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Added 28 mins ago
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Contract
Manager once Removed (MOR): Director, Retail Experience and Communications

PIPSC IPFPC

Communications Manager

Ottawa, ON, Canada

Pay: $136,379 to $170,473 CAD / year
Job type: Full-time
Apply by: Oct 24, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Sep 24, 2026

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Original job description

Reason for Porting: Backfill

Division: Public Affairs, Member Services & Communications

City: Ottawa, ON

Type of position: hybrid

Job Term: Permanent Full-time (35 hours per week)

Eligibility: Applicant must either be a Canadian citizen or a permanent resident eligible to work in Canada

Union/Non: Excluded

Competition: 26-48

The Professional Institute of the Public Service of Canada (PIPSC), a national union representing over 80,000 professionals and scientists across Canada, is seeking a bilingual Communications Manager to join our team at our National Office in Ottawa.

PIPSC/IPFPC is committed to building an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our goals and objectives. We are making concerted efforts to foster a workforce that is representative of our diverse membership. We strive to create a work environment that is welcoming to everyone regardless of their gender, age, religion, race, ethnicity, and nationality, particularly equity deserving groups, such as members of the IBPOC, 2SLGBTQIA+ communities, and people living with disabilities.

All qualified candidates will be considered; however, in support of achieving a diversified workforce we encourage applications for this opportunity from candidates belonging to one of the employment equity groups: Indigenous peoples (First Nations, Metis or Inuit), peoples of colour or persons with a disability. Consideration will be given to a qualified candidate who, at the time of application, voluntarily indicates being part of these groups.

What can I expect to do in this role?

Under the direction of the Director, Public Affairs and Member Services, the Manager, Communications is responsible for the leadership, management and operational performance of the Communications Division. The Manager provides leadership to a multidisciplinary team responsible for public relations, media relations, executive communications, digital communications and creative services. The position is accountable for divisional planning, people leadership, resource allocation, communications strategy, centralized intake, workflow management and the delivery of integrated communications services that support the Institute's strategic priorities.

Primary responsibilities:

Lead the operations of the Communications Division by establishing priorities, allocating resources and ensuring the effective delivery of integrated communications services in support of the Institute’s strategic and operational priorities.
Supervise, coach and develop Team Leads and staff, including recruitment, performance management, employee development and succession planning.
Develop and implement divisional operational plans and integrated communications strategies that support organizational priorities, collective bargaining, government relations, advocacy, member engagement and other Institute initiatives.
Oversee centralized communications intake, prioritization and workflow management, ensuring requests are assessed, coordinated and assigned according to organizational priorities, capacity, timelines and communications requirements.
Provide strategic communications advice to the Director, senior management and elected officials on complex and sensitive matters, including media relations, public affairs, executive communications, emerging issues and reputational considerations.
Direct the planning, development and delivery of communications across public and media relations, executive communications, digital communications, social media, web and creative services, ensuring consistent messaging, quality and alignment across channels.
Oversee the development and implementation of proactive media and public relations strategies, including media engagement, issues management and communications responses to emerging or high-profile matters.
Provide strategic oversight of the Institute’s digital communications channels and platforms, including social media, email communications, web content and evolving digital communications tools and practices.
Ensure effective coordination among communications functions and with other departments to support integrated campaigns, bargaining initiatives, government relations, organizing, member engagement and corporate priorities.
Develop and administer the Division’s operating budget and oversee contracts, procurement and the effective utilization of financial and human resources.
Monitor communications performance through media monitoring, digital and engagement analytics, stakeholder feedback, reporting and evaluation, and use findings to inform planning and continuous improvement.
Establish and maintain effective working relationships with internal and external stakeholders, including elected leaders, members, senior management, media, government representatives, labour organizations, communications partners and service providers.
Identify emerging communications trends, issues, opportunities and risks and recommend strategies to strengthen the Institute’s communications effectiveness and protect and enhance its reputation.
Participate in multidisciplinary teams assigned to special projects and work collaboratively with employees in other sections.
May be requested to undertake other related duties on a periodic basis.

Knowledge and Experience Requirements

Education / Experience:

A university degree in Communications, Public Relations, Journalism, Public Affairs, Marketing, Political Science or a related discipline; and
Seven (7) years of progressively responsible experience in strategic communications, public affairs or communications, including experience leading professional staff; or
An equivalent combination of education and experience.

Language requirement:

Fluency in both official languages (French and English) is required

Skills and experience required:

Extensive knowledge of strategic communications, media relations, public affairs and executive communications.
Thorough knowledge of digital communications, social media, website governance, content management and emerging communications technologies.
Knowledge of communications supporting labour relations, collective bargaining, advocacy and member engagement.
Demonstrated ability to lead multidisciplinary teams and manage communications operations.
Demonstrated ability to develop integrated communications strategies and provide strategic advice on complex and sensitive issues.
Strong written, verbal, presentation and interpersonal communication skills.
Strong planning, organizational, analytical and project management skills.
Demonstrated ability to establish collaborative relationships and manage multiple priorities in a dynamic environment.

Compensation Package

Salary Range: $136,379 to $170,473 (G9)
Group Benefits: Health, Dental, life Insurance and disability Insurance
Pension Plan: Defined Benefits
Vacation: 4 weeks per year, plus other generous paid leave
Paid Time Off: December 27th to 31st

How to apply

You are invited to visit our Career Centre to submit your application. Applications must be received by 4:00 p.m. (EST) on October 9, 2026.

Submit a cover letter and resume tailored to the qualifications outlined in the job posting. Your documents should include specific examples that clearly demonstrate how you meet the requirements of this position, as your application will be evaluated based solely on the information provided.

If you require accommodation for a disability during the recruitment process, please contact us with your details. Our Staffing team will respond within 48 hours, and all information related to accommodation requests will be handled confidentially.

We are committed to creating an inclusive, psychologically safe, harassment-free, and accessible work environment, starting from the recruitment process.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Lead the Communications Division, including staff, planning, budgets, resource allocation, centralized intake, and delivery of integrated communications services. Advise senior leaders on complex communications matters and oversee media relations, public affairs, executive and digital communications, campaigns, and performance evaluation.

Requirements

A university degree in communications or a related discipline and seven years of progressively responsible communications or public affairs experience, including experience leading professional staff, are required; an equivalent combination of education and experience is accepted. Fluency in English and French is required, along with extensive strategic communications expertise, team leadership, strong communication and planning skills, and the ability to advise on complex issues.

Skills

Strategic Communications
Media Relations
Public Affairs
Executive Communications
Digital Communications
Social Media
Website Governance
Content Management
Team Leadership
Communications Strategy
Issues Management
Budget Management
Project Management
Analytics And Performance Evaluation
Stakeholder Relations
Bilingual Communication

Benefits

Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
Defined Benefit Pension Plan
Four Weeks Of Vacation Per Year
Additional Paid Leave
Paid Time Off From December 27 To 31

Visa sponsorship

Not detected in the job text

Keywords

Strategic Communications
Public Relations
Media Relations
Public Affairs
Executive Communications
Digital Communications
Social Media
Website Governance
Content Management
Emerging Communications Technologies
Collective Bargaining
Labour Relations
Advocacy
Member Engagement
Issues Management
Workflow Management
Integrated Campaigns
Government Relations
Media Monitoring
Digital Analytics
Engagement Analytics
Budget Administration
Procurement
Stakeholder Relations
Reputation Management
Performance Management
Succession Planning
English
French

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