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Added just now
SP
Restaurant manager
STACKED PANCAKE & BREAKFAST HOUSE
Medicine Hat, AB
- From $27 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 5 mins ago
J
Accounting Manager
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you! We're looking for an Accounting Manager to be part of our Finance department.
Added 18 mins ago
KC
Operations manager - trade, broadcasting and other services
KIAN CREATIONS
Brantford, ON
- From $100,000 CAD / year
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 18 mins ago
KB
Restaurant manager
Karahi Boys
Mississauga, ON
- From $36.92 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 18 mins ago
KB
Restaurant assistant manager
Karahi Boys
Mississauga, ON
- From $36.92 CAD / hour
- Full-time
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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 20 mins ago
Future Store Manager
David's Bridal
AB · MB · Cambridge, ON · Vaughan, ON
As the Store Manager you will build and retain a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are adynamic, attentive,…
Added 20 mins ago
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Implement Business Transformation and Strategic Program initiatives as per United Strategic Framework.
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MC
Assistant manager - retail trade
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- From $35 CAD / hour
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KB
Fast food restaurant manager
KFC/Taco Bell/Pizza Hut
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College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Added 24 mins ago
MR
Restaurant assistant manager
McDonalds Restaurant
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- From $27.47 CAD / hour
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College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Added 29 mins ago
BW
Front desk hotel manager
Best Western plus Siding 29 Lodge
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- From $38.54 CAD / hour
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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 32 mins ago
SP
Food production manager
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- From $52.9 CAD / hour
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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 35 mins ago
FG
Service Manager
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- Full-time
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Added 40 mins ago
PD
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- $36 to $37 CAD / hour
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Added 44 mins ago
CC
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Added 50 mins ago
MH
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Sr. Analyst, Securities Operations (14-month contract)
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Reporting to the Senior Manager, Securities Operations, the Senior Analyst is the subject matter expert of this team and has extensive knowledge of derivatives and marketable products…
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CB
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US Corporate Tax - Waterloo - Manager
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CR
Food services manager
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Added 54 mins ago
PP
Restaurant assistant manager
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- From $38.5 CAD / hour
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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 55 mins ago
M
Restaurant manager
McDonalds
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- From $24.25 CAD / hour
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College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Added 57 mins ago
HM
Supply chain manager
Hanahreum Mart Richmond
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- $50 to $53 CAD / hour
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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 1 hour ago
PJ
Assistant manager, restaurant
PAPA JOHNS (DARTMOUTH)
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- From $19 CAD / hour
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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

PhysioPlus Health Group

PATIENT EXPERIENCE MANAGER

Toronto, ON, Canada

$60,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Experience: Minimum 2 years clinical administrator experience
Posting language: English
Posted: Aug 14, 2026

Original job description

Patient Experience Manager – Toronto, ON

FULL_TIME

2489 Bloor St W, Toronto, ON M6S 1R6, Canada

Published on: August 13, 2026

PhysioPlus Health Group Apply Now

Patient Experience Manager Job in Toronto, ON

PhysioPlus Health Group is hiring for a Patient Experience Manager job in Toronto, ON, and we’re looking for someone with the administrative chops and the ambition to grow into a bigger leadership role. This full-time, salaried position reports directly to our Operations Manager and is structured as a deliberate leadership development track: you’ll start with hands-on training in our day-to-day front and back office operations, then move through an educational program built to prepare you to step into the Patient Experience Manager role.

Rooted in Bloor West Village Since 2001

PhysioPlus Health Group has been treating the Bloor West community since 2001, and our clinic has grown into a multidisciplinary practice that brings together sports medicine physicians, physiotherapists, an orthopaedic surgeon, and specialists in pelvic health, osteopathy, chiropractic, and massage under one roof. That kind of coordinated care has earned us close to 300 five-star Google reviews and a clinic that keeps growing because patients keep coming back. You’ll be joining an established team with real roots in this neighbourhood, not a start-up still figuring things out.

What You’ll Actually Be Doing

Day to day, you’ll supervise our administrative team, lead weekly team meetings, and help onboard and train new front desk staff - all while making sure patients feel taken care of from the moment they walk in. You’ll manage bookings, handle cancellations, and step in when a patient complaint or a scheduling conflict needs a level head. On the back office side, you’ll get exposure to accounts receivable, monthly reporting for our bookkeeper, and inventory management, so you’re learning the full picture of how a clinic runs, not just one corner of it.

This role is designed with a growth path in mind: as you learn the ropes, you’ll get mentorship from our Operations Manager and exposure to both the clinical and business sides of running a practice.

Compensation

$60,000–$70,000 CAD per year

Benefits

Full-time hours, permanent employment
Insurance benefits (dental care, prescription medication, allied healthcare services)
Bonus pay, including monthly bonuses based on front desk metrics
Mentorship and training from experienced professionals
Located on the Bloor subway line (at Jane)
Paid onboarding
Recognition through monthly Standing Ovation Awards
Company-sponsored team events and outings
Staff discount program for clinic services
Paid team lunches and events

If you’re someone who wants to build a career, not just fill a role, we’d love to hear from you - our team has spent over two decades building trust in this community, and we’re looking for someone who wants to help carry that forward. This position gives you a real seat at the table as we keep growing. The full job description and Quick Apply for this Patient Experience Manager opening in Toronto, ON are below. It takes less than 60 seconds - no account required!

Have Questions About This Patient Experience Manager Job Opening in Toronto, ON?

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Education: high school

Qualifications

Minimum 2 years clinical administrator experience
Proven experience as an office manager or in a similar administrative role
Strong attention to detail and accuracy
Effective communication skills, both verbal and written
Ability to multitask and prioritize tasks in a fast-paced clinic environment
Knowledge of payroll processes and experience with payroll software
Excellent organizational and time management skills
Knowledge of QuickBooks or other accounting software is a plus
Familiarity with TELUS portal and MVA billing is a plus

Skills

A desire to contribute to a positive team culture and enjoy coming to work
A collaborative mindset, offering your support, experience, enthusiasm, and creativity to the team
A strong work ethic
A genuine love of helping people, building relationships, and creating a great patient experience

Responsibilities

Front Office:

Supervise administrative team members and ensure everyone follows office protocols and policies
Maintain a positive attitude that promotes teamwork and motivates the team to achieve their goals
Lead weekly administrative team meetings that keep the team engaged, informed, and appreciated
Onboard, train, supervise, and evaluate administrative staff
Reach production goals through effective booking and by engaging the team toward shared targets
Make a positive and lasting impression on patients from arrival to departure
Provide customer service that exceeds expectations
Book appointments, manage potential cancellations, and take payment
Ensure the facility and equipment are well maintained and the office presents a professional image
Handle patient complaints and no-show/late cancellations
Provide administrative support to clinicians
Maintain composure under pressure and during times of change

Back Office

Control accounts receivable
Assist with hiring administrative staff
Prepare monthly reporting for the bookkeeper
Oversee inventory management and ordering
Manage front desk and clinic scheduling to ensure optimal efficiency

Apply Today!

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More about this job

Responsibilities

Supervise, train, and support the administrative team; lead weekly meetings and ensure patients receive excellent service throughout their visit. Manage scheduling, payments, complaints, accounts receivable, monthly reporting, inventory, and administrative support for clinicians.

Requirements

Requires a high school education and at least two years of clinical administrator experience, with proven office management or similar administrative experience. Candidates should have strong communication, organization, accuracy, multitasking, and payroll knowledge; QuickBooks, TELUS portal, and MVA billing familiarity are advantages.

Skills

Staff Onboarding And Training
Patient Experience
Customer Service
Appointment Scheduling
Complaint Resolution
Accounts Receivable
Monthly Reporting
Inventory Management
Payroll Processes
Payroll Software
QuickBooks
TELUS Portal
MVA Billing
Communication
Time Management

Benefits

Dental Care
Prescription Medication Coverage
Allied Healthcare Services
Monthly Performance Bonuses
Mentorship And Training
Paid Onboarding
Recognition Awards
Company-Sponsored Team Events
Staff Discount On Clinic Services
Paid Team Lunches

Visa sponsorship

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Keywords

Patient Experience
Clinical Administration
Office Management
Staff Onboarding
Staff Training
Patient Relations
Customer Service
Appointment Booking
Clinic Scheduling
Cancellation Management
Complaint Resolution
Payment Processing
Accounts Receivable
Monthly Reporting
Inventory Management
Payroll Processes
Payroll Software
QuickBooks
TELUS Portal
MVA Billing
Clinical Operations
Front Office
Back Office
Team Meetings
Hiring
Multidisciplinary Healthcare

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