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Added 1 min ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 15 mins ago
SM
sous-chef
St. Marys Golf & Country Club
St. Marys, ON
- Full-time
Supervise activities of specialist chefs, chefs, cooks and other kitchen workers
Added 15 mins ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
Working across the organization, the Advisor uses customer feedback, service request data, operational trends and frontline insights to identify opportunities to improve how residents…
Added 15 mins ago
TG
hairstyling specialist
Tommy Gun's Original Barbershop
Medicine Hat, AB
- Full-time
Added 46 mins ago
FC
Student Recruitement Specialist
Focus College BC
Surrey, BC
- Full-time
Role Description The Student Recruitment Specialist is a full-time, on-site role based in Surrey, BC. This position is responsible for identifying and engaging prospective students through…
Added 1 hour ago
VB
AC SPECIALIST
Vantage Benefits
Calgary, AB
- Full-time
At Vantage Benefits Corp, we are dedicated to delivering top-notch HVAC solutions. With a focus on quality and customer satisfaction, we strive to maintain the highest standards in air…
Added 1 hour ago
FS
d'Administrateur des ventes, Bilingue - Sales Administrator, Bilingual
Federal Signal Corporation
Innisfil, ON
- Full-time
…multiple priorities in a dynamic environment. The Inside Sales Specialist (ISS) is responsible for creating, processing, and tracking equipment purchase orders within their assigned…
Added 1 hour ago
WI
12-Month Contract Customer Care Specialist (Mon-Fri 10am-6pm)
Well.ca Inc
Guelph, ON
- Up to $18.5 CAD / hour
Well.ca is currently looking for energetic team players to join our growing Customer Care Team as a Customer Care Specialist.
Added 1 hour ago
TL
Customer Service Specialist
Transx Ltd
Guelph, ON
- $50,000 to $60,000 CAD / year
- Full-time
Communication & Relationship Building: Provide live customer service and support. Perform live freight tracking with proactive communication regarding any service disruptions. Participate…
Added 1 hour ago
TL
Accounting Specialist - Level 2
Transx Ltd
Rosser, MB
- Full-time
The TransX Group of Companies has an exciting opportunity for an Accounting Specialist – Level 2 to join our Yield & Financial Planning department in Winnipeg. Reporting to the Financial…
Added 1 hour ago
TL
HACCP & CTPAT/PIP Specialist
Transx Ltd
Calgary, AB · Rosser, MB
- Full-time
TransX Ltd is a leader in the transportation industry, committed to excellence in safety, innovation, and customer satisfaction. We are looking for a dedicated HACCP and CTPAT/PIP…
Added 1 hour ago
BT
Receptionist
Baker Tilly Canada
ON · Chatham-Kent, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 hour ago
NB
Banking advisor
National Bank of Canada
Lavaltrie, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 1 hour ago
Tax Specialist, Operations
Olympia Financial Group Inc
Calgary, AB
The Tax Specialist is responsible for administering and supporting tax-related activities across registered and non-registered investment accounts. This role acts as a subject matter expert…
Added 1 hour ago
YO
Financial Support Admin- Full-Time Contract
YMCA of Three Rivers
Stratford, ON
- Up to $46,750 CAD / year
- Full-time
- Contract
…long term success through meaningful engagement and ongoing support? If this resonates with you, join us as Retention Specialist and make a lasting difference in the lives of our clients…
Added 1 hour ago
PC
IT Specialist
Parkland Corporation
Calgary, AB
- Full-time
Coordinate and support IT audits conducted by internal and external auditors to assess compliance with regulatory requirements.
Added 1 hour ago
MO
Project Technician – Tier 3 Network & Infrastructure Specialist
MSP OPERATIONAL CORP
Guelph, ON · London, ON
- $90,000 to $100,000 CAD / year
…to grow, we are seeking a Project Technician – L3 Networking Specialist to join us in creating innovative technology solutions that will shape the future of modern work for our…
Added 1 hour ago
Technical Inside Sales Specialist
Nanometrics Inc
Ottawa, ON
We are looking for a highly organized, technically minded Inside Sales Specialist to support our sales team. As part of the Sales Operations team, this role will serve as the critical…
Added 2 hours ago
B
Maintenance and Renovations Specialist
Boardwalk
AB · Edmonton, AB
- Full-time
Coordinate inspections of turnover suites with the Customer Care Team
Added 2 hours ago
NS
IT Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- Full-time
…and the Lower Mainland. We deliver proactive, SLA-driven IT support and tailored technology solutions to our…
Added 3 hours ago
LD
TECH Specialist
London Drugs Limited
Campbell River, BC
- $18.25 to $21.58 CAD / hour
- Other
…Electronics, and Photographic equipment. As a London Drugs TECH Specialist, you’ll be a trusted expert to our customers, helping them select the technical products perfectly suited to…
Added 3 hours ago
IC
Collections Specialist - Telecom
Infotek Consulting Inc.
Toronto, ON
- $30 to $40 CAD / hour
- Contract
Seeking an experienced Collections Specialist to manage a portfolio of assigned client accounts. The role will focus on collecting outstanding balances, reconciling accounts and working…
Added 3 hours ago
M
Bilingual Financial Education Specialist
Manulife
Montreal, QC
- Full-time
Our PlanRight Support team assists members who have Group Retirement plans with transactions and questions on their investments, such as, fund direction and fund changes, investment…
Added 4 hours ago
W
Senior Subcontracts Specialist
Worley
AB · Edmonton, AB
- Full-time
We're seeking an experienced Senior Subcontracts Specialist to join and lead our Subcontracts team with Worley Construction Canada. This is a strategic role for a commercially minded…
Added 5 hours ago
RF
Customer Success Specialist
Radius Fire Protection
Richmond, BC
- Full-time
We are seeking a motivated and customer-focused individual to join our team as a Customer Success Specialist. In this role, you’ll play a key part in supporting the sales team while…

PheedLoop

Customer Service Specialist- Logistics

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: May 16, 2026

Original job description

Power the Events That Shape Industries

Want a role where you work directly with customers, support live events, and help bring large-scale experiences to life- all inside a fast-growing SaaS company?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world. As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform. We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

We’re proud of what we’ve built and even more excited for what’s ahead. If you’re someone who embraces challenges, stays motivated to learn, and is ready to raise the bar for the industry, you’ll fit right in. Here, you won’t just work with cutting-edge technology; you’ll work alongside exceptional people with sharp minds, big ambition, and a drive to build something meaningful.

What Will My Impact Be?

At PheedLoop, events don’t just run on software- they run on exceptional operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping customers successfully execute their events using PheedLoop’s technology and event hardware solutions. You’ll work closely with customers throughout their event journey, ensuring everything from hardware preparation to operational coordination and live support runs smoothly.

This role blends customer communication, technical troubleshooting, logistics coordination, and real-world event execution. It’s ideal for someone who enjoys fast-paced environments, solving problems in real time, and working directly with people while still being involved in operational execution behind the scenes. This is not a traditional customer support or call-center role. It’s a highly collaborative operational position inside a growing SaaS company where your work directly contributes to the success of live events globally!

Whether you’re helping prepare event kits, supporting customers onsite, troubleshooting hardware, or coordinating operational timelines; your impact will be visible immediately

Your Day-to-Day

You’ll work closely with customers and internal teams to ensure successful event execution across hundreds of events powered through PheedLoop. Responsibilities include:
Act as a key operational and support contact for customers throughout event preparation and execution
Support customers with event hardware setup, troubleshooting, and operational best practices
Coordinate outbound and return shipping logistics aligned with customer event timelines
Prepare and quality-check event kits, kiosks, badges, and consumables based on customer-specific requirements
Assist customers with navigating operational and technical event-related challenges in real time
Collaborate closely with Customer Success, Operations, and Product teams to ensure seamless event delivery
Support onsite event execution and customer coordination when required
Monitor timelines, shipment statuses, and operational readiness across multiple concurrent events
Develop expertise in PheedLoop’s event management software and hardware ecosystem
Identify opportunities to improve customer experience and operational workflows internally
Periodic work after-hours and on weekends may occasionally be required during peak event periods. Advance notice is always provided.

What You’ll Need to Succeed

1+ year of experience in customer support, event operations, logistics coordination, implementation, hospitality, customer-facing operations, or related environments is preferred but not required
University, college, or post-secondary education required; Business, Operations, Supply Chain, Event Management, or related programs preferred
Strong communication skills and ability to support customers in a clear, professional, and approachable manner
Comfortable working with both technology and operational processes
Strong attention to detail and ability to manage multiple moving pieces simultaneously
Strong problem-solving skills and ability to stay calm in fast-paced environments
A proactive mindset with willingness to take ownership and adapt quickly
Interest in live events, operations, technology, or customer experience
Recent graduates are strongly encouraged to apply

This Role Is Great For Someone Who

Enjoys working directly with customers while solving operational problems
Likes balancing communication, coordination, and hands-on execution
Wants exposure to SaaS operations, event technology, and live event environments
Thrives in fast-paced settings where no two days look exactly the same
Wants a role that combines business operations with real-world execution
Enjoys seeing their work directly impact customer success

Perks That Hit Different

🩺 Enjoy 100% employer-paid health coverage because your well-being matters.

🚇 Work from an office directly connected to the TTC subway, making your commute smooth and stress-free.

🍜 Join team lunches, learning opportunities, and company outings that make growth and networking part of the experience.

🚀 Be part of an ambitious, high-performance culture surrounded by people who love building big things.

🎤 Get exposure to major conferences, global brands, and large-scale live events powered through technology.

The Kind of People We’re Looking For

We’re looking for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. On a small team like ours, your impact won’t be “someday” it’ll be immediate. You’ll take on real responsibility early, move quickly, and help power events experienced by thousands of attendees around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page

Please note: This role is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

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More about this job

Responsibilities

Support customers throughout event preparation and execution, including hardware setup and troubleshooting, event kit preparation, shipping coordination, and real-time operational assistance. Coordinate with internal teams to monitor readiness across concurrent events, support onsite execution when needed, and identify improvements to customer experience and operational workflows.

Requirements

Post-secondary education is required, with business, operations, supply chain, or event management studies preferred; relevant experience is preferred but not required. Candidates should communicate clearly, be comfortable with technology and operational processes, manage multiple details, solve problems calmly, and adapt proactively in fast-paced environments.

Skills

Customer Support
Event Operations
Logistics Coordination
Hardware Setup
Technical Troubleshooting
Customer Communication
Shipping Coordination
Quality Assurance
Problem-Solving
Attention to Detail
Time Management
Operational Coordination
Event Execution
Customer Experience
Cross-Functional Collaboration

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Company Outings

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Event Technology
Event Management Software
Event Hardware
Customer Support
Customer Success
Event Operations
Logistics Coordination
Outbound Shipping
Return Shipping
Hardware Setup
Hardware Troubleshooting
Event Kits
Kiosks
Smart Badges
Self-Check-In Hardware
Quality Checks
Operational Readiness
Live Event Support
Onsite Event Execution
Customer Communication
Cross-Functional Collaboration
Operational Workflows
Conferences
Trade Shows
Hybrid Events
Virtual Events

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