Program Facilitator - Job Track

Position Title: Program Facilitator

Department: Employment Services

Program: Job Track Childcare

Status: Contract until March 31, 2027 - Possibility of Extension

Pay Scale: $26.834 per hour to $31.569 per hour

Application Deadline: Until filled

This position is an existing vacancy.

Benefits include:
•    4% in lieu of vacation
•    HOOPP

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary:

The Program Facilitator, Job Track Program facilitates group-based employment, career and life skills training and provides individualized on-going guidance and support to Job Track project participants. The focus of the program is to help participants, develop their job skills and trade readiness so that they will be prepared to find work as apprentices.

Job Specific Responsibilities:

Direct Client Service

• Reduces barriers to access to services for the populations served by the program.  
• Determines eligibility and suitability for services through an intake process  
• Develops and facilitates workshops using a variety of platforms focused on employment, career, and apprenticeship  
• Provides practical support, guidance and resources to program participants as needed   
• Develops and monitors participant work placements through regular visits to work placement sites  
• Documents clients progress through accurate and timely case notes.  
• Provides financial supports to clients in keeping with program guidelines.  
• Encourages and supports apprenticeship registration for participants and employers  
• Delivers services to clients in a variety of formats including both in-person and virtually using different platforms.  
• Provides community referrals to services and organizations to support the participant’s success  
• Implements a variety of strategies to support and motivate participants to succeed on the job  

Administration

• Maintains electronic client records and protects the confidentiality of the information.  
• Participates in accreditation chart audits.  
• Assists in maintaining the program database by entering data, generating reports, supporting analysis, and regular auditing of data integrity.  
• Ensures all data is accurate and entered on a timely basis.  
• Assists in compiling and maintaining program resources.  
• Schedules and monitors client attendance using appropriate systems.

Teamwork and Collaboration

• Contributes, collects and acts on information using established communication systems   

• Prepares recommendations with reports and research for program improvements as needed  

• Participates in team and staff meetings and other Centre committees and activities as required  

• Outreaches to area job seekers and community groups to promote the program  

• Establishes working relationships with relevant agencies/services/employers that support client needs  

Position Requirements

Education

• Post secondary education, preferably in the social science field  

Professional Experience

• A minimum of 2 years' experience in job development and/or employment programming   
•  Awareness of and sensitivity to issues facing job seekers with barriers to employment  
• Group facilitation/adult education experience  
• Experience with or knowledge of pre-apprenticeship and trades in Ontario  
• Experience in collaborative goal setting, monitoring, adapting, and evaluating client progress towards goals  

Key Competencies

• Knowledge of issues, trends and legislation in the employment field and the labour market  
• Proven ability to outreach to, and work with jobseekers, employers and stakeholders  
• Group facilitation experience  
• Knowledge of community and social service resources, particularly for job seekers 
• An understanding of the factors affecting employability 
• Excellent documentation and case noting skills 
• Ability to work collaboratively with diverse clientele and colleagues  
• Strong digital literacy, including MS Office suite 

Linguistic Profile (for Centres with French Language Service Designations)

• Based on New Avenues Linguistics Rating Scale:  A+ (highest skill) to C- (lowest skill)  
• • English (oral expression): A+ (required)  
  • English (oral comprehension): A + (required)  
  • English (reading comprehension): A + (required)  
• Other languages an asset.  Bilingual preferred  

Personal Suitability/Other Requirements

• Compressed weeks Monday, Tuesday, Wednesday, Friday days from 8:30am-4:30pm, and every Thursday from 8:30am-8pm, with every second Friday off.   
• Positively contribute to monthly individual and team Key Performance Indicator (KPIs) while managing a challenging workload through prioritization and effective time management  
• Comfortable providing services in a hybrid model including in-person and virtual services from the Employment Centre or off-site locations  
• Communication skills, both oral and written, for a variety of audiences
• Access to a vehicle required