Junior Customer Support Position
- ON, Canada
- Durham, ON, Canada
Salary Range: $20-$23 per hour · Full-time
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Job details
- Pay
- Salary Range: $20-$23 per hour
- Job type
- Full-time
- Apply by
- Education
- Bachelor’s degree
- Posting language
- English
- Posted
Original job description
Piper Companies is seeking a Junior Customer Service Associate for a leading financial services organization. The Junior Customer Service Associate is a hybrid opportunity requiring three days per week in Durham, NC, and is ideal for those looking to gain professional experience, strengthen their resume, and build a foundation in a client-focused environment. This role offers hands-on training and the opportunity to develop communication, relationship-building, and customer support skills within a growing industry.
Responsibilities of the Junior Level Customer Service Associate include:
Keywords: customer service associate, recent graduate, entry-level, communications major, psychology major, customer support, client services, relationship building, professional development, hybrid, career growth, early career opportunity
Responsibilities of the Junior Level Customer Service Associate include:
- Assist clients by providing information, answering questions, and ensuring a positive customer experience via email, messenger, or phone call
- Communicate with individuals in a professional, compassionate, and empathetic manner
- Maintain accurate records and update client information within company systems
- Work closely with team members to support client needs and follow up on inquiries
- Participate in training programs and professional development initiatives to build industry knowledge
- Bachelor's degree is Required
- Degrees in Communications, Psychology, or related fields are encouraged to apply
- Strong verbal and written communication skills
- Ability to demonstrate empathy, active listening, and professionalism
- Interest in developing a long-term professional career and gaining business experience
- Salary Range: $20-$23 per hour
- Comprehensive Benefits: Health, Vison, Dental, PTO, Paid Holiday and Sick Leave if Required by Law
Keywords: customer service associate, recent graduate, entry-level, communications major, psychology major, customer support, client services, relationship building, professional development, hybrid, career growth, early career opportunity
More about this job
Responsibilities
Assist clients by answering questions and providing information through email, messenger, and phone while delivering a positive, empathetic customer experience. Maintain accurate client records, collaborate with team members to address and follow up on client needs, and participate in training and professional development.
Requirements
A bachelor's degree is required, with candidates in communications, psychology, or related fields encouraged to apply. Applicants should have strong verbal and written communication skills, demonstrate empathy, active listening, and professionalism, and be interested in building a long-term career and gaining business experience.
Skills
- Customer Support
- Verbal Communication
- Written Communication
- Empathy
- Active Listening
- Professionalism
- Relationship Building
- Client Services
- Recordkeeping
- Customer Service
- Email Support
- Messenger Support
- Phone Support
- Teamwork
- Follow-Up
- Client Information Management
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Paid Time Off
- Paid Holidays
- Paid Sick Leave Where Required by Law
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
Keywords
- Customer Service Associate
- Customer Support
- Client Services
- Financial Services
- Entry-Level
- Recent Graduate
- Communications
- Psychology
- Messenger
- Phone Support
- Client Information
- Recordkeeping
- Relationship Building
- Empathy
- Active Listening
- Professionalism
- Teamwork
- Training
- Professional Development
- Hybrid
- Career Growth