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Added 1 day ago
EC
Event Producer - Hybrid (Project-Based)
Encore Canada
Brampton, ON
- Full-time
Collaborate with Account Manager, and Production Coordinator to review, approve and ensure any event POs have been submitted.
Added 1 day ago
A
Event Coordinator - Future Opportunity
Acosta
Toronto, ON
- Full-time
…in connecting with consumers through Experiential Marketing, Sales & Merchandising, and Shopper Marketing. At Mosaic, we are never satisfied with the status quo and are in constant search…
Added 1 day ago
OI
Admissions Advisor & Outreach Coordinator
Oxford International
Vancouver, BC
- $48,000 to $52,000 CAD / year
- Full-time
…Marketing and Outreach, the Admissions & Community Outreach Coordinator will lead direct-to-consumer (DTC) recruitment efforts and activity to help meet sales targets for our growing…
Added 1 day ago
OI
Admissions Advisor & Outreach Coordinator
Oxford International Education Group
Vancouver, BC
- $48,000 to $52,000 CAD / year
- Full-time
…Marketing and Outreach, the Admissions & Community Outreach Coordinator will lead direct-to-consumer (DTC) recruitment efforts and activity to help meet sales targets for our growing…
Added 2 days ago
Banquets - Coordinator
Northland Properties
Red Deer, AB
We are looking for a talented Event Coordinatorto facilitatethe coordination of our Eventswithour Sales and CateringManager,our Banquet Managerand Events in Chop Steakhouse.
Added 2 days ago
G
Sales Manager, Hospitality and Events
GoodWork.ca
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Sales Manager is an experienced hospitality and events professional responsible for developing and executing creative sales strategies for Evergreen Brick Works event spaces, services…
Added 2 days ago
BP
Black Press Media Events Supervisor
Black Press Media
Lower Post, BC
- Full-time
Experience in event management, marketing, sales, hospitality or a related field is an asset
Added 2 days ago
PL
Marketing Manager
Pomeroy Lodging
Kananaskis, AB
- Full-time
…paid advertising, website, social media, email, sponsorships, event promotions, departmental collateral and sales…
Added 2 days ago
CC
Sales Support & Marketing Coordinator (Showroom)
California Closets
Woodbridge, ON · Vaughan, Ontario
- Full-time
The Sales Support & Marketing Coordinator supports market growth by combining sales administration excellence with the execution of local marketing initiatives that drive brand awareness,…
Added 2 days ago
CC
Sales Support & Marketing Coordinator (Showroom)
California Closets
Oakville, ON
- Full-time
The Sales Support & Marketing Coordinator supports market growth by combining sales administration excellence with the execution of local marketing initiatives that drive brand awareness,…
Added 2 days ago
MN
26-137 - Procurement Specialist
Metis Nation British Columbia
Surrey, BC
- Full-time
…provides technical guidance and mentorship to the Purchasing Coordinator and ministry…
Added 2 days ago
MN
26-137 - Procurement Specialist
Métis Nation British Columbia
Surrey, BC
- Full-time
…provides technical guidance and mentorship to the Purchasing Coordinator and ministry…
Added 2 days ago
GH
Sales and Catering Coordinator
Germain Hôtels
ON · Mississauga, ON
- Full-time
Reporting to the Director of Sales, the Sales & Catering Coordinator is responsible for soliciting, contracting, and finalizing smaller groups, with or without event space, as defined by…
Added 2 days ago
CC
Sales Support & Marketing Coordinator (Showroom)
California Closets
Toronto, ON
- Full-time
The Sales Support & Marketing Coordinator supports market growth by combining sales administration excellence with the execution of local marketing initiatives that drive brand awareness,…
Added 2 days ago
RM
Coordinator, PAMA Marketing
Regional Municipality of Peel
Brampton, ON
- Other
Excellent knowledge of and experience with advertising, sales promotion, and event marketing
Added 2 days ago
P
Customer Support Coordinator
PheedLoop
Toronto, ON
- Full-time
As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:
Added 2 days ago
OR
Financial Coordinator - JL51949
Osborne Recruitment - North America
Toronto, ON
- Full-time
As a Financial Coordinator, you will be responsible for maintaining a smooth and organized supplier experience, ensuring compliant processes, and delivering accurate payroll payments. The…
Added 2 days ago
FT
Customer Experience Specialist
Fresh Tracks Canada
Vancouver, BC
- $55,000 USD / year
- Full-time
Work closely with the Vacation Coordinator team on the transition of trip files from Sales Agents to Customer Experience
Added 3 days ago
Sales Manager
Evergreen
Toronto, ON
The Sales Manager is an experienced hospitality and events professional responsible for developing and executing creative sales strategies for Evergreen Brick Works event spaces, services…
Added 3 days ago
MN
Field Coordinator
Mosaic North America
Langley (District), BC · Langley, BC
- Full-time
The Account Coordinator will require activating fully integrated marketing campaigns that bring clients brands to life in a variety of ways through event marketing, PR stunts, regional and…
Added 3 days ago
DH
Corporate Showroom & Events Coordinator
Divine Hardwood Flooring Ltd.
Calgary, AB
- $60,000 CAD / year
- Full-time
…ahead? Join Divine Flooring as our Corporate Showroom & Events Coordinator, where you’ll bring inspiring showroom spaces to life, create standout experiences for our design and builder…
Added 3 days ago
OH
Marketing Coordinator – Western Canada
O’Dell HVAC Group
Calgary, AB
- Full-time
This hands-on role combines event planning, manufacturer partner collaboration, regional marketing initiatives, and sales support to increase brand awareness and strengthen customer…
Added 3 days ago
FT
Customer Experience Specialist
Fresh Tracks Canada
Vancouver, BC
- Full-time
Work closely with the Vacation Coordinator team on the transition of trip files from Sales Agents to Customer Experience
Added 3 days ago
FC
Operations Coordinator
Fosfor Canada
Mississauga, ON
- Full-time
…warehouse to venue - coordinating logistics partners, supporting sales on the ground, and delivering a five-star client…
Added 3 days ago
Banquets - Captain
Northland Properties
Edmonton, AB
REPORTS TO: Event Manager / Event Coordinator

PheedLoop

Customer Support Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world.

As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform.

We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

If you're ambitious, love solving problems, and want a role where your work directly impacts clients and revenue, this is for you. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Workplace Benefits

100% employer-paid health coverage.
Office directly connected to TTC subway.
Team lunches, learning opportunities, and regular team outings.
An ambitious, high-performance team culture.

Who We’re Looking For

We’re looking for ambitious, hard-working individuals who thrive in environments where they are expected to think critically, move quickly, and take ownership.

You’ll be surrounded by a team that works hard, moves fast, and genuinely enjoys building together.

If you feel you have untapped potential and want to be challenged, supported, and pushed to grow - we want to meet you.

Please note: This is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

This is a 100% in-person role at our Toronto office.

Apply About employer

More about this job

Responsibilities

Onboard customers to the PheedLoop platform, provide frontline technical support, and guide clients through event setup and platform use. Build client relationships, support live events, conduct consultations and debriefs, and identify opportunities to expand product usage while collaborating with Sales and Product teams.

Requirements

Applicants must be recent or soon-to-be graduates with a bachelor's degree, strong English communication skills, a high work ethic, and the ability to work independently and collaboratively. Experience in customer success, customer service, or account management is helpful but not required; event industry, SaaS sales, startup, and English-French bilingual experience are additional advantages.

Skills

Customer Support
Account Management
Sales
Customer Onboarding
Technical Troubleshooting
SaaS Platform Expertise
Written Communication
Verbal Communication
Problem-Solving
Event Support
Product Expansion
Cross-Functional Collaboration
Customer Satisfaction

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

PheedLoop
SaaS
Events Industry
Conferences
Trade Shows
Hybrid Events
Virtual Events
Event Technology
Self-Check-In Hardware
Smart Badges
Customer Support
Account Management
Sales
Customer Success
Customer Onboarding
Technical Troubleshooting
Platform Walkthroughs
Client Relationships
Customer Satisfaction Score
Net Promoter Score
Live Event Support
Product Expansion
Post-Event Debriefs
Mid-Contract Consultations
Cross-Functional Collaboration
English
French

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