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Added 27 mins ago
KS
Temporary Associate
kate spade new york
Vaughan, ON · Ksny Vaughan Mills
- Part-time
…to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and…
Added 1 hour ago
DA
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DSW ABL Advisory
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- Full-time
Added 2 hours ago
MA
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- Part-time
Applications should include a one-page letter of application, a curriculum vita, and the names of two referees, sent electronically to:
Added 2 hours ago
AI
Steward
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- Full-time
Please visit our careers page to see more job opportunities.
Added 2 hours ago
G
Benefits Producer
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Ottawa, ON
- $120,000 to $170,000 USD / year
- Full-time
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
Added 2 hours ago
SA
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Added 3 hours ago
RM
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To display this page you need a browser with JavaScript support.
Added 4 hours ago
DC
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DATA Communications Management Corp
Brampton, ON · Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
Added 4 hours ago
DC
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- $29.57 to $36.96 CAD / hour
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- $45,000 to $50,000 CAD / year
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Senior Manager, Client Service
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Added 4 hours ago
BT
IT Support Administrator
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Toronto, ON
- $70,000 to $90,000 CAD / year
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…workflow templates, Asana project structures, and Confluence page templates etc ensuring changes follow IT governance and change management…
Added 4 hours ago
FC
Project Coordinator
FCC Canada
Toronto, ON
- $85,000 to $98,000 CAD / year
For more information, visit the STC Website and follow us on the STC LinkedIn Page.
Added 4 hours ago
Senior Project Coordinator
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Toronto, ON
For more information, visit the STC Website and follow us on the STC LinkedIn Page.
Added 4 hours ago
YO
Volleyball Referee - Part Time Contract
YMCA of Three Rivers
Stratford, ON
- Up to $17.6 CAD / hour
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Added 4 hours ago
YO
Lifeguard/Instructor - Part Time
YMCA of Three Rivers
Stratford, ON
- Up to $19 CAD / hour
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Added 4 hours ago
YO
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PheedLoop

Software Education Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.
Posting language: English
Posted: Oct 9, 2026

Original job description

About the Role

The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge base, and help build a structured customer certification program.

The role will work closely with both Customer Success and Product to turn complex product information into clear, useful, and engaging learning materials.

Key Responsibilities

Product Education

Create clear product guides, tutorials, videos, and training materials.
Deliver product training sessions for customers and internal teams.
Turn product updates and new features into easy-to-understand educational content.
Identify common areas of confusion and create resources to address them.
Pheedloop Uni + Checklist

Knowledge Base Ownership

Own and regularly update PheedLoop’s customer-facing knowledge base.
Review existing articles for accuracy, clarity, and consistency.
Work with Product and Customer Success to keep content current.
Create a simple process for requesting and approving new content.

Certification Program

Create learning content and materials to support PheedLoop’s customer certification program.
Develop training resources, and supporting educational materials.
Track participation, completion rates, and customer feedback.
Continuously improve the learning content based on customer needs and feedback.

Cross-Functional Support

Partner with Product to understand releases and upcoming changes.
Work with Customer Success to identify customer education gaps.
Support onboarding and ongoing learning for customers.
Maintain a consistent tone and standard across all educational content

What We’re Looking For

Strong written communication and instructional skills.
Ability to explain technical information in simple language.
Strong organization and attention to detail.
Comfortable creating written, visual, and video-based content.
Able to manage projects independently and work across teams.
At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.

If you are someone who loves educating, speaking to customers and doing it in a fun manner - this is the place for you! You will get all the bells whistles and support needed to make your work amazing.

Perks that hit different

🩺 100% employer-paid health coverage

🚇 Office directly connected to the TTC subway

🍜 Team lunches, learning sessions, and regular outings

🚀 High-performance culture with real ownership and growth

The Kind of People We’re Looking For

We’re looking for people who like helping others learn and think about how to scale that impact. This role is for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

Apply About employer

More about this job

Responsibilities

Create and deliver product guides, tutorials, videos, training, and certification materials for customers and internal teams. Own and maintain the customer knowledge base, coordinate educational content with Product and Customer Success, and improve learning resources using customer feedback.

Requirements

Strong written communication and instructional skills are needed, along with the ability to explain technical information simply and create written, visual, and video-based content. The role calls for organization, attention to detail, independent project management, and cross-team collaboration; at least one year of relevant experience is an asset.

Skills

Written Communication
Instructional Design
Product Education
Customer Training
Knowledge Management
Technical Communication
Content Creation
Video-Based Learning
Project Management
Cross-Functional Collaboration
Customer Success
SaaS
Organization
Attention to Detail
Customer Onboarding

Benefits

Employer-Paid Health Coverage
Office Connected to the TTC Subway
Team Lunches
Learning Sessions
Regular Team Outings
Ownership and Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Product Education
Customer Education
Customer Training
Product Guides
Tutorials
Training Materials
Educational Videos
Knowledge Base
Knowledge Management
Learning Content
Customer Success
Product Releases
Feature Updates
Customer Onboarding
Customer Feedback
SaaS
Events Services
Instructional Skills
Technical Communication
Content Approval Process

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