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Added 56 mins ago
T
Audit Manager II ( Business Intelligence Engineering)
TD
Toronto, ON
- Full-time
The Audit Manager II, Business Intelligence Engineering is responsible for transforming audit and operational data into meaningful insights that support strategic decision making across…
Added 1 hour ago
T
Product Engineer/Specialist
Teknion
Toronto, ON
- Full-time
Support Solidworks PDM (Product Data Management) Software Administration with the Manager of Product Support and IT (setup up accounts for new users, verify and assign proper permissions,…
Added 1 hour ago
T
Sr. Business Systems Analyst Specialist, TD Securities
TD
Toronto, ON
- Full-time
…who can connect regulatory and market risk requirements with data, systems, controls, and delivery…
Added 1 hour ago
Senior Engineering Specialist
The Canada Life Assurance Company
London, ON · Toronto, ON
Note: This is not a Data Engineer position. We are specifically seeking candidates with strong Databricks, Microsoft Azure, and platform engineering expertise. Candidates whose experience…
Added 2 hours ago
SRE-System & API Gateway Support Specialist
Capgemini
Toronto, ON
Diagnose and resolve API and platform-related issues involving:
Added 4 hours ago
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AI Engineering Specialist
BlackBerry
Toronto, ON · Waterloo, ON
- Full-time
BlackBerry IT is investing in practical, secure AI to make every employee more capable. We're hiring an AI Engineering Specialist to sit at the intersection of the business and our AI…
Added 14 hours ago
A
Forward Deployed Engineer
Antasphere
Brussels, ON
- Contract
Not a deep specialist engineering role: our platform carries the heavy lifting, breadth wins here.
Added 15 hours ago
S
Finance & Strategy Specialist
Stripe
Toronto, ON
- Full-time
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments,…
Added 18 hours ago
P
Product Support Specialist
Pigment
Toronto, ON
- Full-time
Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution,…
Added 23 hours ago
FG
Software Developer | Banking & Capital Markets
FDM Group
Toronto, ON
- Contract
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT…
Added 23 hours ago
TT
Packaging Planning Specialist
Tundra Technical Solutions
Cambridge, ON
- $45.67 to $50 CAD / hour
- Full-time
In the previous year, LinkedIn recognized Tundra as the Diversity Champion in the staffing industry and praised us as the most engaging recruitment brand on the platform.
Added 23 hours ago
SL
Senior Data Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…initiative focused on strengthening the security of Client data. Sun Life’s Information Security organization is enhancing its data engineering, platform, analytics, and insights…
Added 1 day ago
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Spécialiste des tests système / System Test Specialist
Genetec
Remote, Canada
- Full-time
- Remote
Added 1 day ago
G
Spécialiste des tests système / System Test Specialist
Genetec
Remote, Canada
- Full-time
- Remote
Added 1 day ago
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Software Dev QA Specialist
Fortinet
Burnaby, BC
- Full-time
As a Software Development QA Specialist for our FortiEndpoint product, you will be responsible for ensuring the functionality, reliability, and security of our multi-platform endpoint…
Added 1 day ago
G
Spécialiste des tests système / System Test Specialist
Genetec
Montreal, QC
- Full-time
Added 1 day ago
FG
AI Developer | Applied AI & Intelligent Automation
FDM Group
Toronto, ON
- Contract
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT…
Added 1 day ago
G
Spécialiste des tests système / System Test Specialist
Genetec
Sherbrooke, QC
- Full-time
Added 1 day ago
AC
Specialist, Cloud and AI FinOps
Air Canada
Toronto, ON
- Full-time
The ideal candidate combines strong FinOps, financial analysis, cloud cost management, and data analytics capabilities with a practical understanding of enterprise AI platforms, AWS,…
Added 1 day ago
P
M365 Specialist
Prophix
Remote, Canada
- $80,000 to $113,000 CAD / year
- Remote
At Prophix, we’re building the platform that helps finance teams stop managing spreadsheets and start driving strategy. Prophix One™ brings planning, reporting, consolidation, and…
Added 1 day ago
S
Staff Security Engineer
Snaplii
Toronto, ON · Etobicoke, ON
- Full-time
You will trace risks across code, identities, infrastructure and data, turn findings into engineering changes, and verify that those changes work in production. Recent development…
Added 1 day ago
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Product Operations Specialist
Kinaxis
Ottawa, ON
- Full-time
Working across Product Operations, Product Management, Engineering, UX, Product Marketing, Customer Success, and other stakeholders, the Product Operations Specialist identifies…
Added 1 day ago
M
Cloud & AI Platform Sales Specialist
Microsoft
Toronto, ON
- Full-time
As a Cloud & AI Specialist, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in…
Added 1 day ago
CS
Senior Solution Architect Workday , HCM & Financials
Canadian Standards Association
Toronto, ON
- Full-time
…security, and continuous improvement of CSA Group's Workday platform across Financials (FIN) and Human Capital Management (HCM). This role is subject matter expert for both pillars and owns…
Added 1 day ago
CS
Senior Technical Architect, Application Development & Support
Canadian Standards Association
Toronto, ON
- Full-time
…of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products…

Pigment

Product Support Specialist

Toronto, ON, Canada

$65,000 - $72,000 a year · Full-time

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Job details

Pay: $65,000 - $72,000 a year
Job type: Full-time
Experience: 2+ years of experience in one or more of the following areas:
Posting language: English
Posted: Jul 22, 2026

Original job description

Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team - from Finance to HR - to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Uber, Anthropic, Snowflake or Siemens, use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 700+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

This is a hybrid role based out of our Toronto office.

\nAbout the Role

As a Product Support Specialist at Pigment, you will play a critical role in delivering an exceptional customer experience by serving as a trusted technical advisor and advocate.

You'll partner closely with customers to troubleshoot complex product issues, provide expert guidance, and empower them to get the most value from the platform. Working cross-functionally with Engineering, Product, Customer Success, and Education, you'll help shape product improvements, optimize support processes, and proactively drive customer success.

This role is ideal for someone who thrives in a fast-paced SaaS environment, enjoys solving technical challenges, and is passionate about building lasting customer relationships while continuously learning and growing.

What You Will Do:

Provide Expert Assistance: serve at the primary point of contact for customers seeking help.
Problem Solve: Diagnose, replicate, and resolve product issues working closely with our engineering team.
Educate our Customers: Work closely with our customers and our education teams, highlighting gaps and helping to upskill customers to better use Pigment.
Develop Processes: You will work closely with cross-functional partners to establish process and seek out efficiencies.
Be the Voice of the Customer: Work closely with our Product team to ensure our roadmap is closely aligned with our customer needs.
Provide Outstanding Service: Customer Service is at the heart of our operation, you’ll provide a great customer experience when dealing with cases, and contribute to a multi-award winning support team, recognised for its best in industry customer service.
Proactively Monitor Customer Health: Work with our engineering and customer success teams to manage customer workspaces, and fix problems before they are noticed.
Continuously Learn and Develop Yourself: As we innovate and evolve our products, we’re equally committed to supporting your growth. We offer a variety of structured training opportunities and development pathways, both within the Support function and across other areas of the organization, allowing you to shape your career.

Who You Are:

Proven ability to take a proactive, hands-on approach to solving problems, with a strong curiosity and eagerness to learn new skills and technologies.
Strong written and verbal communication skills, with experience collaborating effectively with both technical and non-technical stakeholders.
Track record of delivering accurate, detail-oriented work while following structured processes and maintaining a high standard of quality.
Experience quickly learning and adopting new software, tools, and technologies.
Ability to proactively identify, communicate, and escalate issues, blockers, and risks to keep work moving forward.
Experience working independently, taking ownership of outcomes, and building trust through empathy and accountability.
Proven ability to manage high-volume, repeatable work while maintaining accuracy, consistency, and quality.
Sound judgment to determine when to follow established processes, when to recommend improvements, and when to escalate exceptions.
Strong organizational and prioritization skills, with a history of delivering high-quality work on time.
Track record of delivering exceptional customer service and building trusted relationships with internal and external stakeholders.
Experience collaborating effectively in a fast-paced, global environment as part of a distributed team.
Experience partnering with cross-functional teams, managing internal requests, and balancing competing priorities while maintaining a customer-first mindset.
2+ years of experience in one or more of the following areas:
- Application Support
- Technical Support in a SaaS environment
- Support Operations
- Product Operations
- Customer Operations
- Financial Planning & Analysis (FP&A) or Financial Modeling

What We Offer

Competitive compensation package (Highly competitive base salary, equity package, and comprehensive benefits).
We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies.
High-end equipment to do your work in the best conditions.

How We Work

Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.

Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community.

Go for it: We are biased toward action. Every action leads to learning, and these learnings get us one step closer to our mission.

Be real, be humble: We are generous with our feedback, open to changing our views, and approach conversations with empathy, knowing everyone is trying to do the best for Pigment.

Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our customers heroes in their organizations.

$65,000 - $72,000 a year

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.

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More about this job

Responsibilities

The Product Support Specialist serves as a primary point of contact to troubleshoot complex product issues and provide expert technical guidance to customers. They collaborate cross-functionally with Engineering and Product teams to drive product improvements and optimize support processes.

Requirements

Candidates must have 2+ years of experience in technical support, SaaS, or related operational roles. Strong communication skills, a proactive problem-solving mindset, and the ability to manage high-volume work are essential.

Skills

Technical support
SaaS
Customer experience
Problem solving
Troubleshooting
Financial planning
Data analysis
Communication
Process improvement
Stakeholder management
Product operations
Customer success
Relationship building
Analytical skills
Cross-functional collaboration

Benefits

Equity package
Comprehensive benefits
Generous time off
Parental leave
High-end equipment

Visa sponsorship

Not detected in the job text

Keywords

SaaS
AI platform
Business planning
Performance management
Technical support
Product support
Customer success
Engineering
Product operations
Financial modeling
FP&A
Troubleshooting
Customer experience
Stakeholder management
Process optimization
Data management
Agility
Scale
Cross-functional collaboration
Customer health monitoring

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