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Added 23 hours ago
Medical Assistant/Medical Office Administrator
LMC Healthcare
Ottawa, ON
Full-time
LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and…
Added 1 day ago
Pharmacy Data Specialist
MediSystem Pharmacy
Ottawa, ON
Full-time
As a Pharmacy Data Technician, you will use your Pharmacy Assistant expertise within the pharmacy industry to specialize in the inputting of prescriptions into MediSystem Pharmacy's…
Added 2 days ago
Clinical Pharmacy Specialist - Jim Pattison Outpatient Care & Surgery Centre
Fraser Health
Surrey, BC
Full-time
Make an Impact as a Clinical Pharmacy Specialist
Added 2 days ago
Clinical Pharmacy Specialist - Jim Pattison Outpatient Care & Surgery Centre
Fraser Health Authority
Surrey, BC
$60.98 to $76.21 CAD / hour
Full-time
Make an Impact as a Clinical Pharmacy Specialist
Added 2 days ago
SR Duck creek Functional consultant
Cognizant
Halifax, NS
Full-time
Functional Specialist ISG with ten to eleven years of experience will drive end to end solutioning across Duck Creek Rating Duck Creek Insights Duck Creek Core and Duck Creek BA for complex…
Added 3 days ago
Regulatory Affairs Specialist
Elanco
Mississauga, ON · CA - Mississauga
Full-time
As a Regulatory Affairs Specialist, you will be a key member of Elanco’s Canadian Regulatory Affairs team, supporting the registration and lifecycle management of products across a diverse…
Added 2 days ago
Ecommerce Manager
Shiseido
Markham, ON
$85,000 to $95,000 CAD / year
Full-time
Direct Reports: Ecommerce Specialist, Online Merchandising Specialist
Added 4 days ago
Clinical Pharmacy Specialist - Vancouver General Hospital
Fraser Health
Vancouver, BC
Full-time
We have the perfect Full Time opportunity for a Clinical Pharmacy Specialist to join our team at Vancouver General Hospital located in Vancouver, BC.
Added 3 days ago
Bilingual Customer Experience Coordinator (EN/FR)
Phoenix (YC W21)
Toronto, ON
$45,000 to $55,000 CAD / year
Full-time
Founded in 2019, Phoenix is building the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are. Our platform breaks down…
Added 3 days ago
Bilingual Customer Experience Coordinator (EN/FR) - Remote
Phoenix (YC W21)
Remote, Canada
$45,000 to $55,000 CAD / year
Full-time · Remote
Founded in 2019, Phoenix is building the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are. Our platform breaks down…
Added 4 days ago
Procurement Specialist
ARxIUM INC
Winnipeg, MB
$65,000 to $70,000 CAD / year
Full-time
The Procurement Specialist is responsible for procurement, inventory management, material planning, supplier negotiations, coordination, and ERP data management to ensure the timely…
Added 4 days ago
Bilingual Customer Experience Coordinator (EN/FR)
Phoenix
Toronto, ON
$45,000 to $55,000 CAD / year
Full-time
Founded in 2019, Phoenix is building the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are. Our platform breaks down…
Added 4 days ago
Bilingual Customer Experience Coordinator (EN/FR) - Remote
Phoenix
Remote, Canada
$45,000 to $55,000 CAD / year
Full-time · Remote
Founded in 2019, Phoenix is building the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are. Our platform breaks down…
Added 4 days ago
Specialist, Compliance
API
Edmonton, AB
Full-time
We are seeking a detail-oriented Specialist, Compliance to support pharmaceutical manufacturing operations at API. This role is responsible for supporting and maintaining GMP compliance…
Added 4 days ago
QPIC Supervisor
Kohl & Frisch Limited
Toronto, ON
Full-time
Act as backup to QCS (Quality Control Specialist) role as required
Added 4 days ago
Clinical Pharmacy Specialist - Vancouver General Hospital
Fraser Health Authority
Vancouver, BC
$60.98 to $76.21 CAD / hour
Full-time
We have the perfect Full Time opportunity for a Clinical Pharmacy Specialist to join our team at Vancouver General Hospital located in Vancouver, BC.
Added 4 days ago
Spécialiste du remboursement - Accès patients, réclamations et aide financière / Reimbursement Specialist (Saint-Hubert, QC)
Sentrex Health Solutions
Montreal, QC
Full-time
Added 5 days ago
IMPLEMENTATION SPECIALIST (CONTRACT) - HYBRID
Green Shield Canada
Toronto, ON
health care services such as mental health, pharmacy, telemedicine, and chronic
Added 6 days ago
Performance Marketing Specialist
Phoenix
Toronto, ON
$75,000 to $90,000 CAD / year
Full-time
We’re looking for a curious, data-driven Performance Marketing Specialist to support the execution and optimization of paid media campaigns that drive customer acquisition and measurable…
Added 5 days ago
Manufacturing Specialist
Price Industries Limited
Winnipeg, MB
The Manufacturing Specialist is responsible for interpreting and translating design engineering specifications into accurate bills of material (BOMs) and production routings within the…
Added 5 days ago
Application Support Specialist
Altis
Montreal, QC · Greater Montreal Metropolitan Area
$75 to $95 CAD / hour
Contract
Join a collaborative digital experience team supporting high-traffic web and mobile applications within the retail pharmacy sector. As an L2 Application Support Consultant, you’ll play
Added 6 days ago
Medical Assistant/Medical Office Administrator
LMC Healthcare
Oakville, ON
Full-time
LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and…
Added 6 days ago
Pharmacy Data Specialist
MediSystem Pharmacy
Ottawa, ON
Full-time
As a Pharmacy Data Technician, you will use your Pharmacy Assistant expertise within the pharmacy industry to specialize in the inputting of prescriptions into MediSystem Pharmacy's…
Added 6 days ago
Product Integrity Specialist | Natural Health + Wellness | 4 days in office (North York) | $60-70k + benefits
White Bay
Toronto, ON · North York, ON
$60,000 to $70,000 CAD / year
Full-time
Based in North York, the Product Integrity Specialist will support the development and ongoing integrity of licensed Natural Health Products. Working closely with the Director of Product…
Added 12 days ago
Senior Environmental Health and Safety Officer
Mount Royal University
Calgary, AB
Part-time
Serve as redundant backup support for the Lab Safety and BioSafety Specialist.

Phoenix

Bilingual Customer Experience Coordinator (EN/FR)

Toronto, ON, Canada

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 17, 2026

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Original job description

About Phoenix

Founded in 2019, Phoenix is building the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are. Our platform breaks down barriers to care, empowering patients to take control of their health with personalized treatment options and the guidance of licensed providers.

If you thrive where big ideas turn into real impact, you'll fit right in here. We're a team of creative problem-solvers who move deliberately and collaborate in person, because we think the best work happens that way. At Phoenix, you'll find autonomy over your work, people who care about each other's success, and a mission that's making healthcare better for Canadians.

About the Role

As a Bilingual Customer Experience Coordinator, you will support patients in their journey with Phoenix. You will answer questions to help them use and understand our platform and treatment offerings, and help them navigate their accounts, orders, and treatment plans. When necessary, you will also help triage patients to their healthcare team for any medical questions or assistance with their treatment plans.

We’re looking for a team player that prides themselves on providing the very best in class customer experience. If you’re adaptable, enjoy working in a fast-paced environment, and have a passion for helping others in a complex, regulated telehealth space, this is the role for you!

What You'll Do to Support the Company Mission:

Respond to patients' inquiries via email, chat and phone
Communicate clearly and effectively with patients in both French and English, through email and phone calls
Assist with patient onboarding, product education, and general troubleshooting across our platform
Troubleshoot issues with account management, shipments, and billing
Be the eyes and ears of the patient, alerting the development and pharmacy teams of any technical issues that could potentially impact the patient experience
Provide best-in-class customer service to our patients; your interactions with patients will be the basis of feedback that is delivered back to the rest of the organization to continuously build on the patient experience
Find creative, fun, and professional ways to deliver the best possible support for our patients

What Will Help You to Succeed in the Role:

Excellent written and verbal communication skills in both English and French
Ability to work in office in downtown Toronto 5 days a week
Availability to work some remote weekend hours if required
Desire to help patients solve complex problems
Ability to think quickly, work autonomously, and de-escalate patients
Strong organizational skills and careful attention to detail
Willingness to participate in ongoing learning
Experience working in fast-paced environments with quick and effective problem solving
Ability to maintain a calm, professional demeanour if patients get escalated
You are passionate about improving the Canadian healthcare experience and have a personal connection to the space
Nice to haves:
- Flexibility to work occasionally on weekends (remotely, with lieu time provided)
- Experience with Gladly or another CRM tool
- Experience in telehealth
- Experience in customer service

Why Work at Phoenix?

A Rewarding Mission: Through our asynchronous care model, Phoenix is reimagining patient-centric care for Canadians across the country by making diagnoses and treatment delivery faster, more accessible, and completely discreet.
Impact & Autonomy: You’ll work directly with passionate, experienced leaders who’ve seen the ups and downs of building a business and genuinely care about your growth. You won’t just execute - you’ll help shape the future of Phoenix and Raven.
Collaborative On-Site Culture: Our Operations, Product, Engineering, and Marketing teams work together on-site from our downtown Toronto HQ. We thrive on quick feedback loops, spontaneous brainstorms, and actually knowing the people we work with. Bonus points if you're into the occasional foosball tournament or have strong opinions about the best lunch spot nearby.
Clinical Excellence: All Phoenix & Raven telehealth clinicians work remotely, providing the highest quality care for even the most sensitive of health topics. Medications are delivered directly (and discreetly) to patients via our pharmacy warehouses, where our diligent Pharmacy team packages each treatment with care.
Competitive Pay, Real Benefits: Our compensation bands are backed by real market data, so offers are competitive and fair. Our benefits package includes standard healthcare coverage, a remote-first holiday season, and holistic wellbeing support for when life just happens.

Phoenix is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Phoenix will provide accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Phoenix uses artificial intelligence (AI) to help review applications and screen resumes during the early stages of our hiring process. These tools assist our recruitment team, and all final hiring decisions are made by real people - not by automated systems.

Phoenix will only contact applicants using a @phoenix.ca email address or a verified LinkedIn account. We encourage applicants to be vigilant in responding to inquiries from unverified sources.

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More about this job

Responsibilities

The coordinator will support patients by responding to inquiries via email, chat, and phone while assisting with onboarding, product education, and troubleshooting. They will also triage medical questions to the healthcare team and provide feedback to the organization to improve the patient experience.

Requirements

Candidates must possess excellent written and verbal communication skills in both English and French and be able to work on-site in downtown Toronto five days a week. Experience in fast-paced environments and a passion for the telehealth space are highly valued.

Skills

Bilingual
Customer experience
Communication
Troubleshooting
Account management
Patient onboarding
Problem solving
Telehealth
CRM
Attention to detail
De-escalation
Organizational skills

Benefits

Healthcare coverage
Remote-first holiday season
Holistic wellbeing support

Visa sponsorship

Not detected in the job text

Keywords

Telehealth
Customer Experience
Bilingual
Patient Support
CRM
Gladly
Troubleshooting
Account Management
Healthcare
Operations
On-site
Communication
Problem Solving
De-escalation
Patient Onboarding

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