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Added 23 mins ago
R
Banking Advisor
RBC
Placentia, NL
- Full-time
World-class sales training, coaching, and development opportunities
Added 38 mins ago
Marketing Operations Analyst
D2L
Canada
The Marketing Operations Analyst is a business owner, administrator, and super user of the systems that power our marketing and revenue engine. The core of the role is business ownership…
Added 39 mins ago
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Sr Operations Advisor
Suncor Energy
Calgary, AB
- Full-time
Are you ready to help shape the continued growth of the Firebag SAGD asset? We have an exciting opportunity for a Sr Operations Advisor to support upcoming Firebag field growth projects.…
Added 39 mins ago
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Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 39 mins ago
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Coordinator II-Safety
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AB · Edmonton, AB
- Full-time
The Safety Coordinator is responsible for evaluating safety conditions across field and regional operations through evaluations, monitoring activities, and direct communication with…
Added 39 mins ago
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SAP Senior Business Systems Analyst (SAP Finance)
Addmore Group
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- Full-time
…engagement to enable efficient, compliant, and scalable financial…
Added 53 mins ago
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Edge OFS
Red Deer, AB
- Full-time
We are seeking an experienced HSE Advisor to support and promote our Health, Safety, and Environmental (HSE) Management System across our operations. This role is responsible for providing…
Added 53 mins ago
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Investment Operations Associate
CI Financial
CDA-Aligned-Head Office
- Full-time
…initiative. We are currently hiring for a full–time Investment Operations Associate to become part of our Client Experience team in Burlington,…
Added 1 hour ago
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Team Manager Insurance Operations
Fidelity Canada
Mississauga, ON
- Full-time
The Team Manager, Insurance Operations is responsible for establishing and leading Fidelity Wealth's Insurance Operations function. This is a foundational leadership role accountable for…
Added 1 hour ago
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Health & Safety Advisor
YORK1
Concord, ON
- Full-time
- Contract
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Added 1 hour ago
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Sr Maintenance Advisor - Rigging
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Fort McMurray, AB
- Full-time
As the Sr Maintenance Advisor (Rigging) you will provide expert advice, coaching, and support for rigging in lifting and load movement activities across Base Plant, including hoisting, bull…
Added 1 hour ago
B
Operations Manager
BGIS
Toronto, ON
- Full-time
▪ Analyze needs for Client Services Training and recommend to National Director-Operations including customer service training for tenant interfacing BGIS staff and vendors (e.g. House…
Added 2 hours ago
M
Manager and Senior Advisor, to Deputy Chief Engineer & EVP of Engineering & Asset Management
Metrolinx
Canada
- Full-time
Our Engineering, Safety and Asset Management Division is seeking the support of a Manager and Senior Advisor with exceptional communication (written and verbal) and change management skills…
Added 2 hours ago
Executive Director, Campus Safety Services
Georgian College
ON
…oversight for the College’s 24/7 campus safety and security operations. This role is responsible for security services, occupational health and safety compliance, emergency management,…
Added 2 hours ago
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Investment Operations Associate
CI Financial
Burlington, ON
- Full-time
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Added 3 hours ago
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Practice Consultant - Medical Aesthetics
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Mississauga, ON
- $65,000 to $75,000 CAD / year
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Nova Scotia Health and IWK Health
Halifax, NS
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General Duty Staff Nurse, Endoscopy/Brachytherapy PARR, RT Program
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Abbotsford, BC
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WHS Specialist
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Rocky View No 44, AB · Rocky View County, AB
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…workplace safety, making a lasting impact on our people and operations. As your building's designated safety champion, you'll have the unique opportunity to build relationships, influence…
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Business Development Manager, Inside Sales
CMLS
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Added 5 hours ago
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Shop Foreperson
Nelson Motors and Equipment
Avonlea, SK
- Full-time
…1959. The family owners are actively involved in the day-to-day operations and strive to know their employees on a first name basis. We recognize work anniversaries and have an active…
Added 5 hours ago
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Agriculture Equipment Technician
Nelson Motors and Equipment
Radville, SK
- Full-time
…1959. Our family owners are actively involved in day-to-day operations and make a point of knowing employees on a first-name basis. We celebrate work anniversaries, foster an active social…
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Agriculture Equipment Technician
Nelson Motors and Equipment
Estevan, SK
- Full-time
…1959. Our family owners are actively involved in day-to-day operations and make a point of knowing employees on a first-name basis. We celebrate work anniversaries, foster an active social…
Added 5 hours ago
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Continuing Care Assistant (CCA) Program Manager
Oxford International
Halifax, NS
- $100,000 to $800,000 CAD / year
- Full-time
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Added 6 hours ago
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Senior Advisor Cybersecurity
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A career as a Senior Cybersecurity Advisor in

Pigment

Product Support Specialist

Toronto, ON, Canada

$65,000 - $72,000 a year · Full-time

Apply About employer

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Job details

Pay: $65,000 - $72,000 a year
Job type: Full-time
Experience: 2+ years of experience in one or more of the following areas:
Posting language: English
Posted: Jul 22, 2026

Original job description

Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team - from Finance to HR - to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Uber, Anthropic, Snowflake or Siemens, use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 700+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

This is a hybrid role based out of our Toronto office.

\nAbout the Role

As a Product Support Specialist at Pigment, you will play a critical role in delivering an exceptional customer experience by serving as a trusted technical advisor and advocate.

You'll partner closely with customers to troubleshoot complex product issues, provide expert guidance, and empower them to get the most value from the platform. Working cross-functionally with Engineering, Product, Customer Success, and Education, you'll help shape product improvements, optimize support processes, and proactively drive customer success.

This role is ideal for someone who thrives in a fast-paced SaaS environment, enjoys solving technical challenges, and is passionate about building lasting customer relationships while continuously learning and growing.

What You Will Do:

Provide Expert Assistance: serve at the primary point of contact for customers seeking help.
Problem Solve: Diagnose, replicate, and resolve product issues working closely with our engineering team.
Educate our Customers: Work closely with our customers and our education teams, highlighting gaps and helping to upskill customers to better use Pigment.
Develop Processes: You will work closely with cross-functional partners to establish process and seek out efficiencies.
Be the Voice of the Customer: Work closely with our Product team to ensure our roadmap is closely aligned with our customer needs.
Provide Outstanding Service: Customer Service is at the heart of our operation, you’ll provide a great customer experience when dealing with cases, and contribute to a multi-award winning support team, recognised for its best in industry customer service.
Proactively Monitor Customer Health: Work with our engineering and customer success teams to manage customer workspaces, and fix problems before they are noticed.
Continuously Learn and Develop Yourself: As we innovate and evolve our products, we’re equally committed to supporting your growth. We offer a variety of structured training opportunities and development pathways, both within the Support function and across other areas of the organization, allowing you to shape your career.

Who You Are:

Proven ability to take a proactive, hands-on approach to solving problems, with a strong curiosity and eagerness to learn new skills and technologies.
Strong written and verbal communication skills, with experience collaborating effectively with both technical and non-technical stakeholders.
Track record of delivering accurate, detail-oriented work while following structured processes and maintaining a high standard of quality.
Experience quickly learning and adopting new software, tools, and technologies.
Ability to proactively identify, communicate, and escalate issues, blockers, and risks to keep work moving forward.
Experience working independently, taking ownership of outcomes, and building trust through empathy and accountability.
Proven ability to manage high-volume, repeatable work while maintaining accuracy, consistency, and quality.
Sound judgment to determine when to follow established processes, when to recommend improvements, and when to escalate exceptions.
Strong organizational and prioritization skills, with a history of delivering high-quality work on time.
Track record of delivering exceptional customer service and building trusted relationships with internal and external stakeholders.
Experience collaborating effectively in a fast-paced, global environment as part of a distributed team.
Experience partnering with cross-functional teams, managing internal requests, and balancing competing priorities while maintaining a customer-first mindset.
2+ years of experience in one or more of the following areas:
- Application Support
- Technical Support in a SaaS environment
- Support Operations
- Product Operations
- Customer Operations
- Financial Planning & Analysis (FP&A) or Financial Modeling

What We Offer

Competitive compensation package (Highly competitive base salary, equity package, and comprehensive benefits).
We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies.
High-end equipment to do your work in the best conditions.

How We Work

Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.

Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community.

Go for it: We are biased toward action. Every action leads to learning, and these learnings get us one step closer to our mission.

Be real, be humble: We are generous with our feedback, open to changing our views, and approach conversations with empathy, knowing everyone is trying to do the best for Pigment.

Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our customers heroes in their organizations.

$65,000 - $72,000 a year

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.

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More about this job

Responsibilities

The Product Support Specialist serves as a primary point of contact to troubleshoot complex product issues and provide expert technical guidance to customers. They collaborate cross-functionally with Engineering and Product teams to drive product improvements and optimize support processes.

Requirements

Candidates must have 2+ years of experience in technical support, SaaS, or related operational roles. Strong communication skills, a proactive problem-solving mindset, and the ability to manage high-volume work are essential.

Skills

Technical support
SaaS
Customer experience
Problem solving
Troubleshooting
Financial planning
Data analysis
Communication
Process improvement
Stakeholder management
Product operations
Customer success
Relationship building
Analytical skills
Cross-functional collaboration

Benefits

Equity package
Comprehensive benefits
Generous time off
Parental leave
High-end equipment

Visa sponsorship

Not detected in the job text

Keywords

SaaS
AI platform
Business planning
Performance management
Technical support
Product support
Customer success
Engineering
Product operations
Financial modeling
FP&A
Troubleshooting
Customer experience
Stakeholder management
Process optimization
Data management
Agility
Scale
Cross-functional collaboration
Customer health monitoring

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