Customer service representative jobs in Vaughan, ON and nearby

Within 25 km

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Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Aurora, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Aurora, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
P
Customer Service Representative
Pillway
Brampton, ON
- Full-time
…innovative environment. Pillway Pharmacy is on the lookout for a Customer Service Representative with great communication skills that can provide exemplary support and service to our…
Added 1 month ago
GF
Customer Service Representative (Motivator) - Brampton McLaughlin Corners West
GoodLife Fitness
Brampton, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 1 month ago
JA
Customer Service Agent (PT)
Jazz Aviation LP
Toronto, ON
- Part-time
Our Customer Service Agent, Kamaljeet, explains why she is passionate about her work
Added 1 month ago
P
Customer Service Representative - (FT)
Prometric
Toronto, ON
- $38,000 CAD / year
- Full-time
The successful candidate will work under the guidance and direction of the Customer Service Supervisor, to provide customer service to prospective test takers, end-user clients, and partner…
Added 1 month ago
TF
DO NOT APPLY - TEST REQ - Customer Service Representative II - Markham Canada
Thermo Fisher Scientific
Markham, ON
- Full-time
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FP
Customer Service Representative
FASTSIGNS Parker/Castle Rock
Brampton, ON
- Full-time
FASTSIGNS Brampton is hiring for a Customer Service Representative to join our team!
Added 1 month ago
IC
Bilingual Collection and Customer Service Agent
ifinance Canada
Toronto, ON
- Full-time
In office work model with one day per week at home optional
Added 1 month ago
WK
Customer Service Representative (Bilingual French/English)
Wolters Kluwer
Toronto, ON
- Full-time
Work Schedule: this is a hybrid role, in-office 2 days per week (Tuesdays and Wednesdays), and working remotely 3 days per week · Qualified candidates must live within commuting-distance to our Toronto, Canada office
Added 1 month ago
WK
Customer Service Representative (Bilingual French/English)
Wolters Kluwer
Toronto, ON
- Full-time
Work Schedule: this is a hybrid role, in-office 2 days per week (Tuesdays and Wednesdays), and working remotely 3 days per week · Qualified candidates must live within commuting-distance to our Toronto, Canada office
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Aurora, ON
- $17.6 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Aurora, ON
- From $17.6 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
R
Customer Service Associate - Building Materials
RONA
Maple, ON
- Full-time
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to…
Added 1 month ago
R
Customer Service Associate - BUILDING MATERIALS , PART TIME
RONA
Maple, ON
- Part-time
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to…
Added 1 month ago
R
Customer Service Associate - Flooring/Millwork
RONA
Maple, ON
- Full-time
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…

Pillway

Customer Service Representative

Brampton, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

Overview

Pillway isn't just a pharmacy, we're a healthcare technology company at the forefront of the industry. We are revolutionizing patient medication management through cutting-edge technology, creating a truly seamless and patient-first experience. Join our team and play a pivotal role in shaping the future of pharmacy services in a high-growth, innovative environment. Pillway Pharmacy is on the lookout for a Customer Service Representative with great communication skills that can provide exemplary support and service to our diverse customer base. This role is vital for managing non-pharmacist-specific inquiries, including shipping issues, in-app problems, technical glitches, and payment questions. The ideal candidate will be an expert in navigating our CRM system to ensure customer tickets are actioned promptly and escalated according to our service SLAs. As part of our customer support team, you will also participate in support programs for marketing campaigns, offering detailed information and assistance on promoted services. This position requires close collaboration with the Pharmacy Experience Specialist team to resolve complex issues, providing a seamless and efficient customer experience.

Key Responsibilities

CRM Management: Efficiently manage customer tickets within our CRM system, ensuring timely action and adherence to service SLAs for issue resolution.
Issue Escalation: Identify and escalate complex issues to the relevant teams or departments in a timely manner, ensuring swift resolution of customer concerns.
Campaign Support: Handle inbound calls related to marketing campaigns, providing information and assistance in both French and English to maximize customer engagement and satisfaction.
Technical and Payment Support: Troubleshoot technical issues with the app or website and assist with payment-related inquiries, ensuring a smooth and hassle-free customer experience.
Pharmacy Liaison: Collaborate with Pharmacy Experience Specialists for issues requiring pharmacy input, ensuring comprehensive support and resolution.

Qualifications

Excellent written and verbal communication skills.
Proven track record in customer service, with experience in tech support, healthcare, or similar fields preferred.
Strong familiarity with CRM systems and adept at managing and prioritizing tickets.
Excellent problem-solving skills, with the ability to address technical and payment-related inquiries efficiently.
Effective communication skills, capable of explaining complex issues
High level of empathy, patience, and dedication to providing a positive customer experience.

Why Work With Pillway?

Joining Pillway Means Becoming Part Of a Pioneering Team Dedicated To Revolutionizing Digital Pharmacy In Canada. Here's Why You Should Consider Us

Work at the cutting edge of health and technology, driving meaningful change in how people manage their health
Enjoy clear opportunities for professional growth and development as a key player in a future-focused and expanding organization.
Thrive in a supportive, high-energy, and collaborative team environment where your input is valued, and great work is recognized.
Receive a competitive compensation and comprehensive benefits package that reflects your skills and commitment, including:
- Dental care
- Extended health care

Interview Process

Only applicants whose experience aligns with our requirements will be contacted for next steps.

Join us at Pillway for a chance to shape the future of digital healthcare, where your work impacts lives daily, and innovation meets inclusivity.

We are an inclusive employer and provide accommodations for applicants with disabilities throughout the recruitment process. Please let us know if you require accommodation.

Disclosure: We use AI tools to assist with screening and evaluating applications

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage customer support tickets in the CRM, resolve shipping, app, website, technical, and payment inquiries, and escalate complex issues according to service-level agreements. Support marketing campaigns and collaborate with Pharmacy Experience Specialists to provide timely, comprehensive customer assistance.

Requirements

Candidates should have strong written and verbal communication, customer service experience, and familiarity with CRM systems and ticket prioritization; experience in technical support or healthcare is preferred. They should be effective problem-solvers with empathy, patience, and the ability to explain complex issues clearly.

Skills

Customer Service
Written Communication
Verbal Communication
CRM Management
Ticket Prioritization
Issue Escalation
Technical Troubleshooting
Payment Support
Problem-Solving
Empathy
Patience
Customer Experience
Campaign Support
Bilingual Communication

Benefits

Dental Care
Extended Health Care

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
CRM
Customer Tickets
Service-Level Agreements
Issue Escalation
Technical Support
App Troubleshooting
Website Troubleshooting
Payment Inquiries
Shipping Issues
Marketing Campaigns
Pharmacy Services
Healthcare Technology
Digital Pharmacy
Patient Medication Management
Customer Experience
Problem-Solving
Bilingual Support
English
French
Pharmacy Experience Specialists

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