Customer service jobs in Canada

Explore customer service jobs in Canada. Choose a role or place to find work that fits.

Counted Sep 29, 2026

Hiring at a glance

View jobs

Open jobs: 1,630
Employers: 479

Advertised starting pay

Average starting payCAD / hour: $18.46Across 220 listings
Average starting payCAD / year: $47,065Across 38 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 2%28 listings
Hybrid: 7%122 listings
On-site: 91%1,478 listings

Not specified: <1% (2 listings)

Employers hiring include Circle K (237), Farm Boy Inc. (168), Shoppers Drug Mart (68).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service jobs in Canada

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Added 1 month ago
Customer Service Representative
Farm Boy Inc.
Barrie, ON
From $18 CAD / hour
Full-time
Added 1 month ago
Attractions - Customer Service Representative
Clifton Hill - Fun By the Falls
Niagara Falls, ON
Added 1 month ago
Customer Service Agent 2-Newmarket- Part Time - Perm - Non -Bilingual 1
Serco
Newmarket, ON
Part-time
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of…
Added 1 month ago
Customer Service Representative
RBGlobal
Garson, MB
Full-time
Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our…
Added 17 days ago
Bilingual Customer Service Representative
Grainger Businesses
Montreal, QC · SAINT-LAURENT, Queb
…with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and…
Added 1 month ago
Overnight Customer Service Representative
Circle K
Dartmouth, NS
As a Customer Service Representative, you will enjoy:
Added 1 month ago
Customer Service Representative/Route Service Representative
Gateway Services Inc
Surrey, BC
$22 to $26 CAD / hour
Full-time
Customer Service Representative/Route Service Representative – Gateway Pet Memorial
Added 20 days ago
Customer Service Representative
Tenaquip Limitee
Senneville, QC
Full-time
Working with a fast-paced and energetic team, as a Customer Service Representative, you will develop and maintain solid business relationships with our valued customers. The team loves to…
Added 1 month ago
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Red Deer, AB
Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 1 month ago
Customer Service Representative
Hertz
AB · Edmonton International Airport, AB
Full-time
We are looking for a full time Customer Service and Sales Associate with a passion to drive customer satisfaction through providing outstanding service. If this is you and you’re ready for…
Added 4 months ago
Retail Customer Service Representative
African Lion Safari
Cambridge, ON
Full-time
…take pride in their job and want to make a difference in the customer service industry. These employees will have a positive impact on our guests by demonstrating kindness, sincerity, and…
Added 2 months ago
Customer Support Representative - India
Twist Bioscience
Ottawa, Ontario
Full-time
We are looking for passionate customer support representatives to join our rapidly expanding team. You will be responsible for delivering concierge-level, white glove support to our…
Added 1 month ago
Food Service Customer Service Representative
Circle K
Waasis, NB
As a Customer Service Representative, you will enjoy:
Added 1 month ago
Customer Service Representative - Grand Noodle Emporium
AMS of UBC
Vancouver, BC
Position title: Customer Service Representative
Added 1 month ago
Customer Service Representative - Part Time Overnights
Circle K
Bedford, NS
Part-time
As a Customer Service Representative, you will enjoy:
Added 2 months ago
Sales & Customer Service Associate
Aykah
Mississauga, ON
Full-time
Hi there! We’re Aykah Furniture (www.aykah.ca) and we’re looking for a customer-focused Sales Associate to join our in-store team and grow with us.
Added 2 months ago
Customer Service Associate (Counter and Warehouse)
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Peace River, AB
Full-time
Added 2 months ago
Customer Service Agent-Techniseal, Candiac QC
CRH Canada
Candiac, QC
Full-time
Added 1 month ago
Member Contact Centre Representative
Steinbach Credit Union
Winnipeg, MB
Full-time
Added 1 month ago
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Shediac, NB
Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 1 month ago
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Vernon, BC
Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 2 months ago
Customer Service Representative
Delta Bingo Inc HQ
St. Catharines, ON
$17.6 CAD / hour
Full-time
Job Description - Customer Service Representative
Added 1 month ago
Bilingual Customer Service Representative (6 months contract)
J.D. Irving, Limited
Dieppe, NB
Full-time
Midland Transport is looking for a motivated individual to work as a Bilingual Customer Service Representative (6 months contract) based in Head Office Location, Dieppe, NB.
Added 1 month ago
Overnight Customer Service Representative
Circle K
Truro, NS
As a Customer Service Representative, you will enjoy:
Added 1 month ago
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Langley (District), BC
Part-time
To provide prompt and superior customer service at the retail postal outlet.

Pillway

Customer Service Representative

Delta, BC, Canada

Job type: Full-time
Posting language: English
Posted: Aug 5, 2026

Apply About employer

Applications open in a new tab.

Original job description

Overview

Pillway isn't just a pharmacy, we're a healthcare technology company at the forefront of the industry. We are revolutionizing patient medication management through cutting-edge technology, creating a truly seamless and patient-first experience. Join our team and play a pivotal role in shaping the future of pharmacy services in a high-growth, innovative environment. Pillway Pharmacy is on the lookout for a Customer Service Representative with great communication skills that can provide exemplary support and service to our diverse customer base. This role is vital for managing non-pharmacist-specific inquiries, including shipping issues, in-app problems, technical glitches, and payment questions. The ideal candidate will be an expert in navigating our CRM system to ensure customer tickets are actioned promptly and escalated according to our service SLAs. As part of our customer support team, you will also participate in support programs for marketing campaigns, offering detailed information and assistance on promoted services. This position requires close collaboration with the Pharmacy Experience Specialist team to resolve complex issues, providing a seamless and efficient customer experience.

Key Responsibilities

CRM Management: Efficiently manage customer tickets within our CRM system, ensuring timely action and adherence to service SLAs for issue resolution.
Issue Escalation: Identify and escalate complex issues to the relevant teams or departments in a timely manner, ensuring swift resolution of customer concerns.
Campaign Support: Handle inbound calls related to marketing campaigns, providing information and assistance in both French and English to maximize customer engagement and satisfaction.
Technical and Payment Support: Troubleshoot technical issues with the app or website and assist with payment-related inquiries, ensuring a smooth and hassle-free customer experience.
Pharmacy Liaison: Collaborate with Pharmacy Experience Specialists for issues requiring pharmacy input, ensuring comprehensive support and resolution.

Qualifications

Excellent written and verbal communication skills.
Proven track record in customer service, with experience in tech support, healthcare, or similar fields preferred.
Strong familiarity with CRM systems and adept at managing and prioritizing tickets.
Excellent problem-solving skills, with the ability to address technical and payment-related inquiries efficiently.
Effective communication skills, capable of explaining complex issues clearly in both French and English.
High level of empathy, patience, and dedication to providing a positive customer experience.

Why Work With Pillway?

Joining Pillway Means Becoming Part Of a Pioneering Team Dedicated To Revolutionizing Digital Pharmacy In Canada. Here's Why You Should Consider Us

Work at the cutting edge of health and technology, driving meaningful change in how people manage their health
Enjoy clear opportunities for professional growth and development as a key player in a future-focused and expanding organization.
Thrive in a supportive, high-energy, and collaborative team environment where your input is valued, and great work is recognized.
Receive a competitive compensation and comprehensive benefits package that reflects your skills and commitment, including:

Dental care
Extended health care

Interview Process

Only applicants whose experience aligns with our requirements will be contacted for next steps.

Join us at Pillway for a chance to shape the future of digital healthcare, where your work impacts lives daily, and innovation meets inclusivity.

We are an inclusive employer and provide accommodations for applicants with disabilities throughout the recruitment process. Please let us know if you require accommodation.

Disclosure: We use AI tools to assist with screening and evaluating applications

Apply About employer

More about this job

Responsibilities

Manage customer tickets within a CRM system to resolve technical, payment, and shipping inquiries while adhering to service SLAs. Collaborate with pharmacy specialists and support marketing campaigns to ensure a seamless customer experience.

Requirements

Candidates must have excellent written and verbal communication skills in both English and French. Experience in tech support, healthcare, or CRM management is preferred along with strong problem-solving abilities.

Skills

CRM Management
Customer Service
Technical Support
Bilingual Communication
Problem Solving
Issue Escalation
Ticket Prioritization
Payment Support
Empathy
Patient Management

Benefits

Dental care
Extended health care

Visa sponsorship

Not detected in the job text

Keywords

CRM
SLA
Healthcare Technology
Digital Pharmacy
Technical Support
Bilingual
French
English
Patient Medication Management
Customer Experience
Ticket Management
Health Tech

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