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Added 1 hour ago
MO
Project Technician – Tier 3 Network & Infrastructure Specialist
MSP OPERATIONAL CORP
Guelph, ON · London, ON
- $90,000 to $100,000 CAD / year
As a Project Technician – Tier 3 Network & Infrastructure Specialist, you will play a senior hands-on role in the planning, design, and delivery of complex network and infrastructure…
Added 2 hours ago
NS
IT Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- Full-time
This role is for a capable Level 2 technician who can complete routine infrastructure work once the objective and design are established. Larger or more complex projects will be directed…
Added 5 hours ago
H
Senior Servicenow Developer – SPM
HCLTech
Canada
- Contract
…pivotal role in designing, developing, and optimizing enterprise solutions on the ServiceNow platform for healthcare clients. This position is crucial for enabling effective portfolio,…
Added 5 hours ago
MD
Salesforce Developer - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
As a senior-level expert, the developer will provide guidance in application design, solutioning and, ensuring all technical aspects adhere to established standards and protocols. The…
Added 8 hours ago
AA
Spécialiste CM identification de produit / CM Product Identification Specialist
Airbus Aircraft
Montreal, QC
- Full-time
…incluant la structure de produit du A220 sur les volets As-Design, As-Planned,…
Added 9 hours ago
P
Customer Service Specialist- Logistics
PheedLoop
Toronto, ON
- Full-time
…operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping customers successfully execute their events using PheedLoop’s technology and…
Added 11 hours ago
NF
Senior Internal Communications Specialist
Northbridge Financial Corporation
Toronto, ON
- Full-time
What it’s like to be a Northbridge Senior Internal Communications Specialist
Added 11 hours ago
T
Senior Salesforce Analyst, Marketing Delivery
TD
Toronto, ON
- Full-time
Growth Marketing supports TD Bank Group’s central marketing function with high-quality, innovative, and insight-driven solutions that help build value for customers and shareholders. As a…
Added 11 hours ago
B
Sr Manager, Compensation - Technology & Operations
BMO
Toronto, ON
- Full-time
…strategy. Supports/defines the strategic direction, governance design, program design and execution of compensation programs at BMO. Understands and aligns to regulatory requirements in…
Added 11 hours ago
PE
Customer Service Specialist- Logistics
PheedLoop Events
Toronto, ON
- Full-time
…operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping customers successfully execute their events using PheedLoop’s technology and…
Added 11 hours ago
WT
Web Developer (Django Specialist)
Webhorse Technologies
Inuvik, NT
- Full-time
Webhorse Technologies is currently seeking a talented Django Web Developer to join our team. As a Django Specialist, you will have the opportunity to utilize your coding skills to create…
Added 12 hours ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Prodomax Automation Ltd. is currently seeking a NETWORK AND SYSTEMS SPECIALIST to join our team.
Added 12 hours ago
EM
Product Specialist, evertz.io
Evertz Microsystems Limited
Burlington, ON
- Full-time
As a Product Specialist, you'll be the technical bridge between our customers, product design, engineering, and operations - working hands-on with configuration, deployment, and cloud…
Added 13 hours ago
B
Sales Technology Excellence and Enablement Specialist
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
…feat. It takes the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the…
Added 14 hours ago
AA
Spécialiste en dimensionnement des systèmes d'air (Analyse de Performance) / Air System Sizing Specialist (Performance Analysis)
Airbus Aircraft
Montreal, QC
- Full-time
Présenter les résultats d'analyses et les justifications de design aux différents niveaux de management et autorités.
Added 14 hours ago
AA
Spécialiste de la sécurité des occupants / Occupant Safety Certification Specialist
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft Programme is looking for a Certification Specialist to join our Occupant Safety team team based in Mirabel (Québec, Canada), where you where you will perform a…
Added 14 hours ago
AA
Spécialiste en charges et dynamique / Loads & Dynamics Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Analyser les données de test, corréler les modèles d'éléments finis pour analyser, tester et proposer des solutions d'ingénierie;
Added 16 hours ago
B
Senior Counsel, Treasury and Payments Solutions
BMO
Toronto, ON · FCP
- Full-time
May participate in the design of legal advice strategies & approaches for the unit activity and making recommendations to minimize legal issues.
Added 17 hours ago
UO
Research Associate, Research Centre, Faculty of Social Work
University of Calgary
Calgary, AB
- Part-time
…carries out assigned research activities, contributes to research design and implementation, conducts qualitative and quantitative analysis as appropriate, prepares scholarly and project…
Added 18 hours ago
C
ServiceNow Business System Architect
CGI
Toronto, ON
- Full-time
Lead and advise on the design of innovative solutions
Added 20 hours ago
SL
Bilingual Document Specialist
Sun Life Québec
Montreal, QC
- Full-time
Join our Group Benefits Administration team as a Bilingual Document Specialist where you'll play a critical role in delivering exceptional customer experience through precise document…
Added 20 hours ago
SL
Bilingual Document Specialist
Sun Life Québec
Quebec, QC
- Full-time
Join our Group Benefits Administration team as a Bilingual Document Specialist where you'll play a critical role in delivering exceptional customer experience through precise document…
Added 22 hours ago
HS
CA Sr. Total Rewards Specialist
Henry Schein Canada
Niagara-on-the-Lake, ON
- Full-time
Henry Schein Global Is A Health Solutions Company Powered by A Network of People and Technology
Added 22 hours ago
PC
Automation Integration Specialist - Intermediate
Powerhouse Controls Ltd
Cambridge, ON
- Full-time
You’ll define requirements, design solutions, support installations, and lead portions of commissioning. You’ll make sure the solution isn’t just functional - it’s trusted. You’ll…
Added 22 hours ago
Senior ServiceNow Architect - Strategic Portfolio Management
Bell
Montreal, QC
…more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every…

PheedLoop

Customer Service Specialist- Logistics

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: May 16, 2026

Original job description

Power the Events That Shape Industries

Want a role where you work directly with customers, support live events, and help bring large-scale experiences to life- all inside a fast-growing SaaS company?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world. As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform. We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

We’re proud of what we’ve built and even more excited for what’s ahead. If you’re someone who embraces challenges, stays motivated to learn, and is ready to raise the bar for the industry, you’ll fit right in. Here, you won’t just work with cutting-edge technology; you’ll work alongside exceptional people with sharp minds, big ambition, and a drive to build something meaningful.

What Will My Impact Be?

At PheedLoop, events don’t just run on software- they run on exceptional operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping customers successfully execute their events using PheedLoop’s technology and event hardware solutions. You’ll work closely with customers throughout their event journey, ensuring everything from hardware preparation to operational coordination and live support runs smoothly.

This role blends customer communication, technical troubleshooting, logistics coordination, and real-world event execution. It’s ideal for someone who enjoys fast-paced environments, solving problems in real time, and working directly with people while still being involved in operational execution behind the scenes. This is not a traditional customer support or call-center role. It’s a highly collaborative operational position inside a growing SaaS company where your work directly contributes to the success of live events globally!

Whether you’re helping prepare event kits, supporting customers onsite, troubleshooting hardware, or coordinating operational timelines; your impact will be visible immediately

Your Day-to-Day

You’ll work closely with customers and internal teams to ensure successful event execution across hundreds of events powered through PheedLoop. Responsibilities include:
Act as a key operational and support contact for customers throughout event preparation and execution
Support customers with event hardware setup, troubleshooting, and operational best practices
Coordinate outbound and return shipping logistics aligned with customer event timelines
Prepare and quality-check event kits, kiosks, badges, and consumables based on customer-specific requirements
Assist customers with navigating operational and technical event-related challenges in real time
Collaborate closely with Customer Success, Operations, and Product teams to ensure seamless event delivery
Support onsite event execution and customer coordination when required
Monitor timelines, shipment statuses, and operational readiness across multiple concurrent events
Develop expertise in PheedLoop’s event management software and hardware ecosystem
Identify opportunities to improve customer experience and operational workflows internally
Periodic work after-hours and on weekends may occasionally be required during peak event periods. Advance notice is always provided.

What You’ll Need to Succeed

1+ year of experience in customer support, event operations, logistics coordination, implementation, hospitality, customer-facing operations, or related environments is preferred but not required
University, college, or post-secondary education required; Business, Operations, Supply Chain, Event Management, or related programs preferred
Strong communication skills and ability to support customers in a clear, professional, and approachable manner
Comfortable working with both technology and operational processes
Strong attention to detail and ability to manage multiple moving pieces simultaneously
Strong problem-solving skills and ability to stay calm in fast-paced environments
A proactive mindset with willingness to take ownership and adapt quickly
Interest in live events, operations, technology, or customer experience
Recent graduates are strongly encouraged to apply

This Role Is Great For Someone Who

Enjoys working directly with customers while solving operational problems
Likes balancing communication, coordination, and hands-on execution
Wants exposure to SaaS operations, event technology, and live event environments
Thrives in fast-paced settings where no two days look exactly the same
Wants a role that combines business operations with real-world execution
Enjoys seeing their work directly impact customer success

Perks That Hit Different

🩺 Enjoy 100% employer-paid health coverage because your well-being matters.

🚇 Work from an office directly connected to the TTC subway, making your commute smooth and stress-free.

🍜 Join team lunches, learning opportunities, and company outings that make growth and networking part of the experience.

🚀 Be part of an ambitious, high-performance culture surrounded by people who love building big things.

🎤 Get exposure to major conferences, global brands, and large-scale live events powered through technology.

The Kind of People We’re Looking For

We’re looking for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. On a small team like ours, your impact won’t be “someday” it’ll be immediate. You’ll take on real responsibility early, move quickly, and help power events experienced by thousands of attendees around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page

Please note: This role is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

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More about this job

Responsibilities

Support customers throughout event preparation and execution, including hardware setup and troubleshooting, event kit preparation, shipping coordination, and real-time operational assistance. Coordinate with internal teams to monitor readiness across concurrent events, support onsite execution when needed, and identify improvements to customer experience and operational workflows.

Requirements

Post-secondary education is required, with business, operations, supply chain, or event management studies preferred; relevant experience is preferred but not required. Candidates should communicate clearly, be comfortable with technology and operational processes, manage multiple details, solve problems calmly, and adapt proactively in fast-paced environments.

Skills

Customer Support
Event Operations
Logistics Coordination
Hardware Setup
Technical Troubleshooting
Customer Communication
Shipping Coordination
Quality Assurance
Problem-Solving
Attention to Detail
Time Management
Operational Coordination
Event Execution
Customer Experience
Cross-Functional Collaboration

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Company Outings

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Event Technology
Event Management Software
Event Hardware
Customer Support
Customer Success
Event Operations
Logistics Coordination
Outbound Shipping
Return Shipping
Hardware Setup
Hardware Troubleshooting
Event Kits
Kiosks
Smart Badges
Self-Check-In Hardware
Quality Checks
Operational Readiness
Live Event Support
Onsite Event Execution
Customer Communication
Cross-Functional Collaboration
Operational Workflows
Conferences
Trade Shows
Hybrid Events
Virtual Events

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