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Added 7 mins ago
Independent Living Support Worker
March of Dimes Canada
Halifax, NS
Added 7 mins ago
Technical Sales Representative - Channel Sales
Vertiv
Mississauga, ON
…negotiations, closing deals, preparing submittals, order execution, general sales support; conducting regular in-field customer…
Added 7 mins ago
Inside Sales Representative - Power
Vertiv
Mississauga, ON
…Furthermore, the role provides a significant sales support function to help outside sales representatives improve their sales productivity by being the primary interface between the office…
Added 7 mins ago
TF
Material Handler II
Thermo Fisher Scientific
Whitby, ON
- Full-time
1 year of General warehouse experience is required
Added 7 mins ago
T
Actuarial Analyst II
TD
Toronto, ON
- Full-time
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national…
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Senior Wealth Operations Officer Prefered Candidate
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Toronto, ON
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Information Security Specialist - PCI DSS Compliance
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Equipment Operator 1
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- Full-time
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Help keep DNR moving! Lead the team that keeps DNR’s vehicles and equipment ready for the work happening across Minnesota.
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Investment Analyst Sr/Investment Officer, Legal and Policy Services
Minnesota Direct Care and Treatment
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…SBI policy and meet agency needs under the direction of the General Counsel and will help secure passage of SBI legislation by arranging and attending meetings with legislators as requested…
Added 7 mins ago
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Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 7 mins ago
TI
Business Development Associate
Themesoft Inc.
Mississauga, ON
- Part-time
We are seeking a motivated, entry-level Business Development Associate to help grow our Managed Service Provider (MSP) and staffing client base. In this role, you will be the first point of…
Added 22 mins ago
Receptionist
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Ottawa, ON
…telephone, provide information about SWCHC and its services, and help people find the support they need. You will help maintain a welcoming, safe, and low-barrier reception environment,…
Added 22 mins ago
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Executive Assistant
J.D. Irving, Limited
Saint John, NB
- Full-time
Manage day-to-day administrative activities and provide general office support as required.
Added 22 mins ago
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Creative Director
Waabi
Toronto, ON
- $138,000 to $198,000 USD / year
- Full-time
…customers, policymakers & regulators, investors, talent, and the general…
Added 22 mins ago
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Post Office Clerk, Hourly Part Time Flexible Shifts
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Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
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Added 22 mins ago
US
Warehouse Associate - Evening Shift
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…experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of…
Added 22 mins ago
US
Warehouse Associate - Day Shift
UPS Supply Chain Solutions
Fort Erie, ON · CA - FT. ERIE INTERNATIONAL BROKERAGE (ONQUE)
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Added 22 mins ago
Yard Shipper/Receiver
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Added 22 mins ago
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01 General Help
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Added 22 mins ago
Machine Builder Solution Manager
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Canada
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Added 22 mins ago
HI
Administrative Associate
HUB International
Edmonton, AB
- Full-time
Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

PheedLoop

Customer Service and Order Coordinator

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Role Overview

PheedLoop is looking for a highly organized, detail-oriented, and customer-focused Customer Service and Order Coordinator to join our Logistics team.

In this role, you will be responsible for coordinating badge and lanyard orders from initial submission through final delivery, ensuring orders are processed accurately, deadlines are met, and clients receive a smooth and reliable experience. You will work closely with clients, external vendors, and internal teams to manage order details, coordinate design files and approvals, track production timelines, and resolve day-to-day order issues.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, managing multiple priorities, and taking ownership of tasks from start to finish.

Core Competencies

Organization & Attention to Detail: Ability to manage multiple orders, track important details, and maintain accuracy throughout the order process.
Customer Service & Communication: Strong written and verbal communication skills, with the ability to provide clear, timely, and professional updates to clients and vendors.
Ownership & Accountability: Takes responsibility for assigned orders, follows through on commitments, and proactively addresses potential delays.
Time Management & Prioritization: Comfortable managing competing deadlines, urgent requests, and changing priorities.
Problem Solving: Able to identify order issues, follow established processes, and escalate complex situations when needed.
Collaboration & Adaptability: Works effectively with internal teams and external partners while learning new systems and processes.

ResponsibilitiesOrder Processing & Management

Process and coordinate badge and lanyard orders from initial submission through final delivery.
Accurately enter and maintain order details, including quantities, product specifications, design requirements, and delivery deadlines.
Track order progress using internal systems, ensuring information remains accurate and up to date.
Send onboarding and order-related communications to clients, ensuring they understand the next steps and required information.
Manage multiple active orders simultaneously while maintaining accuracy and meeting deadlines.

Vendor & Supplier Coordination

Coordinate with external suppliers to submit orders, confirm production timelines, and follow up on shipments.
Monitor vendor deadlines, production schedules, and shipping updates to ensure timely fulfillment.
Identify potential supplier delays and proactively communicate issues to the appropriate internal team members.
Support alternative fulfillment arrangements when needed to minimize order disruptions.

Design Files & Proof Management

Collect design files and artwork from clients, ensuring all required materials are received on time.
Review submitted files against established printing specifications and request corrections when necessary.
Coordinate design proofs with vendors and clients, tracking revisions and approvals before production.
Ensure approved designs and order specifications are accurately communicated to suppliers.

Order Deadlines & Fulfillment

Monitor order deadlines and proactively follow up with clients on outstanding files, approvals, or information.
Coordinate urgent and rush orders while balancing competing priorities.
Identify orders at risk of delay and take appropriate action or escalate issues when needed.
Collaborate with internal logistics teams to coordinate badge and lanyard deliveries alongside other event equipment shipments.

Customer Service & Delivery Coordination

Serve as a point of contact for clients regarding badge and lanyard order updates, timelines, and general inquiries.
Provide timely and professional responses to straightforward order-related questions.
Track shipments, confirm successful deliveries, and ensure orders are properly closed out.
Escalate complex client concerns or fulfillment issues to senior team members when appropriate.

Process Improvement & Documentation

Maintain accurate order records and support updates to internal standard operating procedures.
Learn and follow established workflows while identifying opportunities to improve order accuracy and efficiency.
Participate in structured onboarding and training to gradually take ownership of the complete order process.

What You Will Bring

0-1 years of experience in customer service, order processing, administrative coordination, operations, or a related role (is preferred)
Strong organizational skills and exceptional attention to detail.
Excellent written and verbal communication skills, with a customer-first mindset.
Ability to manage multiple tasks and deadlines without losing track of important details.
Comfortable using spreadsheets, order management platforms, and other digital tools.
A proactive approach to following up, resolving issues, and ensuring tasks are completed on time.
Strong problem-solving skills and the ability to recognize when an issue requires escalation.
Willingness to learn new processes, systems, and product specifications.
Ability to work collaboratively with clients, vendors, and internal teams.

Nice to Have

Previous experience in order fulfillment, print production, e-commerce operations, or logistics coordination.
Familiarity with managing design files, print specifications, or client proof approvals.
Experience coordinating with external suppliers or tracking production and shipping timelines.

Perks that hit different

🩺 Enjoy 100% employer-paid health coverage because your well-being matters.

🚇 Work from an office directly connected to the TTC subway, making your commute smooth and stress-free.

🍜 Join team lunches, learning opportunities, and company outings that make growth and networking part of the experience.

🚀 Be part of an ambitious, high-performance culture surrounded by people who love building big things.

🎤 Get exposure to major conferences, global brands, and large-scale live events powered through technology.

The Kind of People We’re Looking For

We’re looking for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. On a small team like ours, your impact won’t be “someday” it’ll be immediate. You’ll take on real responsibility early, move quickly, and help power events experienced by thousands of attendees around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page

Please note: This role is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

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More about this job

Responsibilities

Coordinate badge and lanyard orders from submission through delivery, maintaining accurate order details, managing design files and approvals, and tracking vendor production and shipping timelines. Communicate with clients, suppliers, and internal teams to meet deadlines, resolve order issues, coordinate fulfillment, and maintain process documentation.

Requirements

The role prefers 0–1 years of experience in customer service, order processing, administrative coordination, operations, or a related field, along with strong organization, attention to detail, and communication skills. Candidates should be able to manage multiple deadlines, use spreadsheets and digital order tools, follow up proactively, solve problems, and collaborate with clients, vendors, and internal teams.

Skills

Order Processing
Customer Service
Order Coordination
Organization
Attention To Detail
Written And Verbal Communication
Time Management
Prioritization
Problem Solving
Vendor Coordination
Design File Management
Proof Approval Coordination
Deadline Management
Shipment Tracking
Recordkeeping
Process Improvement

Benefits

Employer-Paid Health Coverage
Office Connected To TTC Subway
Team Lunches
Learning Opportunities
Company Outings
Exposure To Major Conferences, Global Brands, And Live Events

Visa sponsorship

Not detected in the job text

Keywords

Badge Orders
Lanyard Orders
Order Processing
Order Management
Order Fulfillment
Logistics Coordination
Customer Service
Vendor Coordination
Supplier Coordination
Design Files
Artwork
Printing Specifications
Design Proofs
Proof Approvals
Production Timelines
Shipping Updates
Shipment Tracking
Rush Orders
Event Equipment
Spreadsheets
Order Management Platforms
Standard Operating Procedures
Process Improvement
Events Services

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