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Added 5 mins ago
S
13624 - Tenant Support Coordinator
S.U.C.C.E.S.S.
Vancouver, BC
- Full-time
- Temporary
Responsible for coordinating tenant relations and housing services through oversight, provision, development and action on areas such as tenant administration, supporting tenant selection…
Added 19 mins ago
BO
Departmental Business Coordinator
Bank of Canada
Ottawa, ON
- Full-time
Reporting to the Deputy Managing Director (DMD), Corporate Services (CS), the Departmental Business Coordinator plays a key role in supporting the Managing Director (MD), the DMD, and the…
Added 20 mins ago
CF
National Recreation Coordinator
Canadian Forces Morale and Welfare Services (CFMWS)
Ottawa, ON
- Full-time
In addition to program delivery, the National Recreation Coordinator serves as a key resource for recreation staff across Bases and Wings, providing guidance on programming, policies,…
Added 35 mins ago
OP
Contracts Coordinator
Ontario Power Generation
Bowmanville, ON
- Contract
Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Contracts Coordinator.
Added 35 mins ago
MD
Auditor - Revenue Tax Specialist
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 35 mins ago
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Customer Service and Order Coordinator
PheedLoop
Toronto, ON
- Full-time
PheedLoop is looking for a highly organized, detail-oriented, and customer-focused Customer Service and Order Coordinator to join our Logistics team.
Added 36 mins ago
Human Resources Coordinator
PCL Construction
Ottawa, ON
As a Human Resources Coordinator for PCL Constructors Canada Inc. in Ottawa, Ontario, you'll be part of a collaborative HR team supporting fast-paced district and project operations. In…
Added 50 mins ago
TS
Residential Support Worker-Casual
The Salvation Army in Canada
Moncton, NB
- Part-time
Responsible to: Residential Services Manager, Greenfield House.
Added 50 mins ago
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PROJECTS COORDINATOR
Albarrie Canada Limited
Barrie, ON
- Full-time
…decades, we have consistently delivered high-quality products and services to a diverse range of industries. Our commitment to sustainability and cutting-edge technology has made us a…
Added 51 mins ago
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Wealth Operations Analyst I
TD
Toronto, ON
- Full-time
Provide training, coaching and/or guidance to others on the team
Added 51 mins ago
RAI MDS COORDINATOR
Southbridge Healthcare LP
Thornbury, ON
Southbridge Care Homes provides exceptional acquisition, management, and redevelopment services for long-term care homes and retirement communities across Ontario. Our mission is to…
Added 51 mins ago
TO
Coordinator, Gift Processing
The Ottawa Food Bank
Ottawa, ON
- Full-time
The Ottawa Food Bank is seeking a detail-oriented and collaborative Coordinator, Gift Processing to join our team. This role is integral to supporting the organization’s fundraising efforts…
Added 51 mins ago
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Assessor Coordinator Degree
HealthCareersInSask.ca
Swift Current, SK
- Full-time
Salary or Pay Band: Pay Band Assessor Coordinator - Degree $36.721 to $44.902
Added 51 mins ago
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Nurse B - Registered Nurse
HealthCareersInSask.ca
Swift Current, SK
- Full-time
Job Description: Reporting to the Program manager, supervisor and Nurse Coordinator, the Community Mental Health Nurse B, works as part of an integrated multidisciplinary mental health and…
Added 51 mins ago
K
Partner Administrative Assistant - Tax
KPMG
Vancouver, BC
- Full-time
The Client Administration function is a vital part of the firm’s Business Enablement Services and is focused on achieving client service excellence by delivering timely, high quality…
Added 1 hour ago
WF
Environmental Project Coordinator
Westbank First Nation
Kelowna, BC
- Full-time
…healthy, strong and vibrant community through programs and services that promote physical, mental, emotional and spiritual well-being and healing. Come join our team and become part of an…
Added 1 hour ago
MD
Grants Specialist - Grants Specialist 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 1 hour ago
TP
Director of Education
Trimark People Solutions
Chilliwack, BC
- Full-time
…students and families, schools, post-secondary institutions, training providers, funders, Indigenous organizations, and community partners, the Director builds strong relationships and…
Added 1 hour ago
Coordinator Administrative and Support Services
The Government of Nova Scotia
Halifax, NS
As the Coordinator Administrative and Support Services, you will act as the executive and operations coordinator for ECO's communications leadership team. Reporting to the Senior Executive…
Added 1 hour ago
Support and Financial Services Coordinator (SFSC) Talent Pool
Government of Alberta
AB
Job Title: Supports and Financial Services Coordinator (SFSC) Talent Pool
Added 1 hour ago
RM
Access and Privacy Coordinator
Regional Municipality of Peel
Brampton, ON
- Other
Excellent interpersonal and customer services skills
Added 1 hour ago
UO
Program Coordinator
University of Alberta
Edmonton, AB
- Full-time
Reporting to Academic Initiatives and Governance Officer, the Program Coordinator is part of a team responsible for supporting student academic needs, including administration related to…
Added 2 hours ago
TS
Residential Support Worker-Casual
The Salvation Army Canada and Bermuda Territory
Moncton, NB · Greenfield House
- Part-time
Responsible to: Residential Services Manager, Greenfield House.
Added 2 hours ago
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Executive Assistant
WorkplaceNL
St. John's, NL
- Full-time
…Corporate Secretary and executive-level support and administrative services of a confidential nature to the Executive Team, making routine administrative decisions on behalf of the…
Added 2 hours ago
O
Investigations Coordinator
Ornge
Mississauga, ON
- Contract
Join a team dedicated to improving safety and accountability across the organization. As an Investigations Coordinator, you'll play a pivotal role in the incident management process,…

PheedLoop

Customer Service and Order Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Role Overview

PheedLoop is looking for a highly organized, detail-oriented, and customer-focused Customer Service and Order Coordinator to join our Logistics team.

In this role, you will be responsible for coordinating badge and lanyard orders from initial submission through final delivery, ensuring orders are processed accurately, deadlines are met, and clients receive a smooth and reliable experience. You will work closely with clients, external vendors, and internal teams to manage order details, coordinate design files and approvals, track production timelines, and resolve day-to-day order issues.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, managing multiple priorities, and taking ownership of tasks from start to finish.

Core Competencies

Organization & Attention to Detail: Ability to manage multiple orders, track important details, and maintain accuracy throughout the order process.
Customer Service & Communication: Strong written and verbal communication skills, with the ability to provide clear, timely, and professional updates to clients and vendors.
Ownership & Accountability: Takes responsibility for assigned orders, follows through on commitments, and proactively addresses potential delays.
Time Management & Prioritization: Comfortable managing competing deadlines, urgent requests, and changing priorities.
Problem Solving: Able to identify order issues, follow established processes, and escalate complex situations when needed.
Collaboration & Adaptability: Works effectively with internal teams and external partners while learning new systems and processes.

Responsibilities

Order Processing & Management

Process and coordinate badge and lanyard orders from initial submission through final delivery.
Accurately enter and maintain order details, including quantities, product specifications, design requirements, and delivery deadlines.
Track order progress using internal systems, ensuring information remains accurate and up to date.
Send onboarding and order-related communications to clients, ensuring they understand the next steps and required information.
Manage multiple active orders simultaneously while maintaining accuracy and meeting deadlines.

Vendor & Supplier Coordination

Coordinate with external suppliers to submit orders, confirm production timelines, and follow up on shipments.
Monitor vendor deadlines, production schedules, and shipping updates to ensure timely fulfillment.
Identify potential supplier delays and proactively communicate issues to the appropriate internal team members.
Support alternative fulfillment arrangements when needed to minimize order disruptions.

Design Files & Proof Management

Collect design files and artwork from clients, ensuring all required materials are received on time.
Review submitted files against established printing specifications and request corrections when necessary.
Coordinate design proofs with vendors and clients, tracking revisions and approvals before production.
Ensure approved designs and order specifications are accurately communicated to suppliers.

Order Deadlines & Fulfillment

Monitor order deadlines and proactively follow up with clients on outstanding files, approvals, or information.
Coordinate urgent and rush orders while balancing competing priorities.
Identify orders at risk of delay and take appropriate action or escalate issues when needed.
Collaborate with internal logistics teams to coordinate badge and lanyard deliveries alongside other event equipment shipments.

Customer Service & Delivery Coordination

Serve as a point of contact for clients regarding badge and lanyard order updates, timelines, and general inquiries.
Provide timely and professional responses to straightforward order-related questions.
Track shipments, confirm successful deliveries, and ensure orders are properly closed out.
Escalate complex client concerns or fulfillment issues to senior team members when appropriate.

Process Improvement & Documentation

Maintain accurate order records and support updates to internal standard operating procedures.
Learn and follow established workflows while identifying opportunities to improve order accuracy and efficiency.
Participate in structured onboarding and training to gradually take ownership of the complete order process.

What You Will Bring

0-1 years of experience in customer service, order processing, administrative coordination, operations, or a related role (is preferred)
Strong organizational skills and exceptional attention to detail.
Excellent written and verbal communication skills, with a customer-first mindset.
Ability to manage multiple tasks and deadlines without losing track of important details.
Comfortable using spreadsheets, order management platforms, and other digital tools.
A proactive approach to following up, resolving issues, and ensuring tasks are completed on time.
Strong problem-solving skills and the ability to recognize when an issue requires escalation.
Willingness to learn new processes, systems, and product specifications.
Ability to work collaboratively with clients, vendors, and internal teams.

Nice to Have

Previous experience in order fulfillment, print production, e-commerce operations, or logistics coordination.
Familiarity with managing design files, print specifications, or client proof approvals.
Experience coordinating with external suppliers or tracking production and shipping timelines.

Perks that hit different

🩺 Enjoy 100% employer-paid health coverage because your well-being matters.

🚇 Work from an office directly connected to the TTC subway, making your commute smooth and stress-free.

🍜 Join team lunches, learning opportunities, and company outings that make growth and networking part of the experience.

🚀 Be part of an ambitious, high-performance culture surrounded by people who love building big things.

🎤 Get exposure to major conferences, global brands, and large-scale live events powered through technology.

The Kind of People We’re Looking For

We’re looking for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. On a small team like ours, your impact won’t be “someday” it’ll be immediate. You’ll take on real responsibility early, move quickly, and help power events experienced by thousands of attendees around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page

Please note: This role is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

Apply About employer

More about this job

Responsibilities

Coordinate badge and lanyard orders from submission through delivery, maintaining accurate order details, managing design files and approvals, and tracking vendor production and shipping timelines. Communicate with clients, suppliers, and internal teams to resolve routine issues, meet deadlines, escalate risks, and maintain order records and workflows.

Requirements

The role prefers 0–1 years of experience in customer service, order processing, administrative coordination, operations, or a related field, along with strong organization, attention to detail, and communication skills. Candidates should be comfortable with spreadsheets and digital tools, able to manage competing deadlines, and proactive in following up, solving problems, and learning new processes.

Skills

Order Processing
Customer Service
Order Coordination
Attention To Detail
Organization
Written Communication
Verbal Communication
Time Management
Prioritization
Problem Solving
Vendor Coordination
Design File Management
Proof Approval Coordination
Shipment Tracking
Recordkeeping
Process Improvement

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Company Outings

Visa sponsorship

Not detected in the job text

Keywords

Badge Orders
Lanyard Orders
Order Processing
Order Fulfillment
Logistics Coordination
Customer Service
Vendor Coordination
Supplier Coordination
Order Management Platforms
Spreadsheets
Design Files
Artwork
Printing Specifications
Design Proofs
Proof Approvals
Production Timelines
Shipping Updates
Shipment Tracking
Deadline Management
Rush Orders
Event Equipment Shipments
Standard Operating Procedures
Order Records
Process Improvement
Events Services

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