as a specialist in the coordination and analysis of new individual insurance business.
Added 7 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Other Benefits/Incentives Clinic Coordinator (Master of Social Work position) performs all online booking and admin work for the clinic. Access to Med Access training. Training in the area…
Added 9 hours ago
CO
Coordinator, Marketing (Performing Arts)
City of Brampton
Brampton, ON
- Full-time
…marketing initiatives at the City of Brampton. As a Marketing Coordinator, you will contribute to the development and execution of marketing plans aimed at promoting Brampton's offerings…
Added 9 hours ago
RP
Event Assistant
Roylo Partners
Vancouver, BC
- Full-time
…progression, hands-on client experience, and comprehensive training from day…
Added 9 hours ago
Business Group & Safety Coordinator
GHD Group Pty Ltd
Markham, ON
Our Construction Phase Services group assigned to Greater Toronto Area (GTA) construction projects is looking for a Business Group & Safety Coordinator to join our team, with a primary…
Added 10 hours ago
G
Business Group & Safety Coordinator
GHD
Markham, ON
- Full-time
Our Construction Phase Services group assigned to Greater Toronto Area (GTA) construction projects is looking for a Business Group & Safety Coordinator to join our team, with a primary…
Added 10 hours ago
FH
RN/RPN, Substance Use Services
Fraser Health
Surrey, BC
- Full-time
To learn more about our MHSU programs and services, read employee insights, and current job vacancies, please visit this site: Fraser Health MHSU
Added 13 hours ago
TT
Senior Coordinator, Human Resources
Toronto Tempo
Toronto, ON
- Full-time
Reporting to the Manager, Human Resources, the Senior Coordinator, Human Resources is a strategic, detail-oriented go getter who has experience in finding top talent, building…

PheedLoop

Customer Education Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

About the Role

The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge base, and help build a structured customer certification program.

The role will work closely with both Customer Success and Product to turn complex product information into clear, useful, and engaging learning materials.

Key Responsibilities

Product Education

Create clear product guides, tutorials, videos, and training materials.
Deliver product training sessions for customers and internal teams.
Turn product updates and new features into easy-to-understand educational content.
Identify common areas of confusion and create resources to address them.
Pheedloop Uni + Checklist

Knowledge Base Ownership

Own and regularly update PheedLoop’s customer-facing knowledge base.
Review existing articles for accuracy, clarity, and consistency.
Work with Product and Customer Success to keep content current.
Create a simple process for requesting and approving new content.

Certification Program

Create learning content and materials to support PheedLoop’s customer certification program.
Develop training resources, and supporting educational materials.
Track participation, completion rates, and customer feedback.
Continuously improve the learning content based on customer needs and feedback.

Cross-Functional Support

Partner with Product to understand releases and upcoming changes.
Work with Customer Success to identify customer education gaps.
Support onboarding and ongoing learning for customers.
Maintain a consistent tone and standard across all educational content

What We’re Looking For

Strong written communication and instructional skills.
Ability to explain technical information in simple language.
Strong organization and attention to detail.
Comfortable creating written, visual, and video-based content.
Able to manage projects independently and work across teams.
At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.

If you are someone who loves educating, speaking to customers and doing it in a fun manner - this is the place for you! You will get all the bells whistles and support needed to make your work amazing.

Perks that hit different

🩺 100% employer-paid health coverage

🚇 Office directly connected to the TTC subway

🍜 Team lunches, learning sessions, and regular outings

🚀 High-performance culture with real ownership and growth

The Kind of People We’re Looking For

We’re looking for people who like helping others learn and think about how to scale that impact. This role is for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

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More about this job

Responsibilities

Create and deliver clear product education materials, training sessions, and certification resources for customers and internal teams. Own and maintain the customer knowledge base, coordinate educational content with Product and Customer Success, and improve learning resources using customer feedback.

Requirements

Strong written communication and instructional skills are required, along with the ability to explain technical information simply and create written, visual, and video content. The role calls for organization, attention to detail, independent project management, and cross-team collaboration; at least one year of relevant experience is an asset.

Skills

Written Communication
Instructional Design
Product Education
Customer Training
Knowledge Management
Technical Communication
Content Creation
Video-Based Learning
Project Management
Cross-Functional Collaboration
Customer Success
Organization
Attention to Detail
Customer Onboarding
Learning Program Development
Feedback Analysis

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Sessions
Team Outings
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Product Education
Customer Education
Customer Training
Internal Training
Product Guides
Tutorials
Training Materials
Educational Videos
Knowledge Base
Learning Content
Customer Success
Product Releases
Feature Updates
Customer Onboarding
Learning Materials
Content Review
Content Approval Process
Customer Feedback
Events Services
SaaS

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