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Added 1 day ago
HA
HVAC/Maintenance Technician
Hotel Arts Group
Calgary, AB
- $28 CAD / hour
- Full-time
…ensures the Hotel Arts Complex is safe, well-maintained, and operational, meeting guest and regulatory expectations, with a primary role as an HVAC and refrigeration…
Added 1 day ago
T
Senior Information Security Specialist - AI BISO
TD
Ottawa, ON · Toronto, ON
- Full-time
…securely, while strengthening enterprise governance, regulatory readiness and risk…
Added 1 day ago
EC
Records & Information Management Specialist
Edmonton Catholic Schools
AB · Greater Edmonton Metropolitan Area
- Full-time
…Catholic Schools is seeking a Records and Information Management Specialist to play a key role in developing, implementing, and continuously improving the Division's records and information…
Added 1 day ago
O
24/7 Support Specialist
OLG
Sault Ste. Marie, ON · Foster Drive Office
- Full-time
Participate in infrastructure changes and production implementations by completing assigned operational readiness, validation, monitoring, and post-implementation support activities.
Added 1 day ago
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Customer Service Specialist- Logistics
PheedLoop
Toronto, ON
- Full-time
At PheedLoop, events don’t just run on software- they run on exceptional operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping…
Added 1 day ago
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Business Analyst (Order to Cash)
SearchLabs
Mississauga, ON
- Full-time
operational processes, reports and business documents.
Added 1 day ago
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Senior Network Platform Engineer Lead
Altis
Toronto, ON
- $140,000 to $155,000 CAD / year
- Full-time
You'll advance infrastructure automation, cloud integration and operational readiness across hybrid and multi-cloud environments.
Added 1 day ago
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Bus Sys Analysis Specialist
TD
Toronto, ON
- Full-time
Support project delivery, testing, implementation, and operational readiness activities.
Added 1 day ago
FI
Delivery Lead, Commercial & Business Banking
FP Inc.
Toronto, ON
- $110 to $128 CAD / hour
- Contract
Business Partnership & Solution-to-Delivery Alignment; Partner with Operations leaders, process owners and specialist teams to translate operational pain points and future-state…
Added 1 day ago
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Senior Specialist, Operations - WRF
Walmart
Mississauga, ON
- Full-time
The Senior Specialist, Operations role supports the Marketplace Operations team in managing cross-border seller programs and driving operational excellence. This position is responsible for…
Added 1 day ago
PC
Maintenance Execution Specialist
PETRONAS Canada
Fort St. John, BC
- Full-time
We are seeking a Maintenance Execution Specialist to improve maintenance execution readiness across our Northeast British Columbia operations. In this role, you will collaborate with…
Added 2 days ago
WC
Senior Specialist, Operations - WRF
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Senior Specialist, Operations role supports the Marketplace Operations team in managing cross-border seller programs and driving operational excellence. This position…
Added 2 days ago
PR
Senior/Principal LLM & Evals Engineer
Perennial Resources International
Toronto, ON
- Full-time
Ideal candidates may come from financial-data and AI platforms, banks, asset managers, fintech companies, or specialist firms such as Rogo, RavenPack, LSEG, FactSet, Bloomberg, S&P Global,…
Added 2 days ago
BC
Senior Test Specialist - Electrical
Babcock Canada Inc.
Halifax, NS
- Full-time
Senior Test Specialist, Electrical (Permanent)
Added 2 days ago
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MWD Gyro
Airswift
Calgary, AB
- Contract
Airswift is looking for: WEC Specialist - GY TH
Added 2 days ago
Bilingual Senior Specialist, IT Operations Monitoring & Service Insights
CMHC - SCHL
Ottawa, ON · Montreal, QC
Join the Infrastructure and Operations team in the Bilingual Senior IT Operations Monitoring & Service Insights Specialist position. You will be responsible for the advanced configuration,…
Added 2 days ago
AL
AltaGas - Sourcing Specialist
AltaGas Ltd.
Calgary, AB · AB - Calgary
- Full-time
The Sourcing Specialist is responsible for sourcing, procurement, and contract lifecycle activities for goods and services supporting AltaGas' major capital projects. This role executes…
Added 2 days ago
B
Credit Analyst Trainee
BMO
Toronto, ON
- Full-time
…participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of…
Added 2 days ago
Senior Test Specialist - Electrical
Babcock
Halifax, NS
Senior Test Specialist, Electrical (Permanent)
Added 2 days ago
SL
Air & Ocean Freight Coordinator
Setara Logistics
Canada
- Contract
You will remain the customer’s primary operational contact throughout the shipment, coordinating service providers and specialist support without passing the customer between departments.
Added 2 days ago
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Senior Technical Implementation Specialist
VoPay
Vancouver, BC
- Full-time
…workflows, treasury orchestration, compliance enablement, and operational readiness. The ideal candidate combines strong technical acumen with exceptional project coordination and…
Added 2 days ago
PH
Change Management Specialist, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
The Change Management Specialist reports to the Manager, Business Readiness and Change and supports the successful implementation of the BC Health Workday program by driving organizational…
Added 2 days ago
DC
Facilities Maintenance Supervisor
Det'on Cho Group of Companies
Yellowknife, NT
- Full-time
Coordinate seasonal maintenance and building-readiness activities.
Added 2 days ago
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Senior Manager, Risk Analytics and SAMU Portfolio Management
BMO
Toronto, ON · FCP
- Full-time
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Added 2 days ago
Director, Retail Cross-border Payments
Scotiabank
Toronto, ON
Oversee end-to-end business and service performance with Operations and Technology, addressing service issues, supporting launch readiness and strengthening operational resilience.

PheedLoop

Customer Service Specialist- Logistics

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Power the Events That Shape Industries

Want a role where you work directly with customers, support live events, and help bring large-scale experiences to life- all inside a fast-growing SaaS company?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world. As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform. We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

We’re proud of what we’ve built and even more excited for what’s ahead. If you’re someone who embraces challenges, stays motivated to learn, and is ready to raise the bar for the industry, you’ll fit right in. Here, you won’t just work with cutting-edge technology; you’ll work alongside exceptional people with sharp minds, big ambition, and a drive to build something meaningful.

What Will My Impact Be?

At PheedLoop, events don’t just run on software- they run on exceptional operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping customers successfully execute their events using PheedLoop’s technology and event hardware solutions. You’ll work closely with customers throughout their event journey, ensuring everything from hardware preparation to operational coordination and live support runs smoothly.

This role blends customer communication, technical troubleshooting, logistics coordination, and real-world event execution. It’s ideal for someone who enjoys fast-paced environments, solving problems in real time, and working directly with people while still being involved in operational execution behind the scenes. This is not a traditional customer support or call-center role. It’s a highly collaborative operational position inside a growing SaaS company where your work directly contributes to the success of live events globally!

Whether you’re helping prepare event kits, supporting customers onsite, troubleshooting hardware, or coordinating operational timelines; your impact will be visible immediately

Your Day-to-Day

You’ll work closely with customers and internal teams to ensure successful event execution across hundreds of events powered through PheedLoop. Responsibilities include:
Act as a key operational and support contact for customers throughout event preparation and execution
Support customers with event hardware setup, troubleshooting, and operational best practices
Coordinate outbound and return shipping logistics aligned with customer event timelines
Prepare and quality-check event kits, kiosks, badges, and consumables based on customer-specific requirements
Assist customers with navigating operational and technical event-related challenges in real time
Collaborate closely with Customer Success, Operations, and Product teams to ensure seamless event delivery
Support onsite event execution and customer coordination when required
Monitor timelines, shipment statuses, and operational readiness across multiple concurrent events
Develop expertise in PheedLoop’s event management software and hardware ecosystem
Identify opportunities to improve customer experience and operational workflows internally
Periodic work after-hours and on weekends may occasionally be required during peak event periods. Advance notice is always provided.

What You’ll Need to Succeed

1+ year of experience in customer support, event operations, logistics coordination, implementation, hospitality, customer-facing operations, or related environments is preferred but not required
University, college, or post-secondary education required; Business, Operations, Supply Chain, Event Management, or related programs preferred
Strong communication skills and ability to support customers in a clear, professional, and approachable manner
Comfortable working with both technology and operational processes
Strong attention to detail and ability to manage multiple moving pieces simultaneously
Strong problem-solving skills and ability to stay calm in fast-paced environments
A proactive mindset with willingness to take ownership and adapt quickly
Interest in live events, operations, technology, or customer experience
Recent graduates are strongly encouraged to apply

This Role Is Great For Someone Who

Enjoys working directly with customers while solving operational problems
Likes balancing communication, coordination, and hands-on execution
Wants exposure to SaaS operations, event technology, and live event environments
Thrives in fast-paced settings where no two days look exactly the same
Wants a role that combines business operations with real-world execution
Enjoys seeing their work directly impact customer success

Perks That Hit Different

🩺 Enjoy 100% employer-paid health coverage because your well-being matters.

🚇 Work from an office directly connected to the TTC subway, making your commute smooth and stress-free.

🍜 Join team lunches, learning opportunities, and company outings that make growth and networking part of the experience.

🚀 Be part of an ambitious, high-performance culture surrounded by people who love building big things.

🎤 Get exposure to major conferences, global brands, and large-scale live events powered through technology.

The Kind of People We’re Looking For

We’re looking for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. On a small team like ours, your impact won’t be “someday” it’ll be immediate. You’ll take on real responsibility early, move quickly, and help power events experienced by thousands of attendees around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page

Please note: This role is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

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More about this job

Responsibilities

Support customers through event preparation and execution, including hardware setup, troubleshooting, event kit preparation, and live operational assistance. Coordinate shipping, timelines, and readiness across multiple events while collaborating with Customer Success, Operations, and Product teams.

Requirements

Post-secondary education is required, with business, operations, supply chain, or event management studies preferred; relevant experience is preferred but not required. Candidates should communicate clearly, be comfortable with technology and operational processes, manage multiple details, solve problems calmly, and take initiative in fast-paced environments.

Skills

Customer Support
Event Operations
Logistics Coordination
Customer Communication
Hardware Setup
Technical Troubleshooting
Shipping Coordination
Quality Checking
Operational Planning
Problem-Solving
Attention to Detail
Multitasking
Customer Coordination
Process Improvement
Adaptability

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Company Outings
Exposure to Major Conferences and Live Events

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Event Technology
Event Management Software
Event Hardware
Self-Check-In Hardware
Smart Badges
Kiosks
Event Kits
Consumables
Customer Support
Customer Success
Event Operations
Logistics Coordination
Outbound Shipping
Return Shipping
Hardware Setup
Technical Troubleshooting
Live Event Support
Onsite Event Execution
Operational Readiness
Shipment Tracking
Event Timelines
Customer Experience
Workflow Improvement
Hybrid Events
Virtual Events
Conferences
Trade Shows

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