front desk agent
- Vernon, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Personal suitability
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
Languages
English
Education
- Secondary (high) school graduation certificate
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
Personal suitability
- Client focus
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Participates in a government or community program or initiative that supports persons with disabilities
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Participates in a government or community program or initiative that supports youth employment
- Participates in a government or community program or initiative that supports Veterans
- Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
- Participates in a government or community program or initiative that supports Indigenous people
- Participates in a government or community program or initiative that supports mature workers
- Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
- Participates in a government or community program or initiative that supports members of visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
More about this job
Responsibilities
Register arriving guests, assign rooms, manage reservations and group arrivals and departures, and process guest departures and payments. Respond to complaints, provide information about hotel services, assist guests with special needs, handle telephone and clerical duties, and follow emergency procedures.
Requirements
A secondary school graduation certificate is listed, and experience is an asset. The role calls for client focus, strong oral and written communication, organization, reliability, and teamwork.
Skills
- Guest Registration
- Room Assignment
- Complaint Resolution
- Reservation Management
- Group Check-In and Check-Out
- Hotel Information
- Foreign Currency Exchange
- Payment Processing
- Room Inventory Management
- Emergency Procedures
- Clerical Duties
- Telephone Communication
- Guest Assistance
- Oral Communication
- Written Communication
- Organization
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
Keywords
- Front Desk
- Hotel
- Hospitality
- Guest Registration
- Room Assignments
- Reservations
- Group Arrivals
- Group Departures
- Complaint Resolution
- Foreign Currency Exchange
- Payment Processing
- Room Inventory
- Hotel Facilities
- Guest Services
- Emergency Procedures
- Clerical Duties
- Telephone Calls
- Wake-Up Calls
- Special Needs Assistance
- Client Focus
- Oral Communication
- Written Communication
- Organization
- Reliability
- Teamwork