Customer service jobs in Canada

Explore customer service jobs in Canada. Choose a role or place to find work that fits.

Counted Sep 30, 2026

Hiring at a glance

View jobs

Open jobs: 1,672
Employers: 472

Advertised starting pay

Average starting payCAD / hour: $18.40Across 241 listings
Average starting payCAD / year: $47,597Across 36 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 2%31 listings
Hybrid: 7%125 listings
On-site: 91%1,514 listings

Not specified: <1% (2 listings)

Employers hiring include Circle K (231), Farm Boy Inc. (188), Shoppers Drug Mart (68).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service jobs in Canada

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Added 1 month ago
Customer Service Representative (Part-Time)
Circle K
Rexton, NB
Part-time
As a Customer Service Representative, you will enjoy:
Added 1 month ago
Customer Service Representative
Lifemark Health Group
Mississauga, ON
Part-time
Customer Service Representative – Lifemark Physiotherapy Meadowvale Town Centre
Added 1 month ago
Casual Customer Service Representative
Hertz
Richmond, BC
Part-time
We are looking for a casual Customer Service and Sales Associate with a passion to drive customer satisfaction through providing outstanding service. If this is you and you’re ready for…
Added 1 month ago
Customer Service Representative
Hertz
Enfield, NS
Full-time
We are looking for a full-time Customer Service and Sales Associate with a passion to drive customer satisfaction through providing outstanding service. If this is you and you’re ready for…
Added 22 days ago
Customer Service Representative
U-Haul
Ajax, ON
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be…
Added 2 months ago
Customer Service Representative
Circle K
Greenwood, NS
Temporary
As a Customer Service Representative, You Will Enjoy
Added 1 month ago
Customer Service Representative - Bilingual (French/English)
HearCANADA
Burlington, ON
Full-time
The Customer Service Representative (CSR) is essential to maintainin
Added 1 month ago
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Oromocto, NB
Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 1 month ago
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 1 month ago
Part Time Customer Service Representative
Circle K
Dartmouth, NS
Part-time
As a Customer Service Representative, you will enjoy:
Added 1 month ago
Customer Service Representative
Circle K
Conway, NS
As a Customer Service Representative, you will enjoy:
Added 1 month ago
Part Time Overnight Customer Service Representative
Circle K
Lower Sackville, NS
Part-time
As a Customer Service Representative, you will enjoy:
Added 1 month ago
Customer service associate
La Maison Simons
Laval, QC · CF Carrefour Laval
Added 2 months ago
Post Office Clerk, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Halifax, NS
Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 1 month ago
Customer Service Representative
Linde
Rimouski, QC
Full-time
The Customer Service Representative is responsible for delivering exceptional customer care and quality control support by managing inbound inquiries across multiple channels. This role…
Added 22 days ago
Customer Service Representative
U-Haul
Milton, ON
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to…
Added 1 month ago
Customer Service Agent - Retail
Quincaillerie Richelieu Ltee
Dartmouth, NS
Full-time
Added 1 month ago
Customer Service Representative
MNSI Telecom
Windsor, ON
Full-time
We’re looking for someone who genuinely enjoys building relationships and delivering great customer service. If you’re outgoing, detail-oriented, and committed to making every customer…
Added 1 month ago
Post Office Clerk, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
West Kelowna, BC
Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 1 month ago
Customer Service Supervisor
Graymont
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Graymont is seeking a Customer Service Supervisor to establish and maintain a world-class customer service team to deliver service excellence to Graymont’s customers in the Central and…
Added 1 month ago
Client Service Representative
CMB Insurance Brokers
Grande Prairie, AB
Full-time
Added 1 month ago
Customer Service Associate I
Dollar Tree Stores
Strathroy, ON
Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 1 month ago
Customer Service Representative - ACT
Circle K
Dalhousie, NB
As a Customer Service Representative, you will enjoy:
Added 1 month ago
Customer Service Agent Job Openings (Part-Time)
The Sydney Call Centre
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Part-time · Other
…operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across…
Added 1 month ago
Customer Service Representative
Spicers Canada
Ottawa, ON · Kitchener, ON · Vaughan, ON
Full-time

Pillway

Customer Service Representative

Delta, BC, Canada

Job type: Full-time
Posting language: English
Posted: Aug 5, 2026

Apply About employer

Applications open in a new tab.

Original job description

Overview

Pillway isn't just a pharmacy, we're a healthcare technology company at the forefront of the industry. We are revolutionizing patient medication management through cutting-edge technology, creating a truly seamless and patient-first experience. Join our team and play a pivotal role in shaping the future of pharmacy services in a high-growth, innovative environment. Pillway Pharmacy is on the lookout for a Customer Service Representative with great communication skills that can provide exemplary support and service to our diverse customer base. This role is vital for managing non-pharmacist-specific inquiries, including shipping issues, in-app problems, technical glitches, and payment questions. The ideal candidate will be an expert in navigating our CRM system to ensure customer tickets are actioned promptly and escalated according to our service SLAs. As part of our customer support team, you will also participate in support programs for marketing campaigns, offering detailed information and assistance on promoted services. This position requires close collaboration with the Pharmacy Experience Specialist team to resolve complex issues, providing a seamless and efficient customer experience.

Key Responsibilities

CRM Management: Efficiently manage customer tickets within our CRM system, ensuring timely action and adherence to service SLAs for issue resolution.
Issue Escalation: Identify and escalate complex issues to the relevant teams or departments in a timely manner, ensuring swift resolution of customer concerns.
Campaign Support: Handle inbound calls related to marketing campaigns, providing information and assistance in both French and English to maximize customer engagement and satisfaction.
Technical and Payment Support: Troubleshoot technical issues with the app or website and assist with payment-related inquiries, ensuring a smooth and hassle-free customer experience.
Pharmacy Liaison: Collaborate with Pharmacy Experience Specialists for issues requiring pharmacy input, ensuring comprehensive support and resolution.

Qualifications

Excellent written and verbal communication skills.
Proven track record in customer service, with experience in tech support, healthcare, or similar fields preferred.
Strong familiarity with CRM systems and adept at managing and prioritizing tickets.
Excellent problem-solving skills, with the ability to address technical and payment-related inquiries efficiently.
Effective communication skills, capable of explaining complex issues clearly in both French and English.
High level of empathy, patience, and dedication to providing a positive customer experience.

Why Work With Pillway?

Joining Pillway Means Becoming Part Of a Pioneering Team Dedicated To Revolutionizing Digital Pharmacy In Canada. Here's Why You Should Consider Us

Work at the cutting edge of health and technology, driving meaningful change in how people manage their health
Enjoy clear opportunities for professional growth and development as a key player in a future-focused and expanding organization.
Thrive in a supportive, high-energy, and collaborative team environment where your input is valued, and great work is recognized.
Receive a competitive compensation and comprehensive benefits package that reflects your skills and commitment, including:

Dental care
Extended health care

Interview Process

Only applicants whose experience aligns with our requirements will be contacted for next steps.

Join us at Pillway for a chance to shape the future of digital healthcare, where your work impacts lives daily, and innovation meets inclusivity.

We are an inclusive employer and provide accommodations for applicants with disabilities throughout the recruitment process. Please let us know if you require accommodation.

Disclosure: We use AI tools to assist with screening and evaluating applications

Apply About employer

More about this job

Responsibilities

Manage customer tickets within a CRM system to resolve technical, payment, and shipping inquiries while adhering to service SLAs. Collaborate with pharmacy specialists and support marketing campaigns to ensure a seamless customer experience.

Requirements

Candidates must have excellent written and verbal communication skills in both English and French. Experience in tech support, healthcare, or CRM management is preferred along with strong problem-solving abilities.

Skills

CRM Management
Customer Service
Technical Support
Bilingual Communication
Problem Solving
Issue Escalation
Ticket Prioritization
Payment Support
Empathy
Patient Management

Benefits

Dental care
Extended health care

Visa sponsorship

Not detected in the job text

Keywords

CRM
SLA
Healthcare Technology
Digital Pharmacy
Technical Support
Bilingual
French
English
Patient Medication Management
Customer Experience
Ticket Management
Health Tech

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