front desk agent
- Kamloops, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Work conditions and physical capabilities
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
Languages
English
Education
- Secondary (high) school graduation certificate
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Dependability
- Judgement
- Organized
- Team player
- Resourcefulness
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Participates in a government or community program or initiative that supports persons with disabilities
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Participates in a government or community program or initiative that supports youth employment
- Participates in a government or community program or initiative that supports Veterans
- Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
- Participates in a government or community program or initiative that supports Indigenous people
- Participates in a government or community program or initiative that supports mature workers
- Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
- Participates in a government or community program or initiative that supports members of visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
More about this job
Responsibilities
Register arriving guests, assign rooms, manage reservations and group arrivals and departures, and process guest departures and payments. Respond to complaints and inquiries, provide information about hotel services and local attractions, follow safety procedures, and assist guests with special needs.
Requirements
A secondary school graduation certificate is listed, and previous experience is an asset. The role requires English and emphasizes attention to detail, dependability, judgment, organization, teamwork, and resourcefulness.
Skills
- Guest Registration
- Room Assignment
- Complaint Resolution
- Reservation Management
- Group Check-In and Check-Out
- Payment Processing
- Telephone Handling
- Guest Services
- Local Information
- Emergency Procedures
- Attention to Detail
- Dependability
- Judgment
- Organization
- Teamwork
- Resourcefulness
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
Keywords
- Front Desk
- Hotel
- Hospitality
- Guest Registration
- Room Assignments
- Reservations
- Group Arrivals
- Group Departures
- Complaint Resolution
- Guest Check-Out
- Payment Processing
- Hotel Facilities
- Local Attractions
- Telephone Calls
- Wake-Up Calls
- Special Needs Assistance
- Emergency Procedures
- Safety Procedures
- Inventory of Vacancies
- On-Site Work