Service Manager

Company Description

Pickard Lane Automotive Group Inc. is a family-owned automotive dealership serving customers across the Greater Toronto Area. The dealership specializes in selling used vehicles to clients and dealers both in Canada and in the United States, offering a diverse and regularly updated inventory. With a focus on exceptional customer service, Pickard Lane aims to build long-term relationships through transparent and reliable automotive solutions. Team members join a close-knit environment where customer satisfaction and professionalism are core values.

Role Description

The Service Manager is a full-time, on-site role based in Bolton, ON. This position oversees the daily operations of the service department and shop, including scheduling and coordinating vehicle repairs and maintenance, assigning work to technicians, managing workflow and ensuring timely completion of repairs. The Service Manager supervises service staff, monitors productivity and performance and ensures high-quality workmanship in accordance with dealership standards and manufacturer specifications.

The role involves communicating with customers to explain services, provide estimates, address concerns and resolve service-related issues, while maintaining strong relationships with parts suppliers and other business partners. Responsibilities include monitoring technician efficiency and labour productivity, maintaining accurate service records and repair orders, overseeing shop tools and equipment, managing supplies and ensuring the shop remains clean, organized, and safe. The Service Manager is responsible for ensuring compliance with applicable health and safety requirements, environmental regulations and dealership policies.

Additional responsibilities include training, coaching, and supporting service team members, promoting teamwork and accountability, identifying opportunities to improve workflow and reduce operating costs and monitoring departmental performance and profitability. The Service Manager will work closely with other dealership departments to ensure efficient operations, excellent customer service and the achievement of departmental goals. The role also includes reporting operational issues to dealership management and performing other related duties as reasonably assigned

Qualifications

• Experience managing automotive service operations, including repair scheduling, workflow coordination, and customer communication.
• Knowledge of vehicle maintenance and repair processes, with the ability to explain technical information in clear, accessible language.
• Strong leadership and team management skills, including staff supervision, training, and performance coaching.
• Proficient in using service management software, basic office applications, and maintaining accurate service records.
• Excellent organizational and time-management abilities, with attention to detail and a focus on quality and safety.
• Strong customer service skills, including conflict resolution, active listening, and a professional, respectful approach to all clients.
• Ability to work on-site full time in Bolton, ON, in a fast-paced automotive environment.
• Previous experience in a service management position is required; relevant certifications or technical training are an asset.