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Added 11 mins ago
DF
Store Manager | City Place
Decisive Farming by TELUS Agriculture
Winnipeg, MB
- Full-time
You will take the lead on bringing the TELUS brand to life in your community through charitable events and outreach within your region
Added 13 mins ago
FG
Senior Glazing Project Manager
Flynn Group of Companies
Winnipeg, MB
- Full-time
Ongoing training through Flynn University and professional development programs
Added 13 mins ago
C
Sr. Infrastructure Engineer - Patching
CIBC
Toronto, ON
- Full-time
…compliance, success rate, failure analysis, drift, and recovery. Lead continuous improvement through root-cause analysis, tuning of automation logic, and standardization of repeatable…
Added 13 mins ago
B
Sr. Application Developer - (Java / AWS / Payment Systems / Leadership)
BMO
Toronto, ON · BMOPLACE
- Full-time
Strong hands-on experience in enterprise software engineering, including senior or lead-level development responsibility
Added 13 mins ago
BT
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- Full-time
Collaborate with the sales team to support business development efforts, including prospecting and lead generation.
Added 13 mins ago
BT
Carrier Sales Coordinator - Winnipeg
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CS
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Mississauga, ON · Canem Mississauga
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Lead all phases of project delivery, including planning, scheduling, procurement, resource coordination, execution, and closeout.
Added 13 mins ago
CS
Project Manager (Electrical) - Canem
Canem Systems Ltd.
Mississauga, ON · Canem Mississauga
- Full-time
Lead all phases of project delivery, including planning, scheduling, procurement, resource coordination, execution, and closeout.
Added 28 mins ago
GM
2027 Winter Co-op Data Engineering Software Developer
General Motors
Markham, ON · Oshawa, ON
- Full-time
…to join our team. In this role, you will contribute to the development of software pipelines that configure the behavior of vehicle data recording systems, including both the Control and…
Added 43 mins ago
Software Development Engineer, Alexa Connections
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Vancouver, BC
…communication? Join our dynamic Alexa Connections team as a Software Development Engineer, and lead futuristic initiatives that will shape the next generation of intelligent, conversational…
Added 43 mins ago
RB
Lead System Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
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BCG Platinion | Senior AI Tech Consultant, Enterprise Solutions
Boston Consulting Group
Toronto, ON
- $160,000 CAD / year
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4+ years of practical experience in IT/ERP consulting, professional software development, or IT project management with a focus on one or more of the following:
Added 57 mins ago
EM
Product Specialist, evertz.io
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- Full-time
Lead and support customer proof-of-concepts, demonstrations, and technical evaluations - turning what customers need into working configurations.
Added 1 hour ago
MC
Senior DevOps Engineer
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Canada
- Full-time
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Added 1 hour ago
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Représentant(e) des ventes et du développement des affaires / Business Development Sales Representative
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Calgary, AB · AB · Vancouver, BC · Halifax, NS · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
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Added 1 hour ago
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Représentant des Ventes B2B - Solutions d'Affaires / B2B & Enterprise Sales Representative - Business Solutions
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Toronto, ON · Montreal, QC
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Added 1 hour ago
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Lead QA Test Engineer
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Collaborate with development and project management teams to identify, document, and drive resolution of software defects across the full release cycle.
Added 1 hour ago
C
Quality Improvement Consultant, Knowledge Institute on Child and Youth Mental Health and Addictions – Temporary Full-Time (1.0) (until January 2028)
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Ottawa, ON
- Full-time
Lead quality improvement project teams within the Knowledge Institute.
Added 1 hour ago
FB
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- From $21 CAD / hour
- Full-time
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
Added 1 hour ago
H
Mechanical Design Engineer - Robotic Hand
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- Full-time
Develop components for humanoid robots (e.g., frames, actuators, joints) using CAD software, applying GD&T standards (ASME Y14.5) to ensure precision and manufacturability.
Added 1 hour ago
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…Compliance & Ethics function. This position requires the ability to lead compliance reviews, influence stakeholders to address program deficiencies, and recommend enhancements to strengthen…
Added 1 hour ago
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Added 2 hours ago
QP
Area Manager, Self-Storage
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- Full-time
…by QuadReal Property Group, a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. With locations across Greater Vancouver,…
Added 2 hours ago
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Senior Project Manager IT - SaaS
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
Identify, plan and manage the development and implementation stages of assigned projects
Added 2 hours ago
CO
Application & Integration Technical Analyst
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Proficient working knowledge in software delivery/change practices: requirements clarification, testing/UAT support, release/change coordination, application lifecycle management,…

Closed listing

PhysioPlus Health Group

PATIENT EXPERIENCE MANAGER

Toronto, ON, Canada

$60,000 to $70,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Closing date: Oct 10, 2026
Experience: Minimum 2 years clinical administrator experience
Posting language: English
Posted: Aug 14, 2026

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Search current openings

Original job description

Archived listing. The details below describe a past opening.

Patient Experience Manager – Toronto, ON

FULL_TIME

2489 Bloor St W, Toronto, ON M6S 1R6, Canada

Published on: August 13, 2026

PhysioPlus Health Group Apply Now

Patient Experience Manager Job in Toronto, ON

PhysioPlus Health Group is hiring for a Patient Experience Manager job in Toronto, ON, and we’re looking for someone with the administrative chops and the ambition to grow into a bigger leadership role. This full-time, salaried position reports directly to our Operations Manager and is structured as a deliberate leadership development track: you’ll start with hands-on training in our day-to-day front and back office operations, then move through an educational program built to prepare you to step into the Patient Experience Manager role.

Rooted in Bloor West Village Since 2001

PhysioPlus Health Group has been treating the Bloor West community since 2001, and our clinic has grown into a multidisciplinary practice that brings together sports medicine physicians, physiotherapists, an orthopaedic surgeon, and specialists in pelvic health, osteopathy, chiropractic, and massage under one roof. That kind of coordinated care has earned us close to 300 five-star Google reviews and a clinic that keeps growing because patients keep coming back. You’ll be joining an established team with real roots in this neighbourhood, not a start-up still figuring things out.

What You’ll Actually Be Doing

Day to day, you’ll supervise our administrative team, lead weekly team meetings, and help onboard and train new front desk staff - all while making sure patients feel taken care of from the moment they walk in. You’ll manage bookings, handle cancellations, and step in when a patient complaint or a scheduling conflict needs a level head. On the back office side, you’ll get exposure to accounts receivable, monthly reporting for our bookkeeper, and inventory management, so you’re learning the full picture of how a clinic runs, not just one corner of it.

This role is designed with a growth path in mind: as you learn the ropes, you’ll get mentorship from our Operations Manager and exposure to both the clinical and business sides of running a practice.

Compensation

$60,000–$70,000 CAD per year

Benefits

Full-time hours, permanent employment
Insurance benefits (dental care, prescription medication, allied healthcare services)
Bonus pay, including monthly bonuses based on front desk metrics
Mentorship and training from experienced professionals
Located on the Bloor subway line (at Jane)
Paid onboarding
Recognition through monthly Standing Ovation Awards
Company-sponsored team events and outings
Staff discount program for clinic services
Paid team lunches and events

If you’re someone who wants to build a career, not just fill a role, we’d love to hear from you - our team has spent over two decades building trust in this community, and we’re looking for someone who wants to help carry that forward. This position gives you a real seat at the table as we keep growing. The full job description and Quick Apply for this Patient Experience Manager opening in Toronto, ON are below. It takes less than 60 seconds - no account required!

Have Questions About This Patient Experience Manager Job Opening in Toronto, ON?

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Education: high school

Qualifications

Minimum 2 years clinical administrator experience
Proven experience as an office manager or in a similar administrative role
Strong attention to detail and accuracy
Effective communication skills, both verbal and written
Ability to multitask and prioritize tasks in a fast-paced clinic environment
Knowledge of payroll processes and experience with payroll software
Excellent organizational and time management skills
Knowledge of QuickBooks or other accounting software is a plus
Familiarity with TELUS portal and MVA billing is a plus

Skills

A desire to contribute to a positive team culture and enjoy coming to work
A collaborative mindset, offering your support, experience, enthusiasm, and creativity to the team
A strong work ethic
A genuine love of helping people, building relationships, and creating a great patient experience

Responsibilities

Front Office:

Supervise administrative team members and ensure everyone follows office protocols and policies
Maintain a positive attitude that promotes teamwork and motivates the team to achieve their goals
Lead weekly administrative team meetings that keep the team engaged, informed, and appreciated
Onboard, train, supervise, and evaluate administrative staff
Reach production goals through effective booking and by engaging the team toward shared targets
Make a positive and lasting impression on patients from arrival to departure
Provide customer service that exceeds expectations
Book appointments, manage potential cancellations, and take payment
Ensure the facility and equipment are well maintained and the office presents a professional image
Handle patient complaints and no-show/late cancellations
Provide administrative support to clinicians
Maintain composure under pressure and during times of change

Back Office

Control accounts receivable
Assist with hiring administrative staff
Prepare monthly reporting for the bookkeeper
Oversee inventory management and ordering
Manage front desk and clinic scheduling to ensure optimal efficiency

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About employer

More about this job

Responsibilities

Supervise the administrative team and manage front-office operations to ensure a high-quality patient experience. Oversee back-office tasks including accounts receivable, monthly reporting, and inventory management.

Requirements

Requires a high school diploma and at least 2 years of clinical administrator or office management experience. Proficiency in payroll processes and accounting software like QuickBooks is preferred.

Skills

Office Management
Team Supervision
Patient Experience
Scheduling
Accounts Receivable
Inventory Management
Customer Service
Staff Training
Conflict Resolution
Time Management
Multitasking
Communication Skills

Benefits

Insurance benefits
Dental care
Prescription medication
Allied healthcare services
Bonus pay
Monthly bonuses
Mentorship and training
Paid onboarding
Standing Ovation Awards
Company-sponsored team events and outings
Staff discount program
Paid team lunches

Visa sponsorship

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Keywords

QuickBooks
TELUS portal
MVA billing
Clinical Administration
Patient Experience
Healthcare Management
Medical Practice
Accounts Receivable
Payroll Software
Front Office Operations
Staff Onboarding
Inventory Management

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