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Added 2 mins ago
DB
Dairy Robot Service Technician
Dortmans Bros Barn Equip Inc
Salford, ON
- Full-time
Provide responsive technical support to farm owners, operators, and staff, including emergency service calls; maintain clear customer communication, accurate service logs, inspection…
Added 2 mins ago
P&
Stage - Hiver 2027-Stagiaire Technicien en Instrumentation/Internship - Winter 2027-Instrumentation Technician
Pratt & Whitney
Longueuil, QC
- Full-time
Added 4 mins ago
M
Technical Architect
Mphasis
Toronto, ON
- Contract
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™…
Added 4 mins ago
L
Educateur Temps Partiel | Place Ste-Foy
lululemon
Quebec, QC
- Part-time
…organisation. Les éducateurs sont des experts dans la création d'un service à la clientèle de première classe, autrement dit d'une expérience-invité, dans nos magasins de détail. Ils sont…
Added 4 mins ago
L
Educateur Temps Plein | Place Ste-Foy
lululemon
Quebec, QC
- Full-time
…organisation. Les éducateurs sont des experts dans la création d'un service à la clientèle de première classe, autrement dit d'une expérience-invité, dans nos magasins de détail. Ils sont…
Added 4 mins ago
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Commercial Contracts Manager
Veolia | North America
Oakville, ON
- Full-time
…people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of…
Added 4 mins ago
L
Educator | Vaughan Mills
lululemon
Vaughan, ON
- Part-time
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…
Added 4 mins ago
TN
Business Development Specialist
True North Manufacturing Inc.
Midland, ON
- Contract
…independently developing new opportunities, establishing long-term customer relationships, and working with TNMI's technical and operations teams to understand customer requirements and…
Added 4 mins ago
CA
Agent Logistique / Logistics Agent
Collins Aerospace
Mirabel, QC
- Full-time
…nos clients grâce à des produits de qualité supérieure et un service…
Added 4 mins ago
IG
Technical Customer Service
itec group Inc.
Toronto, ON · Greater Toronto Area, Canada
- $50,000 to $65,000 CAD / year
- Full-time
We're excited to share an opportunity for an existing vacancy as a Technical Customer Service Representative with an established manufacturer in the Toronto area!
Added 4 mins ago
AE
Digital Experience Specialist - Temporary
Arc'teryx Equipment
North Vancouver, BC
- Temporary
Supporting in analyzing qualitative feedback via Voice of Customer (VoC) and UX Analytics tools to identify friction points and recommending improvements for optimizing the site experience
Added 4 mins ago
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Outside Sales Representative
OpTalent | Canada | Recruitment
Moncton, NB
- $70,000 to $85,000 CAD / year
- Full-time
Identify customer needs and recommend preventative maintenance agreements and HVAC service solutions.
Added 4 mins ago
S
Administrateur(-trice) de contrats / Contracts Administrator
Smardt
Dorval, QC
- Full-time
Solides compétences en communication écrite et capacité de préparer des sommaires et de courtes notes de service clairs.
Added 4 mins ago
R
Brand Ambassador (On-Call) (French Services) (On Site)
Radio-Canada
Sudbury, ON · Greater Sudbury, ON
- Part-time
Guide programming and technical teams in developing specials and remotes in connection with outreach activities and partnerships.
Added 5 mins ago
Program Support Officer - FLAS - Appendix D
Humber College
Toronto, ON
…The volume and diversity of students encountered enhances the customer service requirements of this…
Added 5 mins ago
Underwriting Associate (Engineering & Construction)
Swiss Re
Toronto, ON
Strong customer focus and service orientation
Added 5 mins ago
Underwriting Associate (Property)
Swiss Re
Toronto, ON
…accounting principles, and principles and processes for providing customer service. This includes meeting established time and quality standards ensuring customer…
Added 5 mins ago
II
Support and Integration Engineer
Isograd Inc.
Remote, Canada
- Full-time
- Remote
The Support and Integration Engineer is a technical, customer-facing role that bridges customer support, product and development teams. This person will be the go-to resource for resolving…
Added 5 mins ago
BT
Account Executive - Full-Cycle (North America)
Botpress Technologies Inc.
Montreal, QC
- Full-time
Help redefine customer support for the AI era.
Added 5 mins ago
Senior Manager, ServiceNow Platform Delivery & Transformation
Bell
Montreal, QC
Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion…
Added 5 mins ago
B
Assistant Branch Manager
BMO
Sudbury, ON
- Full-time
Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the…
Added 5 mins ago
B
Technician Workplace Technology
BCAA
Burnaby, BC · *Head Office
- Full-time
You are customer-focused and take pride in delivering responsive, professional technical support.
Added 5 mins ago
AA
Commercial Account Manager
Advance Auto Parts
Kitchener, ON
- Full-time
At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial…
Added 19 mins ago
P&
Gestionnaire de comptes, Services de pièces de rechange / Account Manager, Spare Parts Services
Pratt & Whitney
Longueuil, QC
- Full-time
Diriger et encadrer l’équipe de représentants du service à la clientèle (CSR) afin d’assurer des mises à jour précises et ponctuelles aux clients, notamment les listes de priorités (« Hot…
Added 19 mins ago
AT
Sr Principal Developer
Aspen Technology
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…set of career development programs to support of community service projects to social events that foster fun and relationship building across our global…

PheedLoop

Customer Education Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.
Posting language: English
Posted: Oct 6, 2026

Original job description

About the Role

The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge base, and help build a structured customer certification program.

The role will work closely with both Customer Success and Product to turn complex product information into clear, useful, and engaging learning materials.

Key Responsibilities

Product Education

Create clear product guides, tutorials, videos, and training materials.
Deliver product training sessions for customers and internal teams.
Turn product updates and new features into easy-to-understand educational content.
Identify common areas of confusion and create resources to address them.
Pheedloop Uni + Checklist

Knowledge Base Ownership

Own and regularly update PheedLoop’s customer-facing knowledge base.
Review existing articles for accuracy, clarity, and consistency.
Work with Product and Customer Success to keep content current.
Create a simple process for requesting and approving new content.

Certification Program

Create learning content and materials to support PheedLoop’s customer certification program.
Develop training resources, and supporting educational materials.
Track participation, completion rates, and customer feedback.
Continuously improve the learning content based on customer needs and feedback.

Cross-Functional Support

Partner with Product to understand releases and upcoming changes.
Work with Customer Success to identify customer education gaps.
Support onboarding and ongoing learning for customers.
Maintain a consistent tone and standard across all educational content

What We’re Looking For

Strong written communication and instructional skills.
Ability to explain technical information in simple language.
Strong organization and attention to detail.
Comfortable creating written, visual, and video-based content.
Able to manage projects independently and work across teams.
At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.

If you are someone who loves educating, speaking to customers and doing it in a fun manner - this is the place for you! You will get all the bells whistles and support needed to make your work amazing.

Perks that hit different

🩺 100% employer-paid health coverage

🚇 Office directly connected to the TTC subway

🍜 Team lunches, learning sessions, and regular outings

🚀 High-performance culture with real ownership and growth

The Kind of People We’re Looking For

We’re looking for people who like helping others learn and think about how to scale that impact. This role is for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

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More about this job

Responsibilities

Create and deliver clear product guides, tutorials, videos, and training for customers and internal teams, and maintain accurate, useful knowledge base content. Develop and improve customer certification learning materials, track participation and feedback, and collaborate with Product and Customer Success to address learning needs and communicate product changes.

Requirements

The role calls for strong written communication and instructional skills, the ability to explain technical information simply, and comfort creating written, visual, and video content. Candidates should be organized, detail-oriented, able to manage projects independently and collaborate across teams; at least one year of relevant experience is an asset.

Skills

Instructional Design
Written Communication
Product Education
Customer Training
Knowledge Base Management
Content Creation
Video-Based Learning
Technical Communication
Project Management
Cross-Functional Collaboration
Customer Success
SaaS
Organization
Attention to Detail
Customer Onboarding
Learning Program Development

Benefits

Employer-Paid Health Coverage
TTC-Connected Office
Team Lunches
Learning Sessions
Team Outings
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Product Education
Customer Education
Instructional Materials
Product Guides
Tutorials
Training Sessions
Knowledge Base
Learning Content
Customer Success
Product Releases
Feature Updates
Customer Onboarding
Customer Feedback
Participation Tracking
Completion Rates
SaaS
Events Services
Cross-Functional Collaboration
Technical Communication

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