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Added 36 mins ago
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Phoenix Drug & Alcohol Recovery and Education Society

C206 - Program Assistant - (Full Time Temporary)

Chilliwack, BC, Canada

Compensation: (Grid 21) $29.76 - $31.64 · Full-time

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Job details

Pay: Compensation: (Grid 21) $29.76 - $31.64
Job type: Full-time
Apply by: Nov 15, 2026
Experience: 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
Positions available: 1
Posting language: English
Posted: Oct 16, 2026

Original job description

Title: Program Assistant - (Full Time Temporary)

Number of Positions: 1

Competition Number: C206

Location: Phoenix Pathways

Position Status: Full Time Temporary

End date: Return of the incumbent

Shift Timings & Days: (Monday - Friday) 04:00 pm - 12:00 pm

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

Provides feedback and input regarding clients’ needs, performance, and progress
In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
Administers medication to clients and provides medication reminders, in accordance with established policy
Participates in and oversees various client-focused social and recreational activities
Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
Accompanies clients on outings such as appointments, shopping, and leisure activities
Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
Receives client feedback, and inquiries and complaints, and responds as required
Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
Support a safe, well maintained and healthy building environment
Complete regular rounds of facility as scheduled throughout shifts
Provides direction to volunteers as required
Performs other related duties as assigned

Qualifications:

Grade 12
Certificate in Community Social Service.
1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
Satisfactory completion of a criminal records check with vulnerable sector screening is required
Satisfactory completion of Tuberculosis Screening form is required
Satisfactory completion of Employee Immunization Record form is required
Satisfactory completion of Nonviolent crisis intervention (NVCI)
First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

Knowledge of Windows, Microsoft Word, Excel, and database management systems
Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
High level of integrity and dependability with a strong sense of urgency and results-orientation
Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
Strong interpersonal skills and ability to communicate effectively in writing and verbally
Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

Demonstrates initiative, flexibility, adaptability and resourcefulness
Actively seeks and incorporates feedback to inform continuous self-improvement
Sets goals, creates and implements action plans, monitors progress, and evaluates results
Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

High degree of relevant and current job knowledge and skill
Consistently produces accurate, thorough, high-quality work in a timely manner
Builds and promotes a culture of health and safety in the workplace
Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

Models independent thinking and creativity
Demonstrates effective problem-solving skills
Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

Expresses themselves clearly and professionally both verbally and in writing
Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
Has a manner, style and presence that makes a positive impression
Listens to and considers others’ views

Personal Leadership

Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
Fosters enthusiasm, energy and commitment
Takes responsibility for personal actions, performance and health
Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

Effectively works with their colleagues to ensure organizational success
Champions positive working relationships with staff and external stakeholders
Supports an environment of openness, and champions teamwork and communication across programs
Leverages the expertise and experience of others for organizational success

People Leadership

Takes responsibility for the success of the organization
Inspires, motivates and influences others in the organization
Acts as an ambassador of the organization, promoting the values and mission
Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity

People Management

Displays interest, concern and respect for their staff and their staff’s development
Establishes clear roles, responsibilities, priorities and performance targets for staff
Motivates, develops and retains a talented, high-performing team
Gives recognition and acknowledgement to staff for their achievements

Task Leadership

Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit
Makes clear, consistent, transparent and timely decisions
Displays effectiveness, assertiveness and persistence in the pursuit of program goals
Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
Delegates appropriately to fully utilize their staff to accomplish program goals
Creates a sense of accountability for results
Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be accepted until October 22th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Support clients with daily living, life skills, medication, social and recreational activities, community resources, and appointments in accordance with established care plans. Maintain a safe and healthy facility, complete housekeeping and documentation, conduct scheduled rounds, and communicate relevant information during shift handovers.

Requirements

Requires Grade 12, a Certificate in Community Social Service, and one year of experience working with marginalized populations or equivalent. Applicants must also complete the required criminal record and health screenings and hold Nonviolent Crisis Intervention, First Aid 1, and current CPR certifications.

Skills

Client Support
Life Skills Assistance
Medication Administration
Activities Of Daily Living
Crisis Intervention
First Aid
CPR
Microsoft Word
Microsoft Excel
Database Management
Recordkeeping
Communication
Problem-Solving
Sound Judgment
Housekeeping
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Community Social Services
Marginalized Populations
Substance Use Services
Mental Health
Corrections
Client Care Plans
Life Skills
Medication Administration
Activities Of Daily Living
Personal Hygiene
Meal Planning
Community Resources
Social And Recreational Activities
Progress Reports
Daily Logs
Housekeeping
Shift Handover
Facility Safety
Microsoft Windows
Microsoft Word
Microsoft Excel
Database Management Systems
Office Equipment
Building Security Monitoring System
Nonviolent Crisis Intervention
First Aid 1
CPR
Vulnerable Sector Screening
Tuberculosis Screening
Employee Immunization

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