Agent au service à la clientèle
- Sherbrooke, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English · French
- Posted
Original job description
English section of this bilingual listing.
Under the supervision of the Administrative Director, the Senior Customer Service Agent is responsible for providing Physipro‘s English-speaking and French-speaking clientele with personalized service tailored to their needs.
He or she develops close relationships and trust with the various business partners. From submission to invoicing to after-sales service, the Senior Customer Service Agent ensures rigorous follow-up to his customers in each of these stages and emphasizes the satisfaction of those this.
In addition, the Senior Customer Service Agent collects customer feedback and suggestions that will enable continuous improvement of our management processes.
Partager
Read the full bilingual original
Il ou elle développe des relations étroites et de confiances avec les différents partenaires d’affaires. De la soumission à la facturation en passant par le service après-vente, l’Agent(e) au Service à la Clientèle assure un suivi rigoureux à ses clients dans chacune de ces étapes et met l’emphase sur la satisfaction de ceux-ci.
De plus, l’Agent(e) au Service à la Clientèle récolte les commentaires et les suggestions des clients qui permettront l’amélioration continue de nos processus de gestion.
Exigences
- Être une personne organisée et responsable;
- Faire preuve de professionnalisme et de sérieux;
- Savoir gérer les priorités et la pression;
- Avoir d’excellentes aptitudes de communication en français et en anglais, tant à l’oral qu’à l’écrit;
- Avoir une très bonne connaissance de la suite MS Office (Excel, Word, Outlook, PowerPoint).
Under the supervision of the Administrative Director, the Senior Customer Service Agent is responsible for providing Physipro‘s English-speaking and French-speaking clientele with personalized service tailored to their needs.
He or she develops close relationships and trust with the various business partners. From submission to invoicing to after-sales service, the Senior Customer Service Agent ensures rigorous follow-up to his customers in each of these stages and emphasizes the satisfaction of those this.
In addition, the Senior Customer Service Agent collects customer feedback and suggestions that will enable continuous improvement of our management processes.
Partager
More about this job
Responsibilities
Provide personalized service to English- and French-speaking customers, build trusted relationships with business partners, and follow customer requests from quotation through invoicing and after-sales service. Gather customer feedback and suggestions to support continuous improvement of management processes.
Requirements
Candidates should be organized, responsible, professional, and able to manage priorities and pressure. Excellent written and verbal communication in French and English, along with strong knowledge of Microsoft Office applications, is required.
Skills
- Customer Service
- Customer Follow-Up
- After-Sales Service
- Quotation Preparation
- Invoicing
- Customer Satisfaction
- Collecting Customer Feedback
- Continuous Improvement
- Organization
- Responsibility
- Professionalism
- Prioritization
- Working Under Pressure
- Written and Verbal Communication
- Microsoft Office
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Administrative
- Manufacturing
Keywords
- Customer Service
- Bilingual Customer Support
- English
- French
- Client Relationships
- Business Partners
- Quotations
- Invoicing
- After-Sales Service
- Customer Follow-Up
- Customer Satisfaction
- Customer Feedback
- Continuous Improvement
- Management Processes
- Organization
- Prioritization
- Professionalism
- Microsoft Office
- Excel
- Word
- Outlook
- PowerPoint
- Medical Equipment Manufacturing