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Added 6 mins ago
NC
Infrastructure Analyst
NAV CANADA
Ottawa, ON
- Full-time
A successful candidate must be able to work in a team environment.
Added 6 mins ago
Health Safety and Wellness Manager
Conestoga Meats
Breslau, ON
The World’s Best Pork from the Industry’s Best Team
Added 6 mins ago
WA
Bilingual Sales & Reception Coordinator
WSA Americas
Ottawa, ON
- Full-time
We are seeking a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsible for administrative duties…
Added 6 mins ago
CC
Project Coordinator
CGI Constructors
Victoria, BC
- Full-time
We currently have an opportunity open for a Project Coordinator in our Victoria office.
Added 6 mins ago
FH
Registered Nurse/Registered Psychiatric Nurse, Community Mental Health & Substance Use Services
Fraser Health
Surrey, BC
- Temporary
Consults and collaborates with members of the interprofessional care team including MH&SUS Physicians, Primary Care Providers (GP/NP), Team Coordinator, Clinical Nurse Educators, and other…
Added 7 mins ago
TU
Director, Hospitality Services (Hospitality Services)
Trent University
Peterborough, ON
- $128,095 to $142,327 CAD / year
- Full-time
…As a member of the Housing & Hospitality Services leadership team, the Director works closely divisional leaders to align service delivery, infrastructure planning, financial stewardship…
Added 7 mins ago
IG
Transportation Coordinator
Insight Global
Calgary, AB
- Contract
Insight Global is seeking a (Night Shift) Transportation Coordinator to join one of our top retail client's Transportation team in Calgary, Alberta. This individual will serve as the…
Added 7 mins ago
VC
Operations Coordinator
Valard Construction
Calgary, AB
- Full-time
Our Transmission team is currently seeking a motivated Operations Coordinator, based in our Calgary, AB office.
Added 7 mins ago
NQ
Project Coordinator - Admin
Nord Quantique
Sherbrooke, QC
- Full-time
…understanding of quantum science. We are an interdisciplinary team of scientists, engineers, innovators, builders, and enthusiasts on a mission to make quantum computing a reality. Our…
Added 7 mins ago
YR
Elementary Long Term Occasional (LTO) 100% Grade 3/4
York Region District School Board
Newmarket, ON
- Full-time
Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
Added 7 mins ago
YR
Secondary Long Term Occasional (LTO) 17 % Grade 9 (FSF1D1) French Core
York Region District School Board
Richmond Hill, ON
- Full-time
…following online application to the attention of: The Recruitment Team. For further information regarding this posting, please email Sandra Sardone, Principal, at…
Added 7 mins ago
GW
Bilingual Billing Coordinator
Gowling WLG
Ottawa, ON
- $49,000 to $74,100 CAD / year
- Full-time
We are looking for a Billing Coordinator to join our team. Working in a team environment our Billing Coordinator will perform a variety of clerical and accounting tasks, following…
Added 7 mins ago
YR
Secondary Long Term Occasional (LTO) 100 % 2 Sections of Grade 12 Biology(SBI4U1) and 1 Section Grade 11 Biology (SBI3U1)
York Region District School Board
Vaughan, ON
- Full-time
…following online application to the attention of: The Recruitment Team. For further information regarding this posting, please email Patrick Belmonte, Principal,…
Added 7 mins ago
YR
Elementary Long Term Occasional (LTO) 100% Grade 2
York Region District School Board
Markham, ON
- Full-time
…following online application to the attention of: The Recruitment Team. For further information regarding this posting, please email David Williams, Principal, at…
Added 7 mins ago
K
Facilities Coordinator
Keilhauer
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $75,000 CAD / year
- Contract
FACILITIES & MAINTENANCE COORDINATOR (Maternity/Parental Leave Contract)
Added 7 mins ago
IC
People & Culture Coordinator
INNOCEAN Canada
Toronto, ON
- Full-time
…doesn't move people, it won't move business. Our People & Culture team is small, collaborative and hands-on, and you'll be at the center of it. With you, we're…
Added 7 mins ago
SG
Project Coordinator
Steelcon Group of Companies
Woodbridge, ON
- Full-time
We are looking for a Project Coordinator to join our team and support the successful delivery of structural steel projects from award through completion. Working closely with Project…
Added 7 mins ago
BS
Bilingual Customer Operations Coordinator
Bilingual Source
Vaughan, ON
- $50,000 to $60,000 CAD / year
- Full-time
Bilingual Customer Operations Coordinator (French and English Required)
Added 7 mins ago
SE
Aftermarket Parts Coordinator
Sherwood Electromotion Inc.
Concord, ON
- Full-time
The Parts Coordinator follows a structured workflow to manage customer inquiries, quotes, and orders effectively. This process includes steps such as receiving RFQs, processing quotes,…
Added 21 mins ago
MA
Customer / Guest Service Agent
Maintair Aviation
Windsor, ON
- Part-time
Customer Service Representatives (CSR’s) work under the direction of the Station Coordinator and/or Shift Leads and ensure passengers & customers are handled according to specific company…
Added 21 mins ago
BE
Parts & Service Coordinator
Battlefield Equipment Rentals
Fredericton, NB
- Full-time
As a key member of the Service team, the Parts & Service Coordinator plays a critical role in keeping equipment running, technicians supported, and customers informed while also…
Added 21 mins ago
BE
Rental Coordinator
Battlefield Equipment Rentals
Saint John, NB · St-John, NB
- Full-time
As a Rental Coordinator, you’ll be a key team member, helping to keep our operations running smoothly and our clients coming back for more.
Added 36 mins ago
EI
Environmental Professional / Project Coordinator
Ecoventure Inc
AB · Edmonton, AB
- Full-time
At Ecoventure Inc., you'll have the opportunity to make a meaningful impact while advancing your career with a team of experienced environmental professionals. Since 2002, we have delivered…
Added 36 mins ago
CG
Taza - Communications Specialist
Canderel Group
Calgary, AB
- $90,000 to $110,000 CAD / year
- Full-time
…direct agency and contractor partners, support a part-time coordinator where applicable, and produce polished content across media, web, social, community and corporate…
Added 36 mins ago
H
Marketing Specialist
HockeyStickMan
Concord, ON
- Full-time
…expertise, and a genuine understanding of the game. We're a team of hockey people who know our customers, embrace new ideas, and aren't afraid to do things differently. As HSM continues to…

PheedLoop

Customer Service and Order Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Role Overview

PheedLoop is looking for a highly organized, detail-oriented, and customer-focused Customer Service and Order Coordinator to join our Logistics team.

In this role, you will be responsible for coordinating badge and lanyard orders from initial submission through final delivery, ensuring orders are processed accurately, deadlines are met, and clients receive a smooth and reliable experience. You will work closely with clients, external vendors, and internal teams to manage order details, coordinate design files and approvals, track production timelines, and resolve day-to-day order issues.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, managing multiple priorities, and taking ownership of tasks from start to finish.

Core Competencies

Organization & Attention to Detail: Ability to manage multiple orders, track important details, and maintain accuracy throughout the order process.
Customer Service & Communication: Strong written and verbal communication skills, with the ability to provide clear, timely, and professional updates to clients and vendors.
Ownership & Accountability: Takes responsibility for assigned orders, follows through on commitments, and proactively addresses potential delays.
Time Management & Prioritization: Comfortable managing competing deadlines, urgent requests, and changing priorities.
Problem Solving: Able to identify order issues, follow established processes, and escalate complex situations when needed.
Collaboration & Adaptability: Works effectively with internal teams and external partners while learning new systems and processes.

ResponsibilitiesOrder Processing & Management

Process and coordinate badge and lanyard orders from initial submission through final delivery.
Accurately enter and maintain order details, including quantities, product specifications, design requirements, and delivery deadlines.
Track order progress using internal systems, ensuring information remains accurate and up to date.
Send onboarding and order-related communications to clients, ensuring they understand the next steps and required information.
Manage multiple active orders simultaneously while maintaining accuracy and meeting deadlines.

Vendor & Supplier Coordination

Coordinate with external suppliers to submit orders, confirm production timelines, and follow up on shipments.
Monitor vendor deadlines, production schedules, and shipping updates to ensure timely fulfillment.
Identify potential supplier delays and proactively communicate issues to the appropriate internal team members.
Support alternative fulfillment arrangements when needed to minimize order disruptions.

Design Files & Proof Management

Collect design files and artwork from clients, ensuring all required materials are received on time.
Review submitted files against established printing specifications and request corrections when necessary.
Coordinate design proofs with vendors and clients, tracking revisions and approvals before production.
Ensure approved designs and order specifications are accurately communicated to suppliers.

Order Deadlines & Fulfillment

Monitor order deadlines and proactively follow up with clients on outstanding files, approvals, or information.
Coordinate urgent and rush orders while balancing competing priorities.
Identify orders at risk of delay and take appropriate action or escalate issues when needed.
Collaborate with internal logistics teams to coordinate badge and lanyard deliveries alongside other event equipment shipments.

Customer Service & Delivery Coordination

Serve as a point of contact for clients regarding badge and lanyard order updates, timelines, and general inquiries.
Provide timely and professional responses to straightforward order-related questions.
Track shipments, confirm successful deliveries, and ensure orders are properly closed out.
Escalate complex client concerns or fulfillment issues to senior team members when appropriate.

Process Improvement & Documentation

Maintain accurate order records and support updates to internal standard operating procedures.
Learn and follow established workflows while identifying opportunities to improve order accuracy and efficiency.
Participate in structured onboarding and training to gradually take ownership of the complete order process.

What You Will Bring

0-1 years of experience in customer service, order processing, administrative coordination, operations, or a related role (is preferred)
Strong organizational skills and exceptional attention to detail.
Excellent written and verbal communication skills, with a customer-first mindset.
Ability to manage multiple tasks and deadlines without losing track of important details.
Comfortable using spreadsheets, order management platforms, and other digital tools.
A proactive approach to following up, resolving issues, and ensuring tasks are completed on time.
Strong problem-solving skills and the ability to recognize when an issue requires escalation.
Willingness to learn new processes, systems, and product specifications.
Ability to work collaboratively with clients, vendors, and internal teams.

Nice to Have

Previous experience in order fulfillment, print production, e-commerce operations, or logistics coordination.
Familiarity with managing design files, print specifications, or client proof approvals.
Experience coordinating with external suppliers or tracking production and shipping timelines.

Perks that hit different

🩺 Enjoy 100% employer-paid health coverage because your well-being matters.

🚇 Work from an office directly connected to the TTC subway, making your commute smooth and stress-free.

🍜 Join team lunches, learning opportunities, and company outings that make growth and networking part of the experience.

🚀 Be part of an ambitious, high-performance culture surrounded by people who love building big things.

🎤 Get exposure to major conferences, global brands, and large-scale live events powered through technology.

The Kind of People We’re Looking For

We’re looking for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. On a small team like ours, your impact won’t be “someday” it’ll be immediate. You’ll take on real responsibility early, move quickly, and help power events experienced by thousands of attendees around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page

Please note: This role is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

Apply About employer

More about this job

Responsibilities

Coordinate badge and lanyard orders from submission through delivery, maintaining accurate order details, managing design files and approvals, and tracking vendor production and shipping timelines. Communicate with clients, suppliers, and internal teams to meet deadlines, resolve order issues, coordinate fulfillment, and maintain process documentation.

Requirements

The role prefers 0–1 years of experience in customer service, order processing, administrative coordination, operations, or a related field, along with strong organization, attention to detail, and communication skills. Candidates should be able to manage multiple deadlines, use spreadsheets and digital order tools, follow up proactively, solve problems, and collaborate with clients, vendors, and internal teams.

Skills

Order Processing
Customer Service
Order Coordination
Organization
Attention To Detail
Written And Verbal Communication
Time Management
Prioritization
Problem Solving
Vendor Coordination
Design File Management
Proof Approval Coordination
Deadline Management
Shipment Tracking
Recordkeeping
Process Improvement

Benefits

Employer-Paid Health Coverage
Office Connected To TTC Subway
Team Lunches
Learning Opportunities
Company Outings
Exposure To Major Conferences, Global Brands, And Live Events

Visa sponsorship

Not detected in the job text

Keywords

Badge Orders
Lanyard Orders
Order Processing
Order Management
Order Fulfillment
Logistics Coordination
Customer Service
Vendor Coordination
Supplier Coordination
Design Files
Artwork
Printing Specifications
Design Proofs
Proof Approvals
Production Timelines
Shipping Updates
Shipment Tracking
Rush Orders
Event Equipment
Spreadsheets
Order Management Platforms
Standard Operating Procedures
Process Improvement
Events Services

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