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Added 40 mins ago
CS
GEN AI Specialist
Cynet Systems
Montreal, QC
- $50 to $55 CAD / hour
- Contract
Strong grasp of Transformers, CNNs, RNNs, and reinforcement learning (RLHF).
Added 42 mins ago
B
UAT Manager
BMO
Toronto, ON · YNG
- Full-time
Performs required business testing on technical solutions to ensure that new product, process, learning program or other technical changes introduced to customers and/or employees meet…
Added 42 mins ago
LD
TECH Specialist
London Drugs Limited
Calgary, AB
- Other
Are you passionate about learning? Do your friends and family members always ask you for tech advice? Are you up-to-date with the latest Computer, Audio/Video and Photo/Electronics trends…
Added 54 mins ago
C
Community Engagement Specialist, AI@WORK
Communitech
Kitchener, ON
- $55,000 to $64,000 CAD / year
- Contract
3 years of experience across marketing, event coordination, sales or customer service
Added 54 mins ago
KB
Installation Services Sales Specialist- Kitchens
Kent Building Supplies
Corner Brook, NL
- Full-time
The Installation Service Sales Specialist is focused on assisting customers, assessing customer needs, and guiding customer decisions to build customer relationships. The Sales Specialist…
Added 1 hour ago
AC
Culinary Specialist- Sous Chef
Aramark Canada
Kingston, ON
- $60,000 to $70,000 CAD / year
- Full-time
…Chefs play a key role in delivering outstanding food quality, customer satisfaction, financial performance, and team development. Successful candidates are hands-on leaders who thrive in…
Added 1 hour ago
Field Instrumentation Technician (Maple Ridge BC)
Orica
Maple Ridge, BC
…diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your…
Added 1 hour ago
NB
Banking Advisor
National Bank of Canada
Mascouche, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Amherst, QC · Saint-Rémi-d’Amherst, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 2 hours ago
JI
Installation Services Sales Specialist- Kitchens
J.D. Irving, Limited
NL · Corner Brook, NL
- Full-time
The Installation Service Sales Specialist is focused on assisting customers, assessing customer needs, and guiding customer decisions to build customer relationships. The Sales Specialist…
Added 2 hours ago
CT
Program Specialist, AI@Work
Communitech Technology Association
Kitchener, ON
- $55,000 to $64,000 CAD / year
- Contract
Experience in campus recruitment, workforce development, or work-integrated learning programs
Added 2 hours ago
CT
Community Engagement Specialist
Communitech Technology Association
Kitchener, ON
- $55,000 to $64,000 CAD / year
- Contract
3 years of experience across marketing, event coordination, sales or customer service
Added 2 hours ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
Technical Specialist
Canadian Blood Services
Vancouver, BC
…objectives. Your strong communication skills, technical expertise and customer-focused approach will help ensure exceptional service delivery and positive relationships with hospital…
Added 2 hours ago
SE
Channel Sales HVAC Specialist
Schneider Electric
Calgary, AB · AB · Edmonton, Alberta
- Full-time
Do you thrive in building markets, creating new opportunities, and influencing customer adoption of emerging technologies? Schneider Electric is seeking a growth-oriented Home Solutions…
Added 2 hours ago
Spécialiste Principal de la Formation / Sr. Training Specialist - Bilingual
MCAP
Calgary, AB · Vancouver, BC · Toronto, ON · Waterloo, ON · Montreal, QC
…envers le travail d’équipe et votre passion pour l’excellence du service sont reconnus et récompensés au moyen d’une rémunération totale concurrentielle, d’une carrière qui favorise…
Added 3 hours ago
D
Senior Advisor, Business strategies
Desjardins
Levis, QC · Montreal, QC
- Full-time
…performance; set targets; identify opportunities to improve service delivery; and design and deliver business strategies and solutions aligned with the business architecture of various…
Added 3 hours ago
Disability Medical Coordinator
The Canada Life Assurance Company
Langley (District), BC · Vancouver, BC · Langley, Brit
Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Added 4 hours ago
A
Spécialiste en Ingénierie en conception de réparation / Repair Design Engineering Specialist
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Do you have experience in mechanical engineering, have you worked in customer service environment in the aeronautic industry and would you like to progress and develop new skills? Then this…
Added 6 hours ago
NB
Banking Advisor
National Bank of Canada
Montreal, QC
- Full-time
…depending on team availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in…
Added 7 hours ago
L
Customer Success Specialist
Laylah
Quebec, QC
- Full-time
They say first impressions last a lifetime. As a Customer Success Specialist, you will be critical to our customers’ first impressions of Laylah and a key contributor to overall customer…
Added 8 hours ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 11 hours ago
B
Business Operations Specialist
Bayer
Calgary, AB · Camrose, AB · Edmonton, AB · Grande Prairie, AB · Leduc, AB · Lethbridge, AB · Medicine Hat, AB · Olds, AB · Peace River, AB · Red Deer, AB · Abbotsford, BC · Chilliwack, BC · Cranbrook, BC · Kamloops, BC · Vancouver, BC · Carman, MB · Headingley, MB · Winnipeg, MB · Guelph, ON · Kingston, ON · Mississauga, ON · Ottawa, ON · Tillsonburg, ON · Toronto, ON · Montreal, QC · Quebec, QC · Sherbrooke, QC · Regina, SK · Saskatoon, SK · Yorkton, SK
- Full-time
…doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining…
Added 12 hours ago
D
Directeur, Médias Numériques
DAC
Montreal, QC
- Full-time
Travailler en collaboration avec les membres de l'équipe média pour superviser et améliorer les processus internes afin de fournir un service de haute qualité aux clients
Added 13 hours ago
WH
Sport & Fitness Specialist
Wildtree Herbs, Inc.
Anzac, AB
- Full-time
…Recreation Department and must demonstrate an exemplary level of customer…

Closed listing

PheedLoop

Customer Education Specialist

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Nov 5, 2026
Experience: At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.
Posting language: English
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

About the Role

The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge base, and help build a structured customer certification program.

The role will work closely with both Customer Success and Product to turn complex product information into clear, useful, and engaging learning materials.

Key Responsibilities

Product Education

Create clear product guides, tutorials, videos, and training materials.
Deliver product training sessions for customers and internal teams.
Turn product updates and new features into easy-to-understand educational content.
Identify common areas of confusion and create resources to address them.
Pheedloop Uni + Checklist

Knowledge Base Ownership

Own and regularly update PheedLoop’s customer-facing knowledge base.
Review existing articles for accuracy, clarity, and consistency.
Work with Product and Customer Success to keep content current.
Create a simple process for requesting and approving new content.

Certification Program

Create learning content and materials to support PheedLoop’s customer certification program.
Develop training resources, and supporting educational materials.
Track participation, completion rates, and customer feedback.
Continuously improve the learning content based on customer needs and feedback.

Cross-Functional Support

Partner with Product to understand releases and upcoming changes.
Work with Customer Success to identify customer education gaps.
Support onboarding and ongoing learning for customers.
Maintain a consistent tone and standard across all educational content

What We’re Looking For

Strong written communication and instructional skills.
Ability to explain technical information in simple language.
Strong organization and attention to detail.
Comfortable creating written, visual, and video-based content.
Able to manage projects independently and work across teams.
At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.

If you are someone who loves educating, speaking to customers and doing it in a fun manner - this is the place for you! You will get all the bells whistles and support needed to make your work amazing.

Perks that hit different

🩺 100% employer-paid health coverage

🚇 Office directly connected to the TTC subway

🍜 Team lunches, learning sessions, and regular outings

🚀 High-performance culture with real ownership and growth

The Kind of People We’re Looking For

We’re looking for people who like helping others learn and think about how to scale that impact. This role is for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

About employer

More about this job

Responsibilities

Create and deliver clear product guides, tutorials, videos, and training for customers and internal teams, and maintain accurate, useful knowledge base content. Develop and improve customer certification learning materials, track participation and feedback, and collaborate with Product and Customer Success to address learning needs and communicate product changes.

Requirements

The role calls for strong written communication and instructional skills, the ability to explain technical information simply, and comfort creating written, visual, and video content. Candidates should be organized, detail-oriented, able to manage projects independently and collaborate across teams; at least one year of relevant experience is an asset.

Skills

Instructional Design
Written Communication
Product Education
Customer Training
Knowledge Base Management
Content Creation
Video-Based Learning
Technical Communication
Project Management
Cross-Functional Collaboration
Customer Success
SaaS
Organization
Attention to Detail
Customer Onboarding
Learning Program Development

Benefits

Employer-Paid Health Coverage
TTC-Connected Office
Team Lunches
Learning Sessions
Team Outings
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Product Education
Customer Education
Instructional Materials
Product Guides
Tutorials
Training Sessions
Knowledge Base
Learning Content
Customer Success
Product Releases
Feature Updates
Customer Onboarding
Customer Feedback
Participation Tracking
Completion Rates
SaaS
Events Services
Cross-Functional Collaboration
Technical Communication

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