Client service supervisor
- Vancouver, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Computer and technology knowledge
Work conditions and physical capabilities
Health benefits
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Examine and verify the accuracy of work
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Train staff/workers in job duties, safety procedures and company policies
- Conduct performance reviews
- Perform same duties as workers supervised
- Recruit and hire staff
- Co-ordinate, assign and review work
- Requisition materials and supplies
- Customer service clerk
- 11-15 people
Computer and technology knowledge
- MS Office
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large workload
- Tight deadlines
- Work under pressure
- Accurate
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
Health benefits
- Dental plan
- Vision care benefits
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Participates in a government or community program or initiative that supports persons with disabilities
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Participates in a government or community program or initiative that supports youth employment
- Participates in a government or community program or initiative that supports Veterans
- Participates in a government or community program or initiative that supports Indigenous people
- Participates in a government or community program or initiative that supports mature workers
- Participates in a government or community program or initiative that supports members of visible minorities
More about this job
Responsibilities
Coordinate and review the work of customer service clerks, establish schedules and procedures, and verify work accuracy. Train and evaluate staff, recruit and hire employees, resolve work problems, prepare reports, and recommend improvements to productivity and quality.
Requirements
Requires a college, CEGEP, or other non-university certificate or diploma from a one- to two-year program, along with two to less than three years of experience. The role requires English, MS Office knowledge, and strong communication, organization, accuracy, dependability, and teamwork skills.
Skills
- Staff Supervision
- Work Scheduling
- Work Coordination
- Quality Verification
- Report Preparation
- Problem Solving
- Technical Advice
- Productivity Improvement
- Staff Training
- Performance Reviews
- Recruitment and Hiring
- Materials and Supplies Requisition
- Customer Service
- MS Office
- Oral Communication
- Written Communication
Benefits
- Dental Plan
- Vision Care Benefits
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Management & Leadership
Keywords
- Customer Service
- Telecommunications
- Staff Supervision
- Work Scheduling
- Work Procedures
- Work Coordination
- Quality Verification
- Report Preparation
- Problem Solving
- Technical Advice
- Productivity Improvement
- Staff Training
- Safety Procedures
- Company Policies
- Performance Reviews
- Recruitment
- Hiring
- MS Office
- Attention to Detail
- Oral Communication
- Written Communication
- Teamwork