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Technical Services Manager
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- $110,000 to $135,000 CAD / year
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Pillar5 Pharma Inc.

Technical Services Manager

Arnprior, ON, Canada

$110,000 to $135,000 CAD / year · Full-time

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Job details

Pay: $110,000 to $135,000 CAD / year
Job type: Full-time
Experience: A minimum of 7 years’ experience in a manufacturing environment and proven project management skills
Posting language: English
Posted: Sep 22, 2026

Original job description

Pillar5 Pharma is seeking a Manager of Technical Services to lead the technical formulation and process initiatives that support commercial manufacturing of ophthalmic sterile drug products. This includes new production introduction, lifecycle changes, and resolution of complex formulation-related issues. Reporting to the Director, Technical Services and Projects, the Manager of Technical services will also lead product exits and other technical support requirements, as required.

Qualifications and Requirements:

Post secondary degree in Science, Engineering, or a related field.
A minimum of 7 years’ experience in a manufacturing environment and proven project management skills
Thoroughly familiar with PM concepts and processes. Professional designation, PMP, is valued.
Excellent organizational and time management skills
Ability to work collaboratively within a team environment.
Knowledge of pharmaceutical GMPs
Strong oral and written communication skills, including listening skills.
Experience in technical writing, statistical analysis, root cause analysis and problem-solving techniques.
Proficiency with MS Office (Word, Excel, Project, PowerPoint)

Compensation:

$110,000.00 - CA$135,000.00 per year

Benefits:

Company events, Company pension, Disability insurance, Free coffee, Employee assistance program, Extended health care, Life insurance, On-site parking, Paid time off, Vision care & Wellness program

Key Responsibilities:

Formulation Leadership

Serve as the site subject matter expert, along with technical service specialists, for ophthalmic drug formulations, with particular focus on sterile liquid dosage forms, preservative systems, viscosity-modified formulations, excipient compatibility, stability, and manufacturability.
Lead formulation-related process development and scale-up activities to ensure new and existing Clear Eyes products can be compounded and manufactured consistently in a commercial environment.
Lead and assess formulation risks and recommend scientifically sound solutions related to bulk hold times, filtration, mixing, pH adjustment, osmolality, clarity, and fill performance.

Technical Transfer and Commercialization

Lead successful technical transfer and commercialization of new Clear Eyes products, re-launches, and additional SKUs, while aligning priorities with internal and external stakeholders.
Act as the technical bridge from new product development (NPD) to commercial production teams, translating formulation intent into practical manufacturing execution.
Develop batch parameters, process instructions, and manufacturing instructions for all new product introductions and transferred products.
Execute or lead trial, engineering, and stability batches required to support formulation scale-up, process confirmation, and launch readiness.

Manufacturing Support and Troubleshooting

Support Operations in troubleshooting formulation-related manufacturing issues and lead structured investigations into process deviations, yield losses, physical instability, or compounding challenges.
Partner with Engineering and Operations to define equipment and process requirements needed to manufacture ophthalmic formulations effectively and compliantly.
Provide technical leadership in root cause analysis, CAPA development, and change management associated with formulation or process changes.

Validation, Compliance, and Documentation

Work closely with Validation and PMO teams to align project priorities, technical transfer activities, and validation deliverables.
Support validation strategies and technical assessments for formulation, process, cleaning, and related manufacturing changes, ensuring GMP and regulatory compliance.
Collaborate with Quality Operations to maintain compliance and ensure technical decisions are properly documented and justified.

Customer, Supplier, and Cross-Functional Support

Represent Technical Services in interactions with customers and brand partners, ensuring technical expectations are aligned with site capabilities and compliance requirements.
Evaluate supplier-initiated changes in components or materials for impact on formulation performance, product quality, and validation requirements.
Evaluate supplier-initiated changes in components or materials for impact on formulation performance, product quality, and validation requirements.
Support innovative growth opportunities in ophthalmic products, including development of tailored manufacturing processes for new opportunities within the Clear Eyes portfolio and related ophthalmic programs.
Team Leadership
Lead and develop Technical Services team members, including Technical Specialists and Project Managers, in achieving annual goals and technical project deliverables.
Build department objectives and budgets aligned with site goals and strategic direction.
Lead and drive the department QMS KPIs, ensuring CAPAs, CCs, Deviations and Temporary Change Controls are completed on time.
Mentor team members in formulation science, technical writing, problem solving, and cross-functional project execution.

This posting is for an existing vacancy. Pillar5 Pharma does not use AI at any stage of the recruitment or hiring process. Pillar5 Pharma is committed to diversity, inclusion, and equal opportunity in the workplace. Accommodations are available upon request throughout the recruitment and selection process

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More about this job

Responsibilities

The Technical Services Manager leads formulation and process initiatives for ophthalmic sterile drug products, including technical transfer and commercialization. They also provide manufacturing support, troubleshoot process issues, and lead the Technical Services team to ensure compliance and project success.

Requirements

Candidates must hold a post-secondary degree in Science, Engineering, or a related field and possess at least 7 years of experience in a manufacturing environment. Strong project management skills, knowledge of pharmaceutical GMPs, and proficiency in technical writing and statistical analysis are required.

Skills

Formulation leadership
Technical transfer
Project management
GMP compliance
Statistical analysis
Root cause analysis
Technical writing
Problem-solving
Process development
Scale-up
Validation
Change management
MS Office
Team leadership
Sterile manufacturing

Benefits

Company events
Company pension
Disability insurance
Free coffee
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Wellness program

Visa sponsorship

Not detected in the job text

Keywords

Pharmaceutical Manufacturing
Ophthalmic
Sterile Drug Products
Formulation
GMP
PMP
Technical Transfer
Commercialization
Scale-up
Root Cause Analysis
CAPA
Validation
Quality Management System
Process Development
MS Office
Project Management
Regulatory Compliance
Change Management
Technical Writing
Statistical Analysis

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