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Added 35 mins ago
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Pinnacle Live

Event Services Technician - Audio Visual, Event Technology

Toronto, ON, Canada

Posting language: English
Posted: Aug 18, 2026

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Original job description

Event Services Technician

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The Event Services Technician is responsible for assisting with the floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions

Ensure all event sets and strikes are completed according to Company SOPs.
Greet guests/clients before event and provide clear instructions on how to operate equipment.
Provide continued communication with client to ensure success of all events
Follows through on all client requests
Look for opportunities to enhance client’s event
Maintain accurate client event information within the Company’s business systems
Review daily invoices with client and obtain client’s signature on invoice(s)
Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
Ensure all inventory is in good working order and rental condition
Ensure any lost stolen or damaged equipment is immediately reported to management.
Ensure inventory is secure from theft and/or damage.
Make sure all Company occupied areas are clean, organized, and up to Company standards
Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
Comply with all Company policies and procedures
Other duties as assigned.

Education & Experience

High School Graduate or equivalent
Prior exposure to audio visual and/or hospitality industry
Computer proficiency (hardware, software and networking

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

Strong technical aptitude
Planning ability; able to plan ahead and prioritize
Excellent organizations skills
Strong inter-personal skills
Strong verbal, listening and written communication skills
Strong customer focus
Strong team player orientation

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sit at a desk
Stand or walk for long periods, including up and down stairs
Consistently bend and stoop
Use hands to hold, handle, or feel
Reach with hands and arms
Talk, hear and communicate.
Lift up to 50 pounds occasionally

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

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More about this job

Responsibilities

The Event Services Technician is responsible for the setup, strike, and operation of audio-visual technology solutions within a hospitality environment. They must provide exceptional customer service by assisting guests with equipment operation and ensuring all event requirements are met.

Requirements

Candidates must have a high school diploma or equivalent and prior experience in the audio-visual or hospitality industry. Strong technical aptitude, computer proficiency, and the ability to lift up to 50 pounds are required.

Skills

Audio visual
Event technology
Customer service
Technical aptitude
Networking
Hardware
Software
Staging
Problem-solving
Communication
Organization
Interpersonal skills
Teamwork
Planning

Visa sponsorship

Not detected in the job text

Keywords

Audio Visual
Event Services
Hospitality
Networking
Hardware
Software
Staging
Technical Support
Inventory Management
Customer Service
Event Technology
SOPs
Audio
Video
Data

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