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PC
Client Services Manager - Group Benefits
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Toronto, ON
- Full-time
Must have a valid driver’s licence and access to a car
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Senior Instrumentation Engineer
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…innovators at our core. We continually find better, smarter ways to design and deliver oil and gas projects, and we are proud to be contributing on some of the most exciting low-carbon and…
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Senior Manager, People & Culture
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NM
Bilingual Analyst Wholesale, Operations
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Manager, Agronomy Service
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Electrical Technician - Switchgear
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Associate, Client Portfolio Management (Equity Portfolio) - TD Asset Management
TD
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Principal Technical Consultant, Geotechnical Engineer - Oil Sands
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Phelps

Toronto Parking Authority - Director, Human Resources

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

About Toronto Parking Authority

Toronto Parking Authority (TPA) was founded in 1952 by the Toronto City Council and is now the largest municipal parking operator in North America. A City Board and Agent of the City, TPA is mandated to construct, operate, manage, and maintain the City’s public bike share program, municipal off-street parking facilities, and on-street meter operations on behalf of the City and in support of local business areas. As a self-funding agency, TPA returns 100% of its net profit to the City of Toronto to fund important municipal services and programs, including affordable housing, transit and parks development.

About the Role

This is an exciting opportunity for a progressive HR leader to help shape the next chapter of Toronto Parking Authority as the organization continues its transformation into a more commercially agile, strategically aligned and people-powered enterprise. Reporting to the Vice President, Human Resources, the Director, Human Resources will translate enterprise priorities into forward-looking people strategies that strengthen leadership capability, workforce agility, employee experience and organizational performance.

The Director oversees key areas including employee relations, talent management, workforce planning, performance management, compensation, policy development, recruitment, employee engagement, disability management, HR operations, and legislative compliance. The role serves as a trusted advisor to leaders on complex and sensitive people matters and provides leadership to the HR team in delivering responsive, consistent, and effective HR services.

Key Responsibilities

Strategic Leadership

Develops and executes integrated human resources programs and strategies aligned with TPA’s mandate, strategic plan, business priorities and customer-service objectives.
Partners with senior leadership to translate organizational priorities into annual HR business plans, policies, programs, service standards, performance measures and resource requirements.
Leads, coaches and develops the HR team, establishing clear accountabilities and a collaborative, inclusive and customer-oriented culture.

Employee & Labour Relations

Leads and partners with Manager, Employee and Labour Relations, and business leaders on complex employee-relations matters, workplace investigations, litigation and employment-law risk.
Builds constructive, transparent relationships with union representatives and supports effective labour-management consultations.
Coaches leaders on respectful workplace practices, conflict resolution, performance concerns and progressive discipline.

Talent, Workforce & Organizational Effectiveness

Leads the execution of workforce planning, succession planning and organizational design to ensure TPA has the capabilities and capacity required to deliver its mandate.
Oversees recruitment, selection, onboarding, retention, and offboarding practices.
Leads organizational change and HR modernization initiatives, leveraging technology and continuous improvement to streamline HR processes, strengthen service delivery and enhance the employee experience.
Establishes and uses HR metrics and workforce analytics to identify workforce trends and solutions, provide actionable insight into service levels, labour relations, talent, attendance, turnover, engagement, and workforce risk.

Employee Experience

Leads initiatives that strengthen employee engagement, inclusion, accountability, and organizational culture, promoting an environment that reflects TPA’s core values and respectful workplace practices.
Promotes employee well-being through oversight of TPA’s mental health, wellness, disability-management, accommodation, and attendance-support programs.
Ensures employees receive consistent, timely, and confidential HR service across the employee life cycle.

Qualifications

University degree in Human Resources, Business Administration, Industrial Relations, or related field, or an equivalent combination of education and experience.
10+ years of significant progressive leadership experience across a broad HR portfolio, working across HR operations and systems, and providing coaching to leaders through performance challenges, conflict, and organizational change.
Demonstrated experience navigating complex interpersonal dynamics, contributing to large-scale projects, and helping translate business priorities into actionable people strategies and integrated HR solutions.
Strong knowledge of Ontario employment, labour, human rights, accessibility, privacy, and occupational health and safety legislation.
Strategic thinker with strong communication and problem-solving skills and a drive for results.

To apply for this key role, submit your application to Phelps by clicking: https://phelpsgroup.ca/careers/31891/toronto-parking-authority-director-human-resouces/apply/

Application deadline: Friday, December 4, 2026

AI will not be used in the candidate screening process.

To learn more information, visit our website at https://phelpsgroup.ca/

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More about this job

Responsibilities

Leads TPA’s HR strategy and team, overseeing employee and labour relations, talent and workforce planning, recruitment, performance management, compensation, and legislative compliance. Advises senior leaders on complex people matters and advances organizational effectiveness, employee experience, HR modernization, and workforce analytics.

Requirements

Requires a university degree in human resources, business administration, industrial relations, or a related field, or an equivalent combination of education and experience, plus 10 or more years of progressive HR leadership experience. Candidates should have strong knowledge of Ontario employment, labour, human rights, accessibility, privacy, and occupational health and safety legislation, along with strategic, communication, coaching, and problem-solving capabilities.

Skills

Strategic Human Resources Leadership
Employee Relations
Labour Relations
Workforce Planning
Succession Planning
Organizational Design
Talent Management
Recruitment
Performance Management
Compensation
Workplace Investigations
Organizational Change
HR Modernization
Workforce Analytics
Disability Management
Employment Law Compliance

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
Employee Relations
Labour Relations
Workforce Planning
Succession Planning
Organizational Design
Talent Management
Recruitment
Onboarding
Retention
Offboarding
Performance Management
Compensation
Workplace Investigations
Employment Law
Organizational Change
HR Modernization
Workforce Analytics
Employee Engagement
Inclusion
Disability Management
Accommodation
Attendance Management
Mental Health
Wellness
Human Rights
Accessibility
Privacy
Occupational Health and Safety

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