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Added 5 hours ago
G
General Manager in Training
Groundworks
Burlington, ON
- Full-time
Groundworks, North America's leading and fastest-growing foundation repair and water management specialist, is growing and we’re looking for leaders who want more than a title - they want…
Added 9 hours ago
Senior Trade Compliance Specialist
CCM Hockey
Montreal, QC
CCM Hockey is looking for a Senior Trade Compliance Specialist to run our global trade compliance program day to day and continuously improve it. You'll report directly to the Director,…
Added 16 hours ago
SH
Clinic Manager
Sanova Health
Toronto, ON · Scarborough, ON
- Part-time
Oversee the day-to-day operations of the medical clinic and ensure all services run smoothly and efficiently.
Added 20 hours ago
R
Data Steward (AC42D7B)
Referment
Montreal, QC
- Full-time
…platforms help financial institutions trade, manage risk and run their financing businesses on a shared, governed data foundation. The role sits where financial-market data meets AI: the…
Added 22 hours ago
KJ
Supply Chain Specialist
Keener Jerseys
Winnipeg, MB
- Full-time
If those things don’t excite you, this role won’t be the right fit. If they do, you could be our Next Top Draft Pick and help us on our Championship Run.
Added 1 day ago
A
Specialiste Qualité
Actalent
Levis, QC · Saint-Lambert-de-Lévis, QC
- $40 to $48 CAD / hour
- Full-time
…workweek, aligned with production operations that generally run between 6:30 a.m. and 4:30 p.m. across four production days, with some schedule variability. French is the primary working…
Added 1 day ago
TU
Program Specialist, Extracurricular and Extended Learning
The University of British Columbia
Vancouver, BC
- $33.07 to $35.61 CAD / hour
- Part-time
The Program Specialist, Extracurricular and Extended Learning, will contribute to the planning and execution of programmatic, administrative, marketing and business development (recruiting)…
Added 1 day ago
Support Specialist, Technical Support - L1
Global Relay
Vancouver, BC
…customers, providing foundational support to ensure our services run correctly and smoothly. This role is part of our 24x7 Frontline team, responsible for triaging of tickets, assisting…
Added 1 day ago
1R
Operations Manager
1-800 Radiator & A/C
Toronto, ON · Greater Toronto Area, Canada
- Full-time
1-800-Radiator & A/C has been a trusted U.S. brand since 1982. In Canada, we are a specialist distributor of heating, cooling, A/C, emissions and electrical parts for repair shops, body…
Added 1 day ago
OB
Demand Planner
Olli Brands Inc.
Toronto, ON
- $78,000 to $86,000 CAD / year
- Full-time
…and Warehouse and Shipping. It is a peer to the Purchasing Specialist: the plan is this role’s, the purchase order is theirs. It suits someone who runs a cadence without being chased - who…
Added 1 day ago
OB
Purchasing Specialist
Olli Brands Inc.
Toronto, ON
- $76,000 to $82,000 CAD / year
- Full-time
Olli Brands Inc. is a GMP-track cannabis edibles manufacturer. The Purchasing Specialist owns the buying cycle end to end - converting netted requirements into purchase orders, confirming…
Added 1 day ago
PC
PR Specialist
Porsche Cars Canada, Ltd.
Toronto, ON
- $68,000 to $75,000 CAD / year
- Full-time
The Public Relations specialist in the Public Relations department of Porsche Cars Canada, Ltd. will provide administrative and operational support to the Spokesperson with the objective of…
Added 1 day ago
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Clinical Business Development Specialist, Bowel Care - Western Canada
Coloplast
Canada
- Full-time
The Clinical Business Development Specialist is responsible for expanding the adoption of bowel management therapies through clinical account development, healthcare professional education,…
Added 1 day ago
C
Clinical Business Development Specialist, Bowel Care - Eastern Canada
Coloplast
Canada
- Full-time
The Clinical Business Development Specialist is responsible for expanding the adoption of bowel management therapies through clinical account development, healthcare professional education,…
Added 1 day ago
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Production Specialist, Communications
''
Toronto, ON
- Full-time
Position Title: Production Specialist, Communications
Added 1 day ago
Digital Experience & Customer Marketing Specialist
Superior Plus Propane Talent Acquisition
ON
Reporting to the Senior Marketing Manager, Brand and Communications, the Digital Experience & Customer Marketing Specialist executes and optimizes customer-facing digital experiences and…
Added 1 day ago
O
24/7 Support Specialist
OLG
Sault Ste. Marie, ON · Foster Drive Office
- Full-time
Execute and improve operational procedures, run automation scripts, and perform routine maintenance, installation.
Added 1 day ago
UO
Program Specialist, Extracurricular and Extended Learning
University of British Columbia
Vancouver, BC · UBCV | AERL (Aquatic Ecosystems Research Laboratory) (AERL)
- $33.07 to $35.61 CAD / hour
- Part-time
The Program Specialist, Extracurricular and Extended Learning, will contribute to the planning and execution of programmatic, administrative, marketing and business development (recruiting)…
Added 1 day ago
QD
Senior Manager Marketing
Qu Data Centres
Toronto, ON
- Full-time
…drive pipeline, and lead a lean, growing team supported by specialist…
Added 1 day ago
M(
Associate GEO and SEO Specialist
MaintainX (An Autodesk Company)
Remote, Canada
- $47,000 to $87,000 USD / year
- Full-time
- Remote
Design and run experiments with our Senior SEO/GEO Specialist to learn what moves visibility in LLMs, and document what you find.
Added 1 day ago
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Customer Service Specialist- Logistics
PheedLoop
Toronto, ON
- Full-time
At PheedLoop, events don’t just run on software- they run on exceptional operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping…
Added 1 day ago
OB
Purchasing Specialist
Olli Brands Inc.
Toronto, ON
- Full-time
Olli Brands Inc. is a GMP-track cannabis edibles manufacturer. The Purchasing Specialist owns the buying cycle end to end - converting netted requirements into purchase orders, confirming…
Added 1 day ago
B
Maintenance Specialist
Boardwalk
AB · Edmonton, AB
- Full-time
Plumbing – repair and install toilets, sinks, faucets, valves, run power auger to clear blocked lines
Added 1 day ago
BC
Senior Project Manager
Broccolini Construction Inc.
ON · Ottawa, Ontario
- Full-time
Build and run the Project Execution Plan, with clear decision logs, submission gates, and an audit trail.
Added 1 day ago
P
Frito Lay Sales Delivery Specialist (Calgary)
PepsiCo
Calgary, AB
- Temporary
As a Sales Delivery Specialist, you will perform Frito Lay Canada deliveries in a company vehicle on a daily schedule to a variety of retail stores. Driving in a safe manner, the ideal…

PheedLoop

Customer Service Specialist- Logistics

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Power the Events That Shape Industries

Want a role where you work directly with customers, support live events, and help bring large-scale experiences to life- all inside a fast-growing SaaS company?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world. As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform. We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

We’re proud of what we’ve built and even more excited for what’s ahead. If you’re someone who embraces challenges, stays motivated to learn, and is ready to raise the bar for the industry, you’ll fit right in. Here, you won’t just work with cutting-edge technology; you’ll work alongside exceptional people with sharp minds, big ambition, and a drive to build something meaningful.

What Will My Impact Be?

At PheedLoop, events don’t just run on software- they run on exceptional operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping customers successfully execute their events using PheedLoop’s technology and event hardware solutions. You’ll work closely with customers throughout their event journey, ensuring everything from hardware preparation to operational coordination and live support runs smoothly.

This role blends customer communication, technical troubleshooting, logistics coordination, and real-world event execution. It’s ideal for someone who enjoys fast-paced environments, solving problems in real time, and working directly with people while still being involved in operational execution behind the scenes. This is not a traditional customer support or call-center role. It’s a highly collaborative operational position inside a growing SaaS company where your work directly contributes to the success of live events globally!

Whether you’re helping prepare event kits, supporting customers onsite, troubleshooting hardware, or coordinating operational timelines; your impact will be visible immediately

Your Day-to-Day

You’ll work closely with customers and internal teams to ensure successful event execution across hundreds of events powered through PheedLoop. Responsibilities include:
Act as a key operational and support contact for customers throughout event preparation and execution
Support customers with event hardware setup, troubleshooting, and operational best practices
Coordinate outbound and return shipping logistics aligned with customer event timelines
Prepare and quality-check event kits, kiosks, badges, and consumables based on customer-specific requirements
Assist customers with navigating operational and technical event-related challenges in real time
Collaborate closely with Customer Success, Operations, and Product teams to ensure seamless event delivery
Support onsite event execution and customer coordination when required
Monitor timelines, shipment statuses, and operational readiness across multiple concurrent events
Develop expertise in PheedLoop’s event management software and hardware ecosystem
Identify opportunities to improve customer experience and operational workflows internally
Periodic work after-hours and on weekends may occasionally be required during peak event periods. Advance notice is always provided.

What You’ll Need to Succeed

1+ year of experience in customer support, event operations, logistics coordination, implementation, hospitality, customer-facing operations, or related environments is preferred but not required
University, college, or post-secondary education required; Business, Operations, Supply Chain, Event Management, or related programs preferred
Strong communication skills and ability to support customers in a clear, professional, and approachable manner
Comfortable working with both technology and operational processes
Strong attention to detail and ability to manage multiple moving pieces simultaneously
Strong problem-solving skills and ability to stay calm in fast-paced environments
A proactive mindset with willingness to take ownership and adapt quickly
Interest in live events, operations, technology, or customer experience
Recent graduates are strongly encouraged to apply

This Role Is Great For Someone Who

Enjoys working directly with customers while solving operational problems
Likes balancing communication, coordination, and hands-on execution
Wants exposure to SaaS operations, event technology, and live event environments
Thrives in fast-paced settings where no two days look exactly the same
Wants a role that combines business operations with real-world execution
Enjoys seeing their work directly impact customer success

Perks That Hit Different

🩺 Enjoy 100% employer-paid health coverage because your well-being matters.

🚇 Work from an office directly connected to the TTC subway, making your commute smooth and stress-free.

🍜 Join team lunches, learning opportunities, and company outings that make growth and networking part of the experience.

🚀 Be part of an ambitious, high-performance culture surrounded by people who love building big things.

🎤 Get exposure to major conferences, global brands, and large-scale live events powered through technology.

The Kind of People We’re Looking For

We’re looking for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. On a small team like ours, your impact won’t be “someday” it’ll be immediate. You’ll take on real responsibility early, move quickly, and help power events experienced by thousands of attendees around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page

Please note: This role is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

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More about this job

Responsibilities

Support customers through event preparation and execution, including hardware setup, troubleshooting, event kit preparation, and live operational assistance. Coordinate shipping, timelines, and readiness across multiple events while collaborating with Customer Success, Operations, and Product teams.

Requirements

Post-secondary education is required, with business, operations, supply chain, or event management studies preferred; relevant experience is preferred but not required. Candidates should communicate clearly, be comfortable with technology and operational processes, manage multiple details, solve problems calmly, and take initiative in fast-paced environments.

Skills

Customer Support
Event Operations
Logistics Coordination
Customer Communication
Hardware Setup
Technical Troubleshooting
Shipping Coordination
Quality Checking
Operational Planning
Problem-Solving
Attention to Detail
Multitasking
Customer Coordination
Process Improvement
Adaptability

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Company Outings
Exposure to Major Conferences and Live Events

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Event Technology
Event Management Software
Event Hardware
Self-Check-In Hardware
Smart Badges
Kiosks
Event Kits
Consumables
Customer Support
Customer Success
Event Operations
Logistics Coordination
Outbound Shipping
Return Shipping
Hardware Setup
Technical Troubleshooting
Live Event Support
Onsite Event Execution
Operational Readiness
Shipment Tracking
Event Timelines
Customer Experience
Workflow Improvement
Hybrid Events
Virtual Events
Conferences
Trade Shows

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