Personal Support Worker

Company Description Pilgrim Care Connect Home (PCCH) is an Ontario-based home care provider focused on helping individuals live with dignity, independence, and comfort in their own homes. PCCH delivers compassionate, person-centered non-medical support, including personal care, companionship, homemaking, respite care, post-hospital assistance, and appointment accompaniment. The organization emphasizes understanding each person’s unique needs, respecting their choices, and building trusting relationships grounded in compassion and reliability. PCCH is committed to making everyday life better for the people it serves while giving families confidence and peace of mind. Guided by the values of “Compassionate Care, Dignified Living, Peace of Mind,” PCCH continues to grow as a trusted partner in home care.

Role Description The Personal Support Worker at Pilgrim Care Connect Home provides direct non-medical support to clients in their homes, ensuring comfort, safety, and dignity in daily living. This full-time, on-site role is based in Kingston, ON, and includes assisting clients with personal care, mobility, light housekeeping, meal preparation, and support with daily routines. The Personal Support Worker offers companionship, engages clients in meaningful activities, and accompanies them to appointments as needed. Responsibilities also include monitoring changes in clients’ well-being, documenting care provided, and communicating observations to supervisors or family members in a clear, respectful manner. The role requires working collaboratively with the PCCH team to maintain high standards of person-centered care and uphold organization values.

Qualifications

• Experience as a Support Worker or Personal Support Worker, with knowledge of home care practices and person-centered support.
• Strong Interpersonal Skills and Communication abilities to build trust, provide companionship, and interact effectively with clients, families, and team members.
• Understanding of Safeguarding principles, including client safety, confidentiality, and adherence to professional and ethical care standards.
• Ability to use basic Technical Support tools and digital platforms (e.g., electronic schedules, care documentation systems, mobile apps) to record and access client information.
• Relevant certification or training in Personal Support Work, Health Care Aide, or equivalent; current CPR/First Aid is an asset.
• Knowledge of safe mobility assistance, infection prevention, and proper body mechanics in a home care setting.
• Reliability, patience, cultural sensitivity, and the ability to work independently in clients’ homes.
• Valid driver’s license and access to reliable transportation for client visits within Kingston and surrounding areas is an asset.