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Added 2 hours ago
Pharmacy Data Specialist
MediSystem Pharmacy
Mississauga, ON
Full-time
As a Pharmacy Data Specialist, you will use your Pharmacy Assistant expertise within the pharmacy industry to specialize in the inputting of prescriptions into MediSystem Pharmacy's…
Added 2 hours ago
Hub Patient Services Specialist
McKesson
Mississauga, ON · Montreal, QC
Full-time
We are seeking a Hub Patient Services Specialist to join our Patient Support Program (PSP) team. In this role, you will provide administrative, reimbursement, and customer support services…
Added 4 hours ago
Analyst, Compensation and Organizational Design, Human Resources
Sanya’k̓ula
Vancouver, BC
Full-time
…compensation, research and benchmarking, compiling and synthesizing data, costings and analysis, reporting, project planning and monitoring, and job evaluation; and functions as the C&C…
Added 6 hours ago
Knowledge Mobilization and Community Engagement Specialist
Jobbe
Sydney Indian Reserve No. 28A, NS · Sydney, NS
$68,000 to $78,000 CAD / year
Full-time
Cape Breton University (CBU) is accepting applications for a Knowledge Mobilization and Community Engagement Specialist to join a transformative, multi-year research initiative titled…
Added 11 hours ago
Hematology Therapeutic Area Specialist and Cell Therapy Site Lead Ontario (West) and Winnipeg (MB)
Bristol Myers Squibb EU Policy
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Join Bristol Myers Squibb as a Therapeutic Area Specialist (TAS) and Site Lead in a dynamic and impactful role! You'll be at the forefront of launching groundbreaking cell therapies at…
Added 16 hours ago
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 21 hours ago
QA & Compliance Specialist - Clinical Systems
RAN BioLinks
Toronto, ON · Greater Toronto Area, Canada
Full-time
Apply a risk-based, GAMP 5 / CSA approach - assess and categorize functionality by patient-safety and data-integrity risk, validate what genuinely matters, and automate the routine so rigor…
Added 22 hours ago
Associate Application Specialist
Tecsys Inc.
Remote, Canada
Full-time · Remote
…solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains…
Added 1 day ago
Spécialiste des programmes de soutien aux patients/ Patient Program Specialist
Merck Canada
Kirkland, QC
Full-time
Budget Analysis, Budget Development, Customer Support, Data Analysis, Interpersonal Relationships, Multitasking, New Program Development, Office Applications, Patient Assistance, Patient…
Added 1 day ago
Hospital Inventory Application Specialist
Tecsys Inc.
Remote, Canada
Full-time · Remote
As an Implementation and Business process-focused Application Specialist in our Professional Services department, you’ll drive the data collection and configuration of the Tecsys solution…
Added 1 day ago
Spécialiste des programmes de soutien aux patients/ Patient Program Specialist
Merck
Kirkland, QC
Full-time
Budget Analysis, Budget Development, Customer Support, Data Analysis, Interpersonal Relationships, Multitasking, New Program Development, Office Applications, Patient Assistance, Patient…
Added 1 day ago
Specialist, Virtual Card Services
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
…termination of policies for financial assistance programs, data management and acts as a coordinator for various projects. You will work closely with the program management team to deliver…
Added 1 day ago
Inventory Associate
Retail Services WIS Corporation
Abbotsford, BC
Part-time
Opportunity to become a paid driver or pharmacy counter– certification may be required
Added 1 day ago
Specialist, Global Sourcing
RONA
Boucherville, QC
Full-time
Develop reports and extract data (mainly with Excel and Access);
Added 1 day ago
Spécialiste des programmes de soutien aux patients/ Patient Program Specialist
MSD
Kirkland, QC
Full-time
Budget Analysis, Budget Development, Customer Support, Data Analysis, Interpersonal Relationships, Multitasking, New Program Development, Office Applications, Patient Assistance, Patient…
Added 1 day ago
Diabetes Educator
Eskasoni Health Centre
Eskasoni, NS
Full-time
Support clients in accessing community resources, specialist services, and Non-Insured Health Benefits (NIHB) when appropriate.
Added 1 day ago
Research Assistant II, Dept of Medicine Research
St. Michael's Hospital
Toronto, ON
Full-time
…but not limited to collecting, recording and processing of data, following research protocols, screening and consenting study participants, labeling and shipping samples and study related…
Added 1 day ago
Cleaning Validation Coordinator - 12 month contract
Teva Pharmaceuticals
Whitchurch-Stouffville, ON
Full-time
We are seeking a detail-oriented and motivated Cleaning Validation Specialist to join our team. In this role, you will support and execute cleaning validation activities to ensure…
Added 1 day ago
Specialist Pharmacist - Polypharmacy
NHS Ayrshire & Arran
MB · Margaret, MB
Part-time
NHS Fife is seeking two experienced and enthusiastic pharmacists to join the Pharmacy and Medicines Service as Specialist Pharmacists – Polypharmacy, each on a 24-month fixed-term basis.
Added 1 day ago
Specialist Pharmacist - Polypharmacy
NHS Scotland
MB · Margaret, MB
Contract
NHS Fife is seeking two experienced and enthusiastic pharmacists to join the Pharmacy and Medicines Service as Specialist Pharmacists – Polypharmacy, each on a 24-month fixed-term basis.
Added 2 days ago
Manufacturing Engineering Specialist - GRD
Price Industries Limited
Winnipeg, MB
Manulife Virtual Pharmacy - Access pharmacy services anytime, anywhere through the Manulife app, with eligible prescriptions delivered directly to your home.
Added 2 days ago
Knowledge Mobilization and Community Engagement Specialist
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
$68,000 to $78,000 CAD / year
Cape Breton University (CBU) is accepting applications for a Knowledge Mobilization and Community Engagement Specialist to join a transformative, multi-year research initiative titled…
Added 3 days ago
Medical Assistant/Medical Office Administrator
LMC Healthcare
Ottawa, ON
Full-time
LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and…
Added 4 days ago
Pharmacy Data Specialist
MediSystem Pharmacy
Ottawa, ON
Full-time
As a Pharmacy Data Technician, you will use your Pharmacy Assistant expertise within the pharmacy industry to specialize in the inputting of prescriptions into MediSystem Pharmacy's…
Added 5 days ago
Clinical Pharmacy Specialist - Jim Pattison Outpatient Care & Surgery Centre
Fraser Health
Surrey, BC
Full-time
Make an Impact as a Clinical Pharmacy Specialist

Phoenix

Bilingual Customer Experience Coordinator (EN/FR) - Remote

Remote, Canada

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 17, 2026

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Original job description

About Phoenix

Founded in 2019, Phoenix is building the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are. Our platform breaks down barriers to care, empowering patients to take control of their health with personalized treatment options and the guidance of licensed providers.

If you thrive where big ideas turn into real impact, you'll fit right in here. We're a team of creative problem-solvers who move deliberately and collaborate in person, because we think the best work happens that way. At Phoenix, you'll find autonomy over your work, people who care about each other's success, and a mission that's making healthcare better for Canadians.

About the Role

As a Bilingual Customer Experience Coordinator (Remote), you will support patients in their journey with Phoenix. You will answer questions to help them use and understand our platform and treatment offerings, and help them navigate their accounts, orders, and treatment plans. When necessary, you will also help triage patients to their healthcare team for any medical questions or assistance with their treatment plans.

We’re looking for a team player that prides themselves on providing the very best in class customer experience. If you’re adaptable, enjoy working in a fast-paced environment, and have a passion for helping others in a complex, regulated telehealth space, this is the role for you!

What You'll Do to Support the Company Mission:

Respond to patients' inquiries via email, chat and phone
Communicate clearly and effectively with patients in both French and English, through email and phone calls
Assist with patient onboarding, product education, and general troubleshooting across our platform
Troubleshoot issues with account management, shipments, and billing
Be the eyes and ears of the patient, alerting the development and pharmacy teams of any technical issues that could potentially impact the patient experience
Provide best-in-class customer service to our patients; your interactions with patients will be the basis of feedback that is delivered back to the rest of the organization to continuously build on the patient experience
Find creative, fun, and professional ways to deliver the best possible support for our patients

What Will Help You to Succeed in the Role:

Excellent written and verbal communication skills in both English and French
Availability to work some remote weekend hours if required
Desire to help patients solve complex problems
Ability to think quickly, work autonomously, and de-escalate patients
Strong organizational skills and careful attention to detail
Willingness to participate in ongoing learning
Experience working in fast-paced environments with quick and effective problem solving
Ability to maintain a calm, professional demeanour if patients get escalated
You are passionate about improving the Canadian healthcare experience and have a personal connection to the space
Nice to haves:
- Flexibility to work occasionally on weekends (remotely, with lieu time provided)
- Experience with Gladly or another CRM tool
- Experience in telehealth
- Experience in customer service

Why Work at Phoenix?

A Rewarding Mission: Through our asynchronous care model, Phoenix is reimagining patient-centric care for Canadians across the country by making diagnoses and treatment delivery faster, more accessible, and completely discreet.
Impact & Autonomy: You’ll work directly with passionate, experienced leaders who’ve seen the ups and downs of building a business and genuinely care about your growth. You won’t just execute - you’ll help shape the future of Phoenix and Raven.
Collaborative On-Site Culture: Our Operations, Product, Engineering, and Marketing teams work together on-site from our downtown Toronto HQ. We thrive on quick feedback loops, spontaneous brainstorms, and actually knowing the people we work with. Bonus points if you're into the occasional foosball tournament or have strong opinions about the best lunch spot nearby.
Clinical Excellence: All Phoenix & Raven telehealth clinicians work remotely, providing the highest quality care for even the most sensitive of health topics. Medications are delivered directly (and discreetly) to patients via our pharmacy warehouses, where our diligent Pharmacy team packages each treatment with care.
Competitive Pay, Real Benefits: Our compensation bands are backed by real market data, so offers are competitive and fair. Our benefits package includes standard healthcare coverage, a remote-first holiday season, and holistic wellbeing support for when life just happens.

Phoenix is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Phoenix will provide accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Phoenix uses artificial intelligence (AI) to help review applications and screen resumes during the early stages of our hiring process. These tools assist our recruitment team, and all final hiring decisions are made by real people - not by automated systems.

Phoenix will only contact applicants using a @phoenix.ca email address or a verified LinkedIn account. We encourage applicants to be vigilant in responding to inquiries from unverified sources.

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More about this job

Responsibilities

The coordinator will support patients by responding to inquiries via email, chat, and phone while assisting with onboarding, product education, and troubleshooting. They will also triage medical questions to the healthcare team and provide feedback to the organization to improve the patient experience.

Requirements

Candidates must possess excellent written and verbal communication skills in both English and French and have the ability to work autonomously in a fast-paced environment. Experience in telehealth or customer service is preferred, along with the flexibility to work occasional weekend hours.

Skills

Bilingual
Customer experience
Telehealth
Communication
Problem solving
Troubleshooting
Account management
Patient onboarding
CRM
Gladly
De-escalation
Organizational skills
Attention to detail
Time management

Benefits

Healthcare coverage
Remote-first holiday season
Holistic wellbeing support
Competitive pay

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Telehealth
Customer Experience
Bilingual
Patient Support
CRM
Gladly
Troubleshooting
Account Management
Billing
Patient Onboarding
Healthcare
Remote Work
Communication
Problem Solving
De-escalation
Operations

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