Customer service representative jobs in New Westminster, BC and nearby

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Added 1 month ago
R
Customer Service Associate
RONA
Vancouver, BC
- Full-time
Cashier and customer service experience would be an asset
Added 1 month ago
WC
Customer Service Representative (Inside Sales)
Waste Control Services Inc.
Coquitlam, BC
- Full-time
Must possess a valid Class 5 BC driver’s license
Added 1 month ago
Customer Service Representative
Survitec Group Limited
Delta, BC
Vacancy Title: Customer Service Representative – Sales and Reception
Added 1 month ago
WC
Customer Service Representative
Waste Connections of Canada
Coquitlam, BC
- Full-time
Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service…
Added 1 month ago
PH
Customer Service Representative, Employee Records and Benefits
Provincial Health Services Authority
Burnaby, BC
- Full-time
…(ERB), and under the work direction of the Team Coordinator, the Customer Service Representative (CSR) provides customer service support to internal and external customers through phone,…
Added 1 month ago
AU
Security Guard - Bilingual - Customer Service Representative - Casual
Allied Universal
Vancouver, BC
- $20 CAD / hour
- Full-time
Allied Universal is seeking Security Guard Bilingual - Customer Service Representative in Vancouver, British Columbia.
Added 1 month ago
R
Customer Service Associate
RONA
Surrey, BC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 1 month ago
RI
Specialist, Customer Service Representative
RXO, Inc.
Burnaby, BC
- $55,000 CAD / year
- Full-time
At RXO, exceptional customer service is at the heart of our success. As the Specialist, Customer Service Representative, you’ll work to ensure our internal and external customers receive…
Added 2 months ago
Delivery Station Customer Service Associate
Amazon
Burnaby, BC
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their…
Added 1 month ago
BB
Customer Service Representative
Busy Bee Gold
Vancouver, BC
- Full-time
The Customer Service Representative at Busy Bee Gold plays an essential role in delivering a welcoming, professional and detail focused customer experience through strong communication…
Added 1 month ago
VH
Customer Service Representative
Vancouver Handyman Services
Burnaby, BC
- Part-time
…well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for…
Added 2 months ago
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Customer Service Representative - (PT)
Prometric
Vancouver, BC
- $19 CAD / hour
- Part-time
The successful candidate will work under the guidance and direction of the Customer Service Supervisor to provide customer service to prospective test takers, end-user clients, and partner…
Added 2 months ago
DT
Customer Service Associate I
Dollar Tree Stores
North Vancouver, BC
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 2 months ago
C
Sr. Client Service Representative
CIBC
Vancouver, BC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 2 months ago
PB
Customer Service Representative
Pacific Blue Cross
Burnaby, BC
- Full-time
Under the general supervision of the Team Leader, Customer Experience, the Customer Service Representative, Customer Experience provides inbound and outbound call centre services to…
Added 2 months ago
P
Customer Service Representative - (PT)
Prometric
Vancouver, BC
- $19 CAD / hour
- Part-time
The successful candidate will work under the guidance and direction of the Customer Service Supervisor to provide customer service to prospective test takers, end-user clients, and partner…
Added 2 months ago
CC
Customer Service Representative
Crossroads C&I
Coquitlam, BC
- Full-time
The successful candidate must have the ability to maintain professional behavior under pressure in person and on the telephone
Added 2 months ago
H
Casual Customer Service Representative
Hertz
Richmond, BC
- $21.51 CAD / hour
- Part-time
Must have the ability to build relationships with customers
Added 3 months ago
P
Customer Service Representative
Pillway
Delta, BC
- Full-time
…innovative environment. Pillway Pharmacy is on the lookout for a Customer Service Representative with great communication skills that can provide exemplary support and service to our…
Added 3 months ago
BH
Customer Service Representative
BC Housing
Burnaby, BC
- Full-time
Reporting to the Manager, Administration, the Customer Service Representative is responsible for responding to phone calls and emails and provides customer service and administrative…
Added 3 months ago
AO
Customer Service Representative - Grand Noodle Emporium
AMS of UBC
Vancouver, BC
- $18.73 CAD / hour
Position title: Customer Service Representative
Added 3 months ago
RI
Specialist, Customer Service Representative
RXO, Inc.
Burnaby, BC
- Full-time
At RXO, exceptional customer service is at the heart of our success. As the Specialist, Customer Service Representative, you’ll work to ensure our internal and external customers receive…
Added 3 months ago
AO
Customer Service Representative - Honour Roll Sushi
AMS of UBC
Vancouver, BC
- $18.73 CAD / hour
Position title: Customer Service Representative
Added 3 months ago
HI
Senior Client Service Representative, Employee Benefits
HUB International
Burnaby, BC
- Full-time
Successful completion of LLQP and Life License required
Added 4 months ago
FF
Technical Customer Service Representative 2
Fox Factory
Burnaby, British Columbia
- Full-time
2+ years of experience working as a technical customer service representative or other experiences in the bicycle industry, or possible other applicable mechanical industries that make for…

Pillway

Customer Service Representative

Delta, BC, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Aug 5, 2026

Original job description

Overview

Pillway isn't just a pharmacy, we're a healthcare technology company at the forefront of the industry. We are revolutionizing patient medication management through cutting-edge technology, creating a truly seamless and patient-first experience. Join our team and play a pivotal role in shaping the future of pharmacy services in a high-growth, innovative environment. Pillway Pharmacy is on the lookout for a Customer Service Representative with great communication skills that can provide exemplary support and service to our diverse customer base. This role is vital for managing non-pharmacist-specific inquiries, including shipping issues, in-app problems, technical glitches, and payment questions. The ideal candidate will be an expert in navigating our CRM system to ensure customer tickets are actioned promptly and escalated according to our service SLAs. As part of our customer support team, you will also participate in support programs for marketing campaigns, offering detailed information and assistance on promoted services. This position requires close collaboration with the Pharmacy Experience Specialist team to resolve complex issues, providing a seamless and efficient customer experience.

Key Responsibilities

CRM Management: Efficiently manage customer tickets within our CRM system, ensuring timely action and adherence to service SLAs for issue resolution.
Issue Escalation: Identify and escalate complex issues to the relevant teams or departments in a timely manner, ensuring swift resolution of customer concerns.
Campaign Support: Handle inbound calls related to marketing campaigns, providing information and assistance in both French and English to maximize customer engagement and satisfaction.
Technical and Payment Support: Troubleshoot technical issues with the app or website and assist with payment-related inquiries, ensuring a smooth and hassle-free customer experience.
Pharmacy Liaison: Collaborate with Pharmacy Experience Specialists for issues requiring pharmacy input, ensuring comprehensive support and resolution.

Qualifications

Excellent written and verbal communication skills.
Proven track record in customer service, with experience in tech support, healthcare, or similar fields preferred.
Strong familiarity with CRM systems and adept at managing and prioritizing tickets.
Excellent problem-solving skills, with the ability to address technical and payment-related inquiries efficiently.
Effective communication skills, capable of explaining complex issues clearly in both French and English.
High level of empathy, patience, and dedication to providing a positive customer experience.

Why Work With Pillway?

Joining Pillway Means Becoming Part Of a Pioneering Team Dedicated To Revolutionizing Digital Pharmacy In Canada. Here's Why You Should Consider Us

Work at the cutting edge of health and technology, driving meaningful change in how people manage their health
Enjoy clear opportunities for professional growth and development as a key player in a future-focused and expanding organization.
Thrive in a supportive, high-energy, and collaborative team environment where your input is valued, and great work is recognized.
Receive a competitive compensation and comprehensive benefits package that reflects your skills and commitment, including:
- Dental care
- Extended health care

Interview Process

Only applicants whose experience aligns with our requirements will be contacted for next steps.

Join us at Pillway for a chance to shape the future of digital healthcare, where your work impacts lives daily, and innovation meets inclusivity.

We are an inclusive employer and provide accommodations for applicants with disabilities throughout the recruitment process. Please let us know if you require accommodation.

Disclosure: We use AI tools to assist with screening and evaluating applications

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage customer tickets within a CRM system to resolve technical, payment, and shipping inquiries while adhering to service SLAs. Collaborate with pharmacy specialists and support marketing campaigns to ensure a seamless customer experience.

Requirements

Candidates must have excellent written and verbal communication skills in both English and French. Experience in tech support, healthcare, or CRM management is preferred along with strong problem-solving abilities.

Skills

CRM Management
Customer Service
Technical Support
Bilingual Communication
Problem Solving
Issue Escalation
Ticket Prioritization
Payment Support
Empathy
Patient Management

Benefits

Dental care
Extended health care

Visa sponsorship

Not detected in the job text

Keywords

CRM
SLA
Healthcare Technology
Digital Pharmacy
Technical Support
Bilingual
French
English
Patient Medication Management
Customer Experience
Ticket Management
Health Tech

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