Jobs in Canada

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Added 1 min ago
SP
Talent Advisor, AI Labs
Salesforce Partner Canada
Toronto, ON
- Full-time
Serve as a trusted advisor to hiring managers - pushing back, advising on tradeoffs, and bringing market intelligence that sharpens decision-making
Added 4 hours ago
S
Talent Advisor, AI Labs
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Serve as a trusted advisor to hiring managers - pushing back, advising on tradeoffs, and bringing market intelligence that sharpens decision-making
Added 4 hours ago
D
Senior Advisor, Product administration
Desjardins
Montreal, QC
- Full-time
As a senior product administration advisor, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You lead…
Added 4 hours ago
L
Principal Engineer, Global Networks & Infrastructure
lululemon
Vancouver, BC
- Full-time
…connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.…
Added 5 hours ago
S
Beauty Advisor - Full Time
sephora.com
Calgary, AB
- $17 to $20 CAD / hour
- Full-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 5 hours ago
J
Key Account Manager
Jobgether
Canada
- Full-time
…identifying new business opportunities. Acting as a trusted advisor, you will build strong, long-term relationships with key stakeholders and help partners maximize their business…
Added 7 hours ago
S
Beauty Advisor - Part Time
Sephora
BC · Delta, BC
- $19.85 to $24.8 CAD / hour
- Part-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 8 hours ago
A
Personal Banking Advisor - Lethbridge Paramount
ATB
Lethbridge, AB
- Full-time
Elevate Your Career as a Personal Banking Advisor at ATB Financial!
Added 8 hours ago
S
Client Experience and Services Manager, Stores
sephora.com
Thunder Bay, ON
- Full-time
…Skincare, and Fragrance Studio, including the Paid Services Beauty Advisor (PSBA) team who deliver personalized 1:1 services. With a strong emphasis on coaching and development, you will…
Added 9 hours ago
GC
Senior Manager, Financial Planning and Analysis – EA SPORTS, Catalyst Studios
Game Companies
Vancouver, BC
- Full-time
…- American Football / Catalyst, you will serve as a trusted advisor to studio leadership and cross-functional partners - connecting financial planning, business performance, and development…
Added 9 hours ago
AB
Sales Advisor - Yorkville
ANINE BING
Toronto, ON
- Full-time
ANINE BING is looking for a full time Sales Advisor/ Stylist to join the team at our flagship store located in Yorkville, Toronto.
Added 9 hours ago
RT
Senior Principal Engineer
Raising The Village
Remote, Canada
- Full-time
- Remote
Serve as a trusted technical advisor to leadership.
Added 10 hours ago
A
Mid-Market Implementation Specialist - Americas
Ashby
Canada
- Full-time
…part project manager, part technical expert, and part trusted advisor to the…
Added 10 hours ago
P4
Director Sales, Asian Markets
Pier 4 Ltd.
Toronto, ON
- Full-time
Identify, engage, and cultivate new business opportunities within the financial advisor network to expand Pier 4's market presence.
Added 10 hours ago
HR
Beauty Advisor - Jo Malone London
Holt Renfrew
Toronto, ON
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 10 hours ago
AF
Personal Banking Advisor - Lethbridge Paramount
ATB Financial
Lethbridge, AB
- Full-time
Elevate Your Career as a Personal Banking Advisor at ATB Financial!
Added 10 hours ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
Contribute operational risk and control input to strategic change, new product approval/NBAC, regulatory and business initiatives, identifying impacts and required controls.
Added 10 hours ago
D
Omnichannel Sports Sales Advisor (Customer Service) (Part time-fixed contract)
Decathlon
Burnaby, BC
- $19.75 to $21.75 CAD / hour
- Part-time
Satisfy my users through my customer service skills, product knowledge and proficiency in sports.
Added 10 hours ago
D
Omnichannel Sports Sales Advisor (Cycling, Inline & Ice Skates) (Part time)
Decathlon
Burnaby, BC
- $19.75 to $21.75 CAD / hour
- Part-time
Satisfy my users through my customer service skills, product knowledge and proficiency in sports.
Added 10 hours ago
BB
Computer Sales Associate (Full Time)
Best Buy Canada
Langley (District), BC
- Full-time
You’ll love it here! We are hiring immediately for a retail sales associate, which we call an advisor at Best Buy. As a retail sales associate, you will be the face of Best Buy for everyone…
Added 10 hours ago
Sales Advisor - Yorkville
ANINE BING
Toronto, ON
ANINE BING is looking for a full time Sales Advisor/ Stylist to join the team at our flagship store located in Yorkville, Toronto.
Added 11 hours ago
HR
Beauty Advisor - Jo Malone London
Holt Renfrew
Toronto, ON
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 11 hours ago
R
Advisor for installation, sales and projets
RONA
Montreal, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 11 hours ago
BB
Associé(e) aux ventes - Mobile (Temps plein) / Mobile Sales Associate (Full Time)
Best Buy Canada
Canada
- Full-time
You’ll love it here! We are hiring immediately for a retail sales associate, which we call an advisor at Best Buy. As a retail sales associate, you will be the face of Best Buy for everyone…
Added 11 hours ago
SB
05657 Inside Sales
Sally Beauty Holdings
Oakville, ON
- Part-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…

Pigment

Product Support Specialist

Toronto, ON, Canada

$65,000 - $72,000 a year · Full-time

Apply on jobs.lever.co About employer

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Job details

Pay: $65,000 - $72,000 a year
Job type: Full-time
Experience: 2+ years of experience in one or more of the following areas:
Posting language: English
Posted: Jul 22, 2026

Original job description

Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team - from Finance to HR - to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Uber, Anthropic, Snowflake or Siemens, use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 700+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

This is a hybrid role based out of our Toronto office.

\nAbout the Role

As a Product Support Specialist at Pigment, you will play a critical role in delivering an exceptional customer experience by serving as a trusted technical advisor and advocate.

You'll partner closely with customers to troubleshoot complex product issues, provide expert guidance, and empower them to get the most value from the platform. Working cross-functionally with Engineering, Product, Customer Success, and Education, you'll help shape product improvements, optimize support processes, and proactively drive customer success.

This role is ideal for someone who thrives in a fast-paced SaaS environment, enjoys solving technical challenges, and is passionate about building lasting customer relationships while continuously learning and growing.

What You Will Do:

Provide Expert Assistance: serve at the primary point of contact for customers seeking help.
Problem Solve: Diagnose, replicate, and resolve product issues working closely with our engineering team.
Educate our Customers: Work closely with our customers and our education teams, highlighting gaps and helping to upskill customers to better use Pigment.
Develop Processes: You will work closely with cross-functional partners to establish process and seek out efficiencies.
Be the Voice of the Customer: Work closely with our Product team to ensure our roadmap is closely aligned with our customer needs.
Provide Outstanding Service: Customer Service is at the heart of our operation, you’ll provide a great customer experience when dealing with cases, and contribute to a multi-award winning support team, recognised for its best in industry customer service.
Proactively Monitor Customer Health: Work with our engineering and customer success teams to manage customer workspaces, and fix problems before they are noticed.
Continuously Learn and Develop Yourself: As we innovate and evolve our products, we’re equally committed to supporting your growth. We offer a variety of structured training opportunities and development pathways, both within the Support function and across other areas of the organization, allowing you to shape your career.

Who You Are:

Proven ability to take a proactive, hands-on approach to solving problems, with a strong curiosity and eagerness to learn new skills and technologies.
Strong written and verbal communication skills, with experience collaborating effectively with both technical and non-technical stakeholders.
Track record of delivering accurate, detail-oriented work while following structured processes and maintaining a high standard of quality.
Experience quickly learning and adopting new software, tools, and technologies.
Ability to proactively identify, communicate, and escalate issues, blockers, and risks to keep work moving forward.
Experience working independently, taking ownership of outcomes, and building trust through empathy and accountability.
Proven ability to manage high-volume, repeatable work while maintaining accuracy, consistency, and quality.
Sound judgment to determine when to follow established processes, when to recommend improvements, and when to escalate exceptions.
Strong organizational and prioritization skills, with a history of delivering high-quality work on time.
Track record of delivering exceptional customer service and building trusted relationships with internal and external stakeholders.
Experience collaborating effectively in a fast-paced, global environment as part of a distributed team.
Experience partnering with cross-functional teams, managing internal requests, and balancing competing priorities while maintaining a customer-first mindset.
2+ years of experience in one or more of the following areas:
- Application Support
- Technical Support in a SaaS environment
- Support Operations
- Product Operations
- Customer Operations
- Financial Planning & Analysis (FP&A) or Financial Modeling

What We Offer

Competitive compensation package (Highly competitive base salary, equity package, and comprehensive benefits).
We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies.
High-end equipment to do your work in the best conditions.

How We Work

Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.

Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community.

Go for it: We are biased toward action. Every action leads to learning, and these learnings get us one step closer to our mission.

Be real, be humble: We are generous with our feedback, open to changing our views, and approach conversations with empathy, knowing everyone is trying to do the best for Pigment.

Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our customers heroes in their organizations.

$65,000 - $72,000 a year

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.

Apply on jobs.lever.co About employer

More about this job

Responsibilities

The Product Support Specialist serves as a primary point of contact to troubleshoot complex product issues and provide expert technical guidance to customers. They collaborate cross-functionally with Engineering and Product teams to drive product improvements and optimize support processes.

Requirements

Candidates must have 2+ years of experience in technical support, SaaS, or related operational roles. Strong communication skills, a proactive problem-solving mindset, and the ability to manage high-volume work are essential.

Skills

Technical support
SaaS
Customer experience
Problem solving
Troubleshooting
Financial planning
Data analysis
Communication
Process improvement
Stakeholder management
Product operations
Customer success
Relationship building
Analytical skills
Cross-functional collaboration

Benefits

Equity package
Comprehensive benefits
Generous time off
Parental leave
High-end equipment

Visa sponsorship

Not detected in the job text

Keywords

SaaS
AI platform
Business planning
Performance management
Technical support
Product support
Customer success
Engineering
Product operations
Financial modeling
FP&A
Troubleshooting
Customer experience
Stakeholder management
Process optimization
Data management
Agility
Scale
Cross-functional collaboration
Customer health monitoring

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Work requirements

Jobs in Canada