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PhysioPlus Health Group

Patient Experience Manager

Toronto, ON, Canada

$60,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Experience: Minimum 2 years clinical administrator experience
Posting language: English
Posted: Aug 14, 2026

Original job description

Patient Experience Manager – Toronto, ON

FULL_TIME

2489 Bloor St W, Toronto, ON M6S 1R6, Canada

Published on: August 13, 2026

PhysioPlus Health Group Apply Now

Patient Experience Manager Job in Toronto, ON

PhysioPlus Health Group is hiring for a Patient Experience Manager job in Toronto, ON, and we’re looking for someone with the administrative chops and the ambition to grow into a bigger leadership role. This full-time, salaried position reports directly to our Operations Manager and is structured as a deliberate leadership development track: you’ll start with hands-on training in our day-to-day front and back office operations, then move through an educational program built to prepare you to step into the Patient Experience Manager role.

Rooted in Bloor West Village Since 2001

PhysioPlus Health Group has been treating the Bloor West community since 2001, and our clinic has grown into a multidisciplinary practice that brings together sports medicine physicians, physiotherapists, an orthopaedic surgeon, and specialists in pelvic health, osteopathy, chiropractic, and massage under one roof. That kind of coordinated care has earned us close to 300 five-star Google reviews and a clinic that keeps growing because patients keep coming back. You’ll be joining an established team with real roots in this neighbourhood, not a start-up still figuring things out.

What You’ll Actually Be Doing

Day to day, you’ll supervise our administrative team, lead weekly team meetings, and help onboard and train new front desk staff - all while making sure patients feel taken care of from the moment they walk in. You’ll manage bookings, handle cancellations, and step in when a patient complaint or a scheduling conflict needs a level head. On the back office side, you’ll get exposure to accounts receivable, monthly reporting for our bookkeeper, and inventory management, so you’re learning the full picture of how a clinic runs, not just one corner of it.

This role is designed with a growth path in mind: as you learn the ropes, you’ll get mentorship from our Operations Manager and exposure to both the clinical and business sides of running a practice.

Compensation

$60,000–$70,000 CAD per year

Benefits

Full-time hours, permanent employment
Insurance benefits (dental care, prescription medication, allied healthcare services)
Bonus pay, including monthly bonuses based on front desk metrics
Mentorship and training from experienced professionals
Located on the Bloor subway line (at Jane)
Paid onboarding
Recognition through monthly Standing Ovation Awards
Company-sponsored team events and outings
Staff discount program for clinic services
Paid team lunches and events

If you’re someone who wants to build a career, not just fill a role, we’d love to hear from you - our team has spent over two decades building trust in this community, and we’re looking for someone who wants to help carry that forward. This position gives you a real seat at the table as we keep growing. The full job description and Quick Apply for this Patient Experience Manager opening in Toronto, ON are below. It takes less than 60 seconds - no account required!

Have Questions About This Patient Experience Manager Job Opening in Toronto, ON?

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Education: high school

Qualifications

Minimum 2 years clinical administrator experience
Proven experience as an office manager or in a similar administrative role
Strong attention to detail and accuracy
Effective communication skills, both verbal and written
Ability to multitask and prioritize tasks in a fast-paced clinic environment
Knowledge of payroll processes and experience with payroll software
Excellent organizational and time management skills
Knowledge of QuickBooks or other accounting software is a plus
Familiarity with TELUS portal and MVA billing is a plus

Skills

A desire to contribute to a positive team culture and enjoy coming to work
A collaborative mindset, offering your support, experience, enthusiasm, and creativity to the team
A strong work ethic
A genuine love of helping people, building relationships, and creating a great patient experience

Responsibilities

Front Office:

Supervise administrative team members and ensure everyone follows office protocols and policies
Maintain a positive attitude that promotes teamwork and motivates the team to achieve their goals
Lead weekly administrative team meetings that keep the team engaged, informed, and appreciated
Onboard, train, supervise, and evaluate administrative staff
Reach production goals through effective booking and by engaging the team toward shared targets
Make a positive and lasting impression on patients from arrival to departure
Provide customer service that exceeds expectations
Book appointments, manage potential cancellations, and take payment
Ensure the facility and equipment are well maintained and the office presents a professional image
Handle patient complaints and no-show/late cancellations
Provide administrative support to clinicians
Maintain composure under pressure and during times of change

Back Office

Control accounts receivable
Assist with hiring administrative staff
Prepare monthly reporting for the bookkeeper
Oversee inventory management and ordering
Manage front desk and clinic scheduling to ensure optimal efficiency

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Responsibilities

Supervise, train, and support administrative staff while managing front desk operations, appointment bookings, payments, patient concerns, and clinic scheduling. Oversee back-office tasks including accounts receivable, monthly reporting, inventory, and administrative hiring, while helping maintain an excellent patient experience and efficient clinic operations.

Requirements

Requires a high school education and at least two years of clinical administrator experience, with proven office management or similar administrative experience. Candidates should have strong communication, organization, accuracy, multitasking, and payroll knowledge; QuickBooks or other accounting software, TELUS portal, and MVA billing familiarity are advantages.

Skills

Patient Experience
Appointment Scheduling
Customer Service
Staff Onboarding And Training
Team Meeting Leadership
Accounts Receivable
Monthly Reporting
Inventory Management
Payroll Processes
Payroll Software
QuickBooks
TELUS Portal
MVA Billing
Communication
Organization And Time Management

Benefits

Dental Insurance
Prescription Medication Coverage
Allied Healthcare Services
Monthly Performance Bonuses
Mentorship And Training
Paid Onboarding
Employee Recognition Awards
Company-Sponsored Team Events
Staff Discounts
Paid Team Lunches

Visa sponsorship

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Keywords

Clinical Administration
Office Management
Patient Experience
Front Office Operations
Back Office Operations
Appointment Scheduling
Patient Complaints
Accounts Receivable
Payroll
Payroll Software
QuickBooks
Accounting Software
TELUS Portal
MVA Billing
Inventory Management
Monthly Reporting
Staff Onboarding
Staff Training
Clinic Operations
Healthcare
Multidisciplinary Practice
Customer Service
Team Meetings

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