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Added 3 hours ago
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Customer Solutions Specialist
Jobbe
Halifax, NS
- $18 to $18.5 CAD / hour
- Full-time
A day in a life of a Customer Solutions Specialist:
Added 5 hours ago
A
Spécialiste en analyse des contraintes - Structures métalliques et composites / Stress Analysis Specialist - Metallic and Composites Structures
Airbus
Montreal, QC
- Full-time
…l'analyse des rapports de dommages et de l'approbation des solutions de réparation du point de vue des contraintes, conformément aux exigences de certification pertinentes de tous les…
Added 5 hours ago
CI
Bilingual Reimbursement Specialist
Calian in Space & Technology
Ottawa, ON
- Full-time
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by…
Added 9 hours ago
CI
Material Handler
Calian in Space & Technology
Saskatoon, SK
- Full-time
Our commitment to diverse, yet highly specialized solutions require many different skills and abilities. We look for the best talent that can contribute to Calian’s success as well as…
Added 12 hours ago
WL
Application Specialist
Wainbee Limited
Saguenay, QC
- Full-time
As an Application Specialist / Project Manager, you'll play a key role in designing solutions, supporting customers, and delivering successful industrial projects.
Added 12 hours ago
WL
Application Specialist
Wainbee Limited
Pointe-Claire, QC
- Full-time
As an Application Specialist / Project Manager, you'll play a key role in designing solutions, supporting customers, and delivering successful industrial projects.
Added 13 hours ago
SE
Field Service Technician
Schneider Electric
Calgary, AB
- Full-time
Reporting customer suggestions on product improvement and existing product designs to the appropriate technical specialist;
Added 14 hours ago
MH
Senior Mortgage Specialist
Multi-Prets Hypotheques (Mortgage)
Montreal, QC
- Full-time
…mortgage process to secure the most suitable and competitive solutions. Its mission is to deliver outstanding service with openness, integrity, and professionalism, maintaining strong…
Added 15 hours ago
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Spécialiste clinique en échographie - Ultrasound Clinical Specialist - (Montreal, QC) - Johnson & Johnson MedTech, L'électrophysiologie
Johnson & Johnson Innovative Medicine
Markham, ON · Montreal, QC
- Full-time
…cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across…
Added 15 hours ago
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Internship, IT sector, Fall 2026
Desjardins
Montreal, QC · Levis, QC
- Full-time
The functional analyst acts as a content specialist for the delivery, maintenance, and updating of solutions by defining functional specifications in collaboration with the product owner…
Added 16 hours ago
AI
Security Systems Application Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
Your success in this role will be measured by achieving high PM/Customer satisfaction, meeting scope and specification compliance, and adhering to budgetary guidelines.
Added 1 day ago
Technical Inside Sales Specialist
Nanometrics Inc
Ottawa, ON
We are looking for a highly organized, technically minded Inside Sales Specialist to support our sales team. As part of the Sales Operations team, this role will serve as the critical…
Added 1 day ago
NS
IT Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- Full-time
…deliver proactive, SLA-driven IT support and tailored technology solutions to our…
Added 1 day ago
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HSE Specialist
Worley
AB · Edmonton, AB
- Full-time
…they meet today's needs and transition to more sustainable…
Added 1 day ago
MD
Information Desk Coordinator / Customer Service Specialist Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Customer Service Specialist Intermediate
Added 1 day ago
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Mortgage Specialist
RBC
Nanaimo, BC · Parksville, BC
- Full-time
In this role, you provide peace of mind to clients by providing customized mortgage solutions and advice. Your ability to develop relationships with both internal and external partners is…
Added 1 day ago
R
Banking Advisor
RBC
Temiskaming Shores, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 day ago
AG
Insurance Benefits Specialist - Remote
AO Globe Life
Remote, Canada
- Full-time
- Remote
Your Role: As an Insurance Benefits Specialist, you'll play a key role in connecting clients with the benefits that secure their future. With our comprehensive training and support, you'll…
Added 1 day ago
AG
Insurance Benefits Specialist - Remote
AO Globe Life
Remote, Canada
- Full-time
- Remote
Your Role: As an Insurance Benefits Specialist, you'll play a key role in connecting clients with the benefits that secure their future. With our comprehensive training and support, you'll…
Added 1 day ago
NA
Claims Liaison, Commercial Insurance
NFP, an Aon company (Canada)
Windsor, ON
- Full-time
…Insurance professionals by providing guidance, advocacy and customer support, to improve customer experience and overall team…
Added 1 day ago
VR
Specialist, Railway Structures
VIA Rail Canada
Montreal, QC
- Full-time
Manage the inventory of structural assets and recommend innovative, sustainable solutions to improve asset performance and extend service life.
Added 1 day ago
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Customer Service Specialist- Logistics
PheedLoop
Toronto, ON
- Full-time
At PheedLoop, events don’t just run on software- they run on exceptional operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping…
Added 1 day ago
SP
Platform and Security Growth Business Account Executive
Salesforce Partner Canada
Toronto, ON
- Full-time
Advocacy: Promote the power of the Platform, sharing customer success stories to illustrate its value.
Added 1 day ago
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Senior Contact Center Support Specialist (Amazon Connect)
TD
Toronto, ON
- Full-time
As a Senior Contact Center Support Specialist, you will be responsible for providing expert-level technical support to customers using Amazon Connect. This is a senior level position that…
Added 1 day ago
T
Senior Salesforce Analyst, Marketing Delivery
TD
Toronto, ON
- Full-time
…personalized, relevant, and timely 1:1 communications across customer interactions and…

PheedLoop

Customer Service Specialist- Logistics

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: May 16, 2026

Original job description

Power the Events That Shape Industries

Want a role where you work directly with customers, support live events, and help bring large-scale experiences to life- all inside a fast-growing SaaS company?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world. As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform. We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

We’re proud of what we’ve built and even more excited for what’s ahead. If you’re someone who embraces challenges, stays motivated to learn, and is ready to raise the bar for the industry, you’ll fit right in. Here, you won’t just work with cutting-edge technology; you’ll work alongside exceptional people with sharp minds, big ambition, and a drive to build something meaningful.

What Will My Impact Be?

At PheedLoop, events don’t just run on software- they run on exceptional operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping customers successfully execute their events using PheedLoop’s technology and event hardware solutions. You’ll work closely with customers throughout their event journey, ensuring everything from hardware preparation to operational coordination and live support runs smoothly.

This role blends customer communication, technical troubleshooting, logistics coordination, and real-world event execution. It’s ideal for someone who enjoys fast-paced environments, solving problems in real time, and working directly with people while still being involved in operational execution behind the scenes. This is not a traditional customer support or call-center role. It’s a highly collaborative operational position inside a growing SaaS company where your work directly contributes to the success of live events globally!

Whether you’re helping prepare event kits, supporting customers onsite, troubleshooting hardware, or coordinating operational timelines; your impact will be visible immediately

Your Day-to-Day

You’ll work closely with customers and internal teams to ensure successful event execution across hundreds of events powered through PheedLoop. Responsibilities include:
Act as a key operational and support contact for customers throughout event preparation and execution
Support customers with event hardware setup, troubleshooting, and operational best practices
Coordinate outbound and return shipping logistics aligned with customer event timelines
Prepare and quality-check event kits, kiosks, badges, and consumables based on customer-specific requirements
Assist customers with navigating operational and technical event-related challenges in real time
Collaborate closely with Customer Success, Operations, and Product teams to ensure seamless event delivery
Support onsite event execution and customer coordination when required
Monitor timelines, shipment statuses, and operational readiness across multiple concurrent events
Develop expertise in PheedLoop’s event management software and hardware ecosystem
Identify opportunities to improve customer experience and operational workflows internally
Periodic work after-hours and on weekends may occasionally be required during peak event periods. Advance notice is always provided.

What You’ll Need to Succeed

1+ year of experience in customer support, event operations, logistics coordination, implementation, hospitality, customer-facing operations, or related environments is preferred but not required
University, college, or post-secondary education required; Business, Operations, Supply Chain, Event Management, or related programs preferred
Strong communication skills and ability to support customers in a clear, professional, and approachable manner
Comfortable working with both technology and operational processes
Strong attention to detail and ability to manage multiple moving pieces simultaneously
Strong problem-solving skills and ability to stay calm in fast-paced environments
A proactive mindset with willingness to take ownership and adapt quickly
Interest in live events, operations, technology, or customer experience
Recent graduates are strongly encouraged to apply

This Role Is Great For Someone Who

Enjoys working directly with customers while solving operational problems
Likes balancing communication, coordination, and hands-on execution
Wants exposure to SaaS operations, event technology, and live event environments
Thrives in fast-paced settings where no two days look exactly the same
Wants a role that combines business operations with real-world execution
Enjoys seeing their work directly impact customer success

Perks That Hit Different

🩺 Enjoy 100% employer-paid health coverage because your well-being matters.

🚇 Work from an office directly connected to the TTC subway, making your commute smooth and stress-free.

🍜 Join team lunches, learning opportunities, and company outings that make growth and networking part of the experience.

🚀 Be part of an ambitious, high-performance culture surrounded by people who love building big things.

🎤 Get exposure to major conferences, global brands, and large-scale live events powered through technology.

The Kind of People We’re Looking For

We’re looking for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. On a small team like ours, your impact won’t be “someday” it’ll be immediate. You’ll take on real responsibility early, move quickly, and help power events experienced by thousands of attendees around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page

Please note: This role is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

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More about this job

Responsibilities

Support customers throughout event preparation and execution, including hardware setup and troubleshooting, event kit preparation, shipping coordination, and real-time operational assistance. Coordinate with internal teams to monitor readiness across concurrent events, support onsite execution when needed, and identify improvements to customer experience and operational workflows.

Requirements

Post-secondary education is required, with business, operations, supply chain, or event management studies preferred; relevant experience is preferred but not required. Candidates should communicate clearly, be comfortable with technology and operational processes, manage multiple details, solve problems calmly, and adapt proactively in fast-paced environments.

Skills

Customer Support
Event Operations
Logistics Coordination
Hardware Setup
Technical Troubleshooting
Customer Communication
Shipping Coordination
Quality Assurance
Problem-Solving
Attention to Detail
Time Management
Operational Coordination
Event Execution
Customer Experience
Cross-Functional Collaboration

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Company Outings

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Event Technology
Event Management Software
Event Hardware
Customer Support
Customer Success
Event Operations
Logistics Coordination
Outbound Shipping
Return Shipping
Hardware Setup
Hardware Troubleshooting
Event Kits
Kiosks
Smart Badges
Self-Check-In Hardware
Quality Checks
Operational Readiness
Live Event Support
Onsite Event Execution
Customer Communication
Cross-Functional Collaboration
Operational Workflows
Conferences
Trade Shows
Hybrid Events
Virtual Events

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