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Added 1 hour ago
Patient Care Coordinator
Avant Respiratory
Lethbridge, AB
Full-time
Patient Care Coordinator – Lethbridge, AlbertaAvant Respiratory provides clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders, helping patients…
Added 3 hours ago
Patient Care Coordinator
Avant Respiratory
Lethbridge, AB
$23 CAD / hour
Full-time
Patient Care Coordinator – Lethbridge, Alberta
Patient Care Coordinator
Avant Respiratory
Fredericton, NB
Full-time
Patient Care Coordinator – Fredericton, New BrunswickAvant Respiratory provides clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders, helping…
Patient Care Coordinator
Avant Respiratory
Fredericton, NB
$20 to $25 CAD / hour
Full-time
Patient Care Coordinator – Fredericton, New Brunswick
Patient Services Coordinator
THOMAS HANNAM MEDICINE PROFESSIONAL CORPORATION
Toronto, ON
Up to $40,000 CAD / year
Contract
Reporting to the Manager, Patient Services, the Patient Services Coordinator provides excellent customer service to Hannam Fertility Centre (HFC) patients and a high level of efficiency and…
Added 1 day ago
Bilingual Customer Experience Coordinator (EN/FR)
Phoenix (YC W21)
Toronto, ON
$45,000 to $55,000 CAD / year
Full-time
As a Bilingual Customer Experience Coordinator, you will support patients in their journey with Phoenix. You will answer questions to help them use and understand our platform and treatment…
Added 1 day ago
Bilingual Customer Experience Coordinator (EN/FR) - Remote
Phoenix (YC W21)
Remote, Canada
$45,000 to $55,000 CAD / year
Full-time · Remote
As a Bilingual Customer Experience Coordinator (Remote), you will support patients in their journey with Phoenix. You will answer questions to help them use and understand our platform and…
Added 1 day ago
Bilingual Customer Experience Coordinator (EN/FR)
Phoenix
Toronto, ON
$45,000 to $55,000 CAD / year
Full-time
As a Bilingual Customer Experience Coordinator, you will support patients in their journey with Phoenix. You will answer questions to help them use and understand our platform and treatment…
Added 1 day ago
Bilingual Customer Experience Coordinator (EN/FR) - Remote
Phoenix
Remote, Canada
$45,000 to $55,000 CAD / year
Full-time · Remote
As a Bilingual Customer Experience Coordinator (Remote), you will support patients in their journey with Phoenix. You will answer questions to help them use and understand our platform and…
Intake Coordinator, Patient Care Quality Office
Vancouver Coastal Health
Vancouver, BC
$35.37 to $50.85 CAD / hour
Temporary
Come work as an Intake Coordinator, Patient Care Quality Office with Vancouver Coastal Health (VCH)!
Customer Experience Coordinator (Locum) - Etobicoke, Ontario
Veterinary Emergency Group (VEG)
Toronto, ON
As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation - so, you are passionate about perfecting the experience…
Customer Experience Coordinator
Veterinary Emergency Group (VEG)
Whitby, ON
As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation - so, you are passionate about perfecting the experience…
Coordinator, Patient Care (RN) - Acute & Ambulatory Care
Vancouver Coastal Health
Sechelt, British Columbia
$49.2 to $63.47 CAD / hour
Temporary
Come work as a Coordinator, Patient Care (Acute & Ambulatory Care) with Vancouver Coastal Health (VCH)! Staff Housing may also be available. Apply today to speak to a Talent Acquisition…
Coordinator, Patient Care (RN) - Acute & Ambulatory Care
Vancouver Coastal Health
Sechelt, British Columbia
$49.2 to $63.47 CAD / hour
Part-time
Come work as a Coordinator, Patient Care (Acute & Ambulatory Care) with Vancouver Coastal Health (VCH)! Relocation Reimbursment and Temporary Staff Housing may also be available. Apply…
Clinical Coordinator, Patient and Family Counselling Services S2 More than 8 to 16 FTE
Provincial Health Services Authority
Vancouver, BC
Full-time
Job Title:CLINICAL COORDINATOR, PATIENT AND FAMILY COUNSELLING SERVICES S2 MORE THAN 8 TO 16 FTERequisition #:202035Job Location:Canada-British Columbia-VancouverDepartment:DT- General…
Added 1 day ago
New Patient Coordinator - STO Orthodontists
Corus Orthodontists
Toronto, ON · Scarborough, ON
$20 to $24 CAD / hour
Full-time
The New Patient Coordinator is an extended representation of our doctors and practice. It is a key member of the administrative team, accountable for creating positive patient experiences,…
Dental Patient Care Coordinator
True North DPO
Burlington, ON
We’re always excited to connect with passionate, patient-centered professionals who want to make a meaningful impact. If this opportunity aligns with your experience and goals, we encourage…
Patient Care Coordinator - Langford (Victoria), BC
Avant Respiratory
Langford, BC
Full-time
Patient Care Coordinator – Langford (Victoria), British Columbia
Patient Care Coordinator - Langford (Victoria), BC
Avant Respiratory
Langford, BC
$20 to $23 CAD / hour
Full-time
Patient Care Coordinator – Langford (Victoria), British Columbia
Patient Care Coordinator - Langford (Victoria), BC
Avant Respiratory
Langford, British Columbia
$20 to $23 CAD / hour
Full-time
Patient Care Coordinator – Langford (Victoria), British Columbia
Patient Care Coordinator (Full Time)
City Orthodontics & Pediatric Dentistry
Edmonton, AB
Full-time
If you are looking for a long-term position as a Patient Care Coordinator in the dental field in progressive, state of the art offices, please read below. We are looking for a Full-Time…
Coordinator, Patient Care (RN) - Acute & Ambulatory Care
Vancouver Coastal Health
Sechelt, BC
$49.2 to $63.47 CAD / hour
Temporary
Come work as a Coordinator, Patient Care (Acute & Ambulatory Care) with Vancouver Coastal Health (VCH) on the General Surgery team at Sechelt Hospital! Apply now to join the team!
Patient Care Coordinator
The Warrington Group Inc.
Sackville, NB
Full-time
…takes pride in providing thoughtful, attentive service. As the Patient Care Coordinator, you will be an important part of the patient experience, welcoming patients, coordinating…
Patient Care Coordinator
YegVet Inc
Edmonton, AB
Minimum of 2 years client care experience either within or outside of the veterinary profession
Patient Care Coordinator - Georgian Dental Orillia
Dentalook
Orillia, ON
We’re looking for an experienced Dental Patient Care Coordinator who is organized, patient-focused, and enjoys creating a welcoming experience.

Phoenix (YC W21)

Bilingual Customer Experience Coordinator (EN/FR) - Remote

Remote, Canada

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Workplace: Remote

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The coordinator will support patients by answering inquiries via email, chat, and phone while assisting with onboarding, product education, and troubleshooting. They will also triage medical questions to the healthcare team and provide feedback to the organization to improve the patient experience.

Requirements

Candidates must possess excellent written and verbal communication skills in both English and French. They should be adaptable, organized, and capable of working autonomously in a fast-paced, regulated telehealth environment.

Experience

0 to 2 years

Working hours

40 hours per week

Skills

Bilingual
French
English
Customer experience
Communication
Problem solving
Telehealth
Account management
Troubleshooting
Patient onboarding
De-escalation
Organizational skills
Attention to detail
CRM
Gladly

Benefits

Healthcare coverage
Remote-first holiday season
Holistic wellbeing support
Competitive pay

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Telehealth
Customer Experience
Bilingual
Patient Support
CRM
Gladly
Troubleshooting
Account Management
Healthcare
Remote Work
Onboarding
Communication
De-escalation
Problem Solving
Pharmacy
Billing
Patient Care
Asynchronous Care

Original job description

About Phoenix Founded in 2019, Phoenix is building the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are. Our platform breaks down barriers to care, empowering patients to take control of their health with personalized treatment options and the guidance of licensed providers. If you thrive where big ideas turn into real impact, you'll fit right in here. We're a team of creative problem-solvers who move deliberately and collaborate in person, because we think the best work happens that way. At Phoenix, you'll find autonomy over your work, people who care about each other's success, and a mission that's making healthcare better for Canadians. About the Role As a Bilingual Customer Experience Coordinator (Remote), you will support patients in their journey with Phoenix. You will answer questions to help them use and understand our platform and treatment offerings, and help them navigate their accounts, orders, and treatment plans. When necessary, you will also help triage patients to their healthcare team for any medical questions or assistance with their treatment plans. We’re looking for a team player that prides themselves on providing the very best in class customer experience. If you’re adaptable, enjoy working in a fast-paced environment, and have a passion for helping others in a complex, regulated telehealth space, this is the role for you! What You'll Do to Support the Company Mission: Respond to patients' inquiries via email, chat and phone Communicate clearly and effectively with patients in both French and English, through email and phone calls Assist with patient onboarding, product education, and general troubleshooting across our platform Troubleshoot issues with account management, shipments, and billing Be the eyes and ears of the patient, alerting the development and pharmacy teams of any technical issues that could potentially impact the patient experience Provide best-in-class customer service to our patients; your interactions with patients will be the basis of feedback that is delivered back to the rest of the organization to continuously build on the patient experience Find creative, fun, and professional ways to deliver the best possible support for our patients What Will Help You to Succeed in the Role: Excellent written and verbal communication skills in both English and French Availability to work some remote weekend hours if required Desire to help patients solve complex problems Ability to think quickly, work autonomously, and de-escalate patients Strong organizational skills and careful attention to detail Willingness to participate in ongoing learning Experience working in fast-paced environments with quick and effective problem solving Ability to maintain a calm, professional demeanour if patients get escalated You are passionate about improving the Canadian healthcare experience and have a personal connection to the space Nice to haves: Flexibility to work occasionally on weekends (remotely, with lieu time provided) Experience with Gladly or another CRM tool Experience in telehealth Experience in customer service Why Work at Phoenix? A Rewarding Mission: Through our asynchronous care model, Phoenix is reimagining patient-centric care for Canadians across the country by making diagnoses and treatment delivery faster, more accessible, and completely discreet. Impact & Autonomy: You’ll work directly with passionate, experienced leaders who’ve seen the ups and downs of building a business and genuinely care about your growth. You won’t just execute - you’ll help shape the future of Phoenix and Raven. Collaborative On-Site Culture: Our Operations, Product, Engineering, and Marketing teams work together on-site from our downtown Toronto HQ. We thrive on quick feedback loops, spontaneous brainstorms, and actually knowing the people we work with. Bonus points if you're into the occasional foosball tournament or have strong opinions about the best lunch spot nearby. Clinical Excellence: All Phoenix & Raven telehealth clinicians work remotely, providing the highest quality care for even the most sensitive of health topics. Medications are delivered directly (and discreetly) to patients via our pharmacy warehouses, where our diligent Pharmacy team packages each treatment with care. Competitive Pay, Real Benefits: Our compensation bands are backed by real market data, so offers are competitive and fair. Our benefits package includes standard healthcare coverage, a remote-first holiday season, and holistic wellbeing support for when life just happens. Phoenix is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Phoenix will provide accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require. Phoenix uses artificial intelligence (AI) to help review applications and screen resumes during the early stages of our hiring process. These tools assist our recruitment team, and all final hiring decisions are made by real people - not by automated systems. Phoenix will only contact applicants using a @phoenix.ca email address or a verified LinkedIn account. We encourage applicants to be vigilant in responding to inquiries from unverified sources.

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