Administrative Assistant

Administrative Assistant – Wholesale Apparel

Picadilly Fashions Canada 

Picadilly Fashions Canada is seeking an organized, detail-oriented, and proactive Customer Service Associate to join our growing team.

We are a fast-paced women’s fashion wholesaler serving retailers across North America and international markets. This position is ideal for someone with experience in wholesale apparel, fashion distribution, or a similar order-processing environment who thrives on multitasking, communication, and operational accuracy.

Key Responsibilities

Process and manage customer orders from entry through shipment

Coordinate all aspects of order fulfillment, shipping, and logistics

Prepare shipping documentation and labels for various courier and freight providers

Schedule pickups and monitor shipments with carriers such as UPS, FedEx, Purolator, and freight companies

Communicate with customers, sales representatives, warehouses, and internal departments regarding orders, inventory, delivery timelines, and backorders

Review orders for pricing, availability, credit holds, and shipping requirements

Assist with routing, export documentation, and special customer compliance requirements

Resolve customer inquiries, shipment issues, shortages, and discrepancies professionally and efficiently

Maintain accurate customer records, shipping notes, and order documentation

Support the accounting and warehouse teams with order-related follow-up and coordination

Qualifications

Experience in wholesale apparel, fashion, distribution, or a similar B2B order-processing environment

Strong understanding of customer service operations and logistics coordination

Experience using courier portals and shipping systems

Excellent organizational and multitasking abilities

Strong communication and problem-solving skills

High attention to detail and accuracy

Proficient with Microsoft Outlook and Excel

Experience with ERP/order management systems is an asset

Ability to work efficiently in a fast-paced team environment

What We Offer

Stable, long-term opportunity with an established fashion company

Collaborative and supportive team environment

Opportunity to grow within the organization

Competitive compensation based on experience

If you are dependable, organized, and enjoy being part of a dynamic apparel business, we would love to hear from you.

Please submit your resume and relevant experience for consideration.