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PICTON Investments

Technology Support Technician

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Experience: 3-5+ years of IT support or workstation administration experience.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Best Workplaces™ in Canada 2020 - 2026 | Best Workplaces™ with Most Trusted Executive Teams 2024 - 2026 | Best Workplaces™ in Financial Services & Insurance 2020 - 2026 | Best Workplaces™ for Mental Wellness 2023 - 2026 | Best Workplaces™ for Giving Back 2022, 2024 | Best Workplaces™ for Inclusion 2021, 2024 | Best Workplaces™ for Women 2021 | Best Workplaces™ in Ontario™ 2020, 2021, 2024 | Best Workplaces™ for Professional Development 2025 | Best Workplaces™ for Young Talent 2026

One of Canada’s Most Trusted Investment Brands.

At Picton Mahoney Asset Management (PICTON Investments), being alternative isn’t just what we do - it’s who we are.

Founded by industry pioneer David Picton, we’ve spent 20 years challenging conventional wisdom and redefining the investing landscape. As one of Canada’s most trusted investment brands, we are proudly independent - privately run, 100% employee-owned, and deeply committed to delivering results for our clients.

Thinking Alternatively is in Our DNA

With a team of 233 bold thinkers - one-third dedicated solely to investment management - we are specialists, not generalists. Managing over $20 billion (August 31, 2026) for institutional and retail clients, we navigate markets with conviction, resilience, and a forward-thinking approach.

We’re more than investors - we’re innovators. We challenge traditional investment mindsets, constantly pushing the boundaries to achieve our mission: To bring greater certainty to investors.

Our success is built on four guiding principles:

Treat investors’ money like our own.
Redefine the way investors invest.
Be human - always approachable.
Succeed together, one investment at a time.

These aren’t just words - they define how we think, how we invest, and how we work.

Now, we’re entering our next chapter. We’re transforming our brand and reshaping the way the world invests. If you think alternatively, embrace an entrepreneurial spirit, and thrive in a dynamic, bureaucracy-free environment, join us and be part of what’s next.

Thriving in Our Entrepreneurial Culture

At PICTON Investments, you’ll thrive in our creative and dynamic workplace, where collaboration and support are at the core of everything we do. At our firm, you’ll have the opportunity to take on significant responsibilities, work in a flexible environment, and tackle challenging projects from the outset. Our culture is designed for ambitious professionals who want to make an immediate impact while continuing to push boundaries and achieve our greater mission. You’ll be empowered with a high level of responsibility, trust, and flexibility, providing an exciting and creative space for you to help reshape how the world views alternative investments. With competitive total rewards, performance-based bonuses, and a clear path for career growth, you’ll have everything you need to develop both now and over the longer term.

The Opportunity

We’re looking for an Technology Support Technician to join our IT team. This role is hands-on, people-focused, and central to keeping our technology running seamlessly. You’ll support our colleagues across the firm, ensure workstations perform at their best, and contribute to the stability of our network environment.

At PICTON, you’ll be part of a culture built on ownership, fearlessness, performance, authenticity, and collaboration - values that guide how we work with each other and for our clients.

The expected annual base salary for this role is 65,000-75,000 with the final number depending on your experience, skills, and education. On top of that, you’ll be eligible for our discretionary bonus program.

At PICTON Investments, being employee-owned means we take care of our team and offer opportunities for top performers to participate in our equity ownership program over time. Eligible employees get access to a full benefits package, including profit sharing, health and wellness coverage, life and disability insurance, paid time off and holidays, learning and development programs, and more, many of which are fully covered or subsidized by us.

You'll have the opportunity to learn and lead:

Provide inclusive, high-quality technical support for desktops, laptops, and peripherals - always putting people first.
Install and configure operating systems and applications with care and attention to detail.
Troubleshoot hardware, software, and connectivity issues, ensuring colleagues can work effectively and without interruption.
Assist with user account management and secure access setup, helping new team members feel welcome and supported.
Support basic network troubleshooting (LAN, Wi-Fi, cabling) with a problem-solving mindset.
Maintain workstation inventory and perform hardware upgrades to ensure long-term reliability and performance.

What we're looking for

3-5+ years of IT support or workstation administration experience.
Strong troubleshooting skills, combined with clear and respectful communication.
Knowledge of Windows operating systems and networking fundamentals (TCP/IP, DNS, DHCP).
Experience with Microsoft 365 and Active Directory.
Certifications such as MS-102 (Microsoft 365 Administrator) and MD-102 are considered an asset.

Our Commitment to Employees

At PICTON Investments, we take pride in enhancing our employees' experiences through a comprehensive suite of exceptional perks and programs. Our benefits include corporate fitness reimbursement and discounts, VersaFi memberships (formerly Women in Capital Markets), Picton investment counseling and portfolio management services, volunteer and charitable donation matching, maternity and parental leave top-up, recognition awards, semi-annual performance bonuses, a generous annual vacation entitlement (minimum of 15 days per year), training and development reimbursement, extensive health and dental benefits, a healthcare spending account, and more.

These offerings are designed to support your career growth, well-being, and overall success. Join us and thrive in an environment that values and invests in you!

PICTON Investments is committed to providing an equitable and fair work environment for everyone and all hiring and other personnel actions will be taken without regard to race, colour, creed, religion, sex, disability, gender identity, gender expression, family status, age, language or national origin. If you require an accommodation at any point in time throughout the application and hiring process, please contact Human Resources at (416) 955-4108 or at accessibility@pictoninvestments.com.

PICTON Investments does not accept unsolicited resumes, emails, calls, or any other form of communication from third-party recruitment agencies. Any unsolicited outreach, including commercial electronic messages, will neither be acknowledged nor considered.

Please note: We use AI-assisted tools to support parts of our recruitment process, including summarizing interview notes and aligning candidate profiles with job requirements. All decisions are made by our hiring team.

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More about this job

Responsibilities

Provide high-quality technical support for desktops, laptops, and peripherals while ensuring workstation performance and network stability. Manage user accounts, troubleshoot hardware and software issues, and maintain hardware inventory to support firm-wide operations.

Requirements

Requires 3-5+ years of IT support or workstation administration experience with strong troubleshooting and communication skills. Proficiency in Windows, networking fundamentals, Microsoft 365, and Active Directory is essential.

Skills

Technical support
Desktop support
Laptop support
Hardware troubleshooting
Software troubleshooting
Connectivity troubleshooting
Windows operating systems
Networking fundamentals
TCP/IP
DNS
DHCP
Microsoft 365
Active Directory
User account management
Hardware upgrades
Inventory management

Benefits

Profit sharing
Health and wellness coverage
Life and disability insurance
Paid time off
Holidays
Learning and development programs
Corporate fitness reimbursement
VersaFi memberships
Investment counseling
Portfolio management services
Volunteer and charitable donation matching
Maternity and parental leave top-up
Performance bonuses
Health and dental benefits
Healthcare spending account

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Workstation Administration
Windows
TCP/IP
DNS
DHCP
Microsoft 365
Active Directory
MS-102
MD-102
Hardware
Software
Networking
LAN
Wi-Fi
Asset Management
Financial Services
Technical Support

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