Archived listing. The details below describe a past opening.
Role summary
Provide a professional, customer-focused mailroom and front of house service for visitors, productions, tenants, couriers and staff. The role is responsible for managing incoming and outgoing mail through the Omnipost system, overseeing franking services, supporting customers with site information and mailroom queries, and resolving issues such as lost parcels or complaints. The postholder will monitor shared communication channels, maintain tidy and safe mailroom and front of house areas, log maintenance or cleaning requests, provide mailroom reports to Studio Management, and assist with wider studio functions including Reception cover when required.
Normal working hours are 8:00am to 5:00pm, Monday to Friday. However, flexibility is essential as operational requirements may require shifts to start as early as 6:30am or finish as late as 6:00pm.
Principle accountabilities
- To welcome and provide service excellence to our customers as they use the mailroom/s services.
- Sorting, processing via Omnipost system and distributing incoming and outgoing mail.
- Manage the franking machine services.
- Ensure customers and courier are equipped with knowledge and information regarding site locations and services to customers to enhance their customer journey.
- Develop and nurture good working relationships, being on hand to assist, advise and troubleshoot for customers mail queries.
- Manage mailroom issues such as lost parcels, customer complaints regarding the mailroom to resolution.
- Monitor and check shared mailroom inbox and teams chat to ensure all requests or queries are captured and managed efficiently, and that all stakeholders are aware.
- Assist with other functions as required by studio management team.
- Be responsible for the look and feel of the mail service and front of house areas, providing a professional, tidy and safe workspace at all times.
- Log all works required inside and outside of your area of responsibility with the customer services helpdesk, such as any cleaning or maintenance requests.
- Provide reports on Omnipost system to Studio Management as required.
- Assist covering the Reception as required ensuring all relevant processes are followed as required to ensure the security of site and customer satisfaction.
Nature and Scope
The above accountabilities take up most of their time, which is usually spent in the Studio mailroom. There is a need for forward planning but they usually operate day-to-day or task to task. There is some technical skill needed which can be trained on the job, but a customer service-focussed approach is essential for success. There is minimal supervision from line management, but minimal autonomy as most of the work is repetitive tasks where there is an established process to follow.
Skills And Experience
Essential criteria
- GCSEs passes in Maths and English or equivalent
- Customer Service experience
- Working knowledge of Microsoft Office suite (Word, Excel, Teams and Powerpoint)
- Excellent customer service and communication skills
- Able to manage a busy workload and prioritize tasks.
- People person who enjoys a challenge.
- Maintains a professional, customer focussed attitude.
- Flexible attitude to working hours to ensure there is cover at all main reception points at both Pinewood and Shepperton Studios.
Desirable criteria
- Previous reception, customer services or mailroom role desirable but not essential
- Experience of using bespoke in-house security systems, mail management systems or similar software
- Interest in the film and TV industry
- Able to commute between Shepperton Studios and Pinewood Studios on an ad hoc basis if required
Other information
- Role location: Pinewood
- Competitive starting salary and discretionary annual bonus of up to 7.5% of salary.
- 25 days’ holiday as standard with the option to buy 5 additional days, plus English public holidays.
- An extra day of leave to celebrate your Birthday
- Pension scheme 5% employer contribution and 3% minimum employee contribution.
- Comprehensive private medical healthcare from Bupa, including cover for pre-existing conditions, dental and optical cover.
- Income Protection for yourself, up to 75% of salary.
- Life assurance of 4 x annual salary.
- £3.20 per day Pinewood canteen subsidy.
- Two days per year volunteering allowance for our local communities.
- Invest@Work Saving Account with Fidelity.
- Various other staff perks including but not limited to, gym and retail discounts, free film screenings and staff events.
Our values
Teamwork
Respect
Integrity
Pioneering
Passionate
Can-do
Closing date for applications is 5th October 2026
Pinewood Group is an equal opportunities employer. We are highly committed to building a diverse and inclusive culture for our people and actively welcome applications from people of all backgrounds.
As such we would invite you to please complete our Diversity Monitoring Survey. We collect this information for equality monitoring purposes, as permitted by law, but you do not have to complete this form. If you choose to provide this information, you will help us to develop our equal opportunities policies and to monitor each stage of recruitment. All the information you provide will be anonymous and is not considered with your application.
Please let us know if you require any reasonable adjustments to be made to any stage of the recruitment process in your cover letter.
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