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Added 1 hour ago
W
(CAN) Stocking 2 Team Lead
Walmart
Selkirk, MB
- Full-time
4. Ensure strong communication with associates and management with the planning meeting, lead the daily Team Huddle at the start of each shift, and provide the team with updates, set goals,…
Added 2 hours ago
LC
Grocery Assistant Department Manager Part Time Day
Loblaw Companies Limited
Calgary, AB
- Part-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
Added 3 hours ago
A
Senior Dynamics 365 F&O Functional Consultant-RQ00762
Amyantek
Toronto, ON
- Contract
Demonstrated ability to lead solution workshops, facilitate technical discussions, and align business and technical stakeholders on solution approaches
Added 3 hours ago
7
Store Crew
7-Eleven
Regina, SK
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 3 hours ago
SC
shift supervisor - Store# 83227, INTACT
Starbucks Coffee Company
Calgary, AB
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 5 hours ago
EB
Store Manager - Jo Malone London - Fulltime - Chinook Centre - Calgary AB
ELC Beauty LLC
Calgary, AB
- Full-time
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 5 hours ago
C
Sr Finance Manager
Confidentiel
Markham, ON
- $140,000 to $150,000 CAD / year
- Full-time
We are looking for an experienced Sr Finance Manager to lead financial reporting activities and support sound business decision-making in Thornhill, Ontario. This role is well suited to a…
Added 7 hours ago
BG
Director of Marketing & Digital Commerce
Barbecues Galore
Burlington, ON
- Full-time
We are looking for a Director of Marketing & Digital Commerce to lead our entire marketing and e-commerce operations. You will own the website and digital content, build our brand, bring…
Added 9 hours ago
WB
Warehouse Crew
Whistler Blackcomb
Whistler, BC
- Temporary
Work and play with the best team at WB. The primary focus of this position is to assist the Warehouse Lead hand, overseeing the day-to-day operations and material control in a fast paced…
Added 9 hours ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Kamloops, BC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 10 hours ago
L
Assistant Manager, Operations | Tanger Outlet
lululemon
Ottawa, ON
- Internship
The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our retail business runs smoothly and successfully. Assistant…
Added 10 hours ago
L
Seasonal Guest Experience Lead | Banff Avenue
lululemon
Banff, AB
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 10 hours ago
L
Guest Experience Lead | Promenades St-Bruno
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 11 hours ago
W
(CAN) Overnight Lead Department Manager
Walmart
Kamloops, BC
- Full-time
Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role, you lead and…
Added 12 hours ago
TB
PT Support Associate - Seasonal
Tory Burch
Richmond, BC
- Part-time
When you join us, you’re joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry.
Added 13 hours ago
W
(CAN) Customer Service Manager
Walmart
Kelowna, BC
- Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 13 hours ago
LC
Produce Assistant Department Manager Full Time Day
Loblaw Companies Limited
Halifax, NS
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
Added 15 hours ago
Store Manager in Training
Freson Bros.
Stony Plain, AB
3 years minimum management experience in the retail food industry
Added 15 hours ago
NF
Grocery Team Leader
Nature's Fare Markets
Kelowna, BC
- Full-time
Walk the walk and talk the talk! Working with the Grocery Manager, you will help lead the grocery team by example, providing exceptional customer service and building a positive team…
Added 15 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Kelowna, BC
- $15 CAD / hour
- Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 15 hours ago
WC
(CAN) Front End Team Lead-1
Walmart Canada
Charlottetown, PE
- Full-time
Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
Added 15 hours ago
AC
Credit Team Lead
Aston Carter
AB · Edmonton, Alberta
- $38 to $42 CAD / hour
- Full-time
The Credit Team Lead protects the business from credit risk by reducing overdue receivables and lowering the cost of carrying accounts receivable. This role leads a team of credit…
Added 17 hours ago
S
Produce - Supervisor Produce TF Belmont
Sobeys
Langford, BC
- Full-time
Lead department in accordance with company presentation standards
Added 17 hours ago
Marketing Specialist
Cosmetic Physician Partners
Montreal, QC
…stakeholder communication. The Manager operates as the strategic lead for clinic growth by setting direction, driving accountability across internal specialists and agency partners, and…
Added 17 hours ago
AI
Sales Executive (Bilingual French/English)
ARxIUM INC
Remote, Canada
- $60,000 to $80,000 CAD / year
- Full-time
- Remote
…cutting-edge technology to help customers optimize pharmacy operations and meet the evolving demands of…

Pilot Company

Lead Guest Services Team Member

996 Great Northern Road, Sault Ste. Marie, ON, P6B 0B6, Canada

Pay Rates Starting between: $17.95 - $20.75 / hour · Full-time

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Job details

Pay: Pay Rates Starting between: $17.95 - $20.75 / hour
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:

Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
Complete end-of-shift reports and close out procedures
Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
Maintain an organized and clean work area
Use suggested selling methods to promote and sell products
Ensure quality service is delivered to every guest
Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
Determine break schedules and team member placement during shift
Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned

Pay Rates Starting between: $17.95 - $20.75 / hour
This position is for a current vacancy.

Qualifications

Experience in a similar position, especially with a restaurant or foodservice background
Incredible customer service skills & the ability to help maintain a customer focused culture
Ability to maintain equipment according to food safety standards
Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
Must be able to work a flexible schedule of nights, days, weekends, and holidays

Additional Information

Fuel Discount
Weekly Pay
RRSP (for Full Time Employees)
Extended Health Care Benefits (for Full Time Employees)
AD&D Insurance (for Full Time Employees)
Life Insurance (for Full Time Employees)
Adoption Assistance
Tuition Reimbursement
Extensive Training Program
Artificial Intelligence is used to screen, assess, or select applicants.

Position Category: Guest Services (FIELD-GUESTSRVC)

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More about this job

Responsibilities

The Lead Guest Services Team Member is responsible for processing fuel and merchandise transactions while leading a small team of cashiers. They also ensure high-quality guest service, maintain facility cleanliness, and manage shift operations including break schedules and conflict resolution.

Requirements

Candidates should have previous experience in a similar role, preferably within the restaurant or foodservice industry. Strong customer service skills and the ability to work a flexible schedule including nights, weekends, and holidays are required.

Skills

Customer service
Team leadership
Cash handling
Conflict resolution
Food safety
Inventory management
Transaction processing
Communication
Problem solving
Time management

Benefits

Fuel discount
Weekly pay
RRSP
Extended health care benefits
AD&D insurance
Life insurance
Adoption assistance
Tuition reimbursement
Extensive training program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Team Leadership
Cashier
Foodservice
Travel Center
Logistics
Operations
Inventory
Safety Standards
Shift Management
Transaction Processing
Hospitality

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