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Added 3 mins ago
S
Paid Services Beauty Advisor - Part Time
sephora.com
Toronto, ON
- $19.7 to $23.2 CAD / hour
…opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.The final pay offered will depend on…
Added 18 mins ago
GC
May 2027 Mechanical Engineering Co-op
Glencore Canada
Sparwood, BC
- $4,867 to $6,167 CAD / month
- Full-time
…British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous…
Added 18 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 18 mins ago
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E-Commerce and Analytics Manager
travelbrands
Toronto, ON
- Full-time
The E-commerce & Analytics Manager will ensure data is used to drive business decisions and continually improve the online customer experience.
Added 18 mins ago
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Digital Specialist
BMO
Toronto, ON · BMOPLACE
- Full-time
Provides advice and guidance to assigned business/group on implementation of solutions; may include campaign planning, content and creative development, monitoring/optimization and campaign…
Added 18 mins ago
T
Personal Banker Trainee - Korean, Vietnamese, Mandarin and/or Cantonese are considered an asset
TD
Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 33 mins ago
DC
Senior Environmental Consultant
Dillon Consulting Limited
Ottawa, ON
- Full-time
Build client relationships through identifying market opportunities, client communications, preparation of proposals, and business development activities
Added 33 mins ago
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Engineer - Reporting, Insights and Data-in
Xero
Remote, Canada
- Full-time
- Remote
The team helps customers understand business performance and prepare financial statements, while enabling product areas such as Payroll, Tax and Inventory to build on shared reporting…
Added 33 mins ago
RB
Equipment Finance Associate
Royal Bank of Canada
Burlington, ON
- Full-time
Provides after sales support by liaising with internal partners (including Business Development Officer (BDO)), vendors, customers, other financial institutions and other internal partners…
Added 33 mins ago
RB
Financial Planner
Royal Bank of Canada
Richmond Hill, ON
- Full-time
Business Development, Client Centricity, Communication, Long Term Planning
Added 33 mins ago
RB
Client Advisor
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
Added 33 mins ago
T
E-Commerce Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, Quebec
- Full-time
…browse our website every day. You’ll work closely with our Development, UX/UI, Marketing, and Digital teams to shape an online shopping experience that reflects the boldness of our brand:…
Added 33 mins ago
PC
Cybersecurity Generalist Senior Associate
Pwc Canada
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…application, network and cloud security, vulnerability management, business resilience and third-party risk, with awareness of AI-related security…
Added 48 mins ago
MP
Junior Real Estate Agent – Dubai (Training Provided)
McCone Properties
Ottawa, ON
- Full-time
Discipline - you are building your own business here
Added 48 mins ago
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Product Support Representative- Material Handling
Wajax
Dartmouth, NS
- Full-time
Prospect and source new customer opportunities within defined territory through development of a Strategic Prospecting Plan. Obtains vast knowledge of Wajax’s Product Offerings in order to…
Added 48 mins ago
A
Refinery Planning Economist (Relocation to Saudi Arabia is required.)
aramco
Toronto, ON
- Full-time
Contribute to the development of yearly business plans by providing insights into market trends and refinery operations outlook. Execute short-term optimization opportunities within…
Added 48 mins ago
A
Investor Relations Specialist - Relocate to Saudi Arabia, Permanent Expat Relocation Package
aramco
Toronto, ON
- Full-time
…capabilities within the team. Your primary role is to coordinate the development of the Company’s Earnings Call presentation, including the development of corporate messaging, analysis and…
Added 48 mins ago
A
Product Manager (Bangkok-based)
Agoda
Toronto, ON
- Full-time
…from conception to launch by bringing together engineering and business worlds. Agoda Product Managers work closely with executive leadership and have high visibility among the C-suite;…
Added 48 mins ago
ML
Health and Safety Manager
Maple Leaf Foods Inc
Bradford, ON
- $96,000 to $141,000 CAD / year
- Full-time
Ensure that inspections, hazard analyses, risk assessments, and audits are conducted followed with development and implementation of corrective actions.
Added 1 hour ago
VI
Senior Java/J2ee Developer
Veriday Inc.
Mississauga, ON
- Contract
…critical risk and capital decisions. You'll work directly with business stakeholders and global IT teams, with a real voice in the long-term strategic…
Added 1 hour ago
A
Technical Operations Analyst (TOC)
ATB
Calgary, AB · Edmonton, AB
- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 1 hour ago
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Interim Lead
sephora.com
Nanaimo, BC
- $22.85 to $28.55 CAD / hour
- Full-time
…opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on…
Added 1 hour ago
T
Personal Banker Trainee - Korean, Vietnamese, Mandarin and/or Cantonese are considered an asset
TD
Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
C
Financial Services Representative
CIBC
Chemainus, BC · Duncan, BC · Mill Bay, BC · Nanaimo, BC
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 1 hour ago
CS
Manager, Food and Beverage BMO Centre - Full Time
Calgary Stampede
AB · CALGARY, AB
- Full-time
Own succession planning and development within the catering team, deliberately identifying and developing the next generation of business unit leaders

Pigment

Product Support Specialist

Toronto, ON, Canada

$65,000 - $72,000 a year · Full-time

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Job details

Pay: $65,000 - $72,000 a year
Job type: Full-time
Experience: 2+ years of experience in one or more of the following areas:
Posting language: English
Posted: Jul 22, 2026

Original job description

Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team - from Finance to HR - to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Uber, Anthropic, Snowflake or Siemens, use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 700+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

This is a hybrid role based out of our Toronto office.

\nAbout the Role

As a Product Support Specialist at Pigment, you will play a critical role in delivering an exceptional customer experience by serving as a trusted technical advisor and advocate.

You'll partner closely with customers to troubleshoot complex product issues, provide expert guidance, and empower them to get the most value from the platform. Working cross-functionally with Engineering, Product, Customer Success, and Education, you'll help shape product improvements, optimize support processes, and proactively drive customer success.

This role is ideal for someone who thrives in a fast-paced SaaS environment, enjoys solving technical challenges, and is passionate about building lasting customer relationships while continuously learning and growing.

What You Will Do:

Provide Expert Assistance: serve at the primary point of contact for customers seeking help.
Problem Solve: Diagnose, replicate, and resolve product issues working closely with our engineering team.
Educate our Customers: Work closely with our customers and our education teams, highlighting gaps and helping to upskill customers to better use Pigment.
Develop Processes: You will work closely with cross-functional partners to establish process and seek out efficiencies.
Be the Voice of the Customer: Work closely with our Product team to ensure our roadmap is closely aligned with our customer needs.
Provide Outstanding Service: Customer Service is at the heart of our operation, you’ll provide a great customer experience when dealing with cases, and contribute to a multi-award winning support team, recognised for its best in industry customer service.
Proactively Monitor Customer Health: Work with our engineering and customer success teams to manage customer workspaces, and fix problems before they are noticed.
Continuously Learn and Develop Yourself: As we innovate and evolve our products, we’re equally committed to supporting your growth. We offer a variety of structured training opportunities and development pathways, both within the Support function and across other areas of the organization, allowing you to shape your career.

Who You Are:

Proven ability to take a proactive, hands-on approach to solving problems, with a strong curiosity and eagerness to learn new skills and technologies.
Strong written and verbal communication skills, with experience collaborating effectively with both technical and non-technical stakeholders.
Track record of delivering accurate, detail-oriented work while following structured processes and maintaining a high standard of quality.
Experience quickly learning and adopting new software, tools, and technologies.
Ability to proactively identify, communicate, and escalate issues, blockers, and risks to keep work moving forward.
Experience working independently, taking ownership of outcomes, and building trust through empathy and accountability.
Proven ability to manage high-volume, repeatable work while maintaining accuracy, consistency, and quality.
Sound judgment to determine when to follow established processes, when to recommend improvements, and when to escalate exceptions.
Strong organizational and prioritization skills, with a history of delivering high-quality work on time.
Track record of delivering exceptional customer service and building trusted relationships with internal and external stakeholders.
Experience collaborating effectively in a fast-paced, global environment as part of a distributed team.
Experience partnering with cross-functional teams, managing internal requests, and balancing competing priorities while maintaining a customer-first mindset.
2+ years of experience in one or more of the following areas:
- Application Support
- Technical Support in a SaaS environment
- Support Operations
- Product Operations
- Customer Operations
- Financial Planning & Analysis (FP&A) or Financial Modeling

What We Offer

Competitive compensation package (Highly competitive base salary, equity package, and comprehensive benefits).
We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies.
High-end equipment to do your work in the best conditions.

How We Work

Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.

Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community.

Go for it: We are biased toward action. Every action leads to learning, and these learnings get us one step closer to our mission.

Be real, be humble: We are generous with our feedback, open to changing our views, and approach conversations with empathy, knowing everyone is trying to do the best for Pigment.

Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our customers heroes in their organizations.

$65,000 - $72,000 a year

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.

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More about this job

Responsibilities

The Product Support Specialist serves as a primary point of contact to troubleshoot complex product issues and provide expert technical guidance to customers. They collaborate cross-functionally with Engineering and Product teams to drive product improvements and optimize support processes.

Requirements

Candidates must have 2+ years of experience in technical support, SaaS, or related operational roles. Strong communication skills, a proactive problem-solving mindset, and the ability to manage high-volume work are essential.

Skills

Technical support
SaaS
Customer experience
Problem solving
Troubleshooting
Financial planning
Data analysis
Communication
Process improvement
Stakeholder management
Product operations
Customer success
Relationship building
Analytical skills
Cross-functional collaboration

Benefits

Equity package
Comprehensive benefits
Generous time off
Parental leave
High-end equipment

Visa sponsorship

Not detected in the job text

Keywords

SaaS
AI platform
Business planning
Performance management
Technical support
Product support
Customer success
Engineering
Product operations
Financial modeling
FP&A
Troubleshooting
Customer experience
Stakeholder management
Process optimization
Data management
Agility
Scale
Cross-functional collaboration
Customer health monitoring

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