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Pitcher & Doyle

Bilingual Claims Administrator

Toronto, ON, Canada
North York, ON, Canada

$48,000 to $55,000 CAD / year · Full-time

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Job details

Pay: $48,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: Minimum of 1 year of administrative or customer service experience; insurance industry experience is an asset
Posting language: English
Posted: Oct 5, 2026

Original job description

WHY THIS ROLE MATTERS :

Pitcher & Doyle is hiring for a Claims Administrator who is bilingual in English and French. The Claims Administrator is responsible for the accurate and timely processing, tracking, and management of claims. This role involves reviewing claim documentation, coordinating with internal departments and external parties, and ensuring compliance with regulatory and certificate requirements. The ideal candidate has strong attention to detail, organizational skills, and experience in claims handling or administrative support.

WHAT YOU’LL BE RESPONSIBLE FOR:

•Receive, review, and process incoming claims in accordance with company policies and procedures.

•Maintain and update claims records in the claims management system.

•Verify claim information for accuracy, completeness, and compliance with certificate requirements.

•Communicate with claimants, insurance companies, vendors, and internal teams to obtain required documentation or clarify details.

•Monitor claim statuses and ensure timely follow-up and resolution.

•Prepare and distribute regular reports on claims activity, trends, and outstanding issues.

•Support claims adjusters or examiners with administrative tasks.

•Identify discrepancies or potential fraud and escalate as necessary.

•Assist in audit preparation and compliance tracking.

•Perform other administrative duties as assigned.

What YOU BRING TO THE ROLE:

•Minimum of 1 year of administrative or customer service experience; insurance industry experience is an asset

•Knowledge of claims processes and documentation requirements.

•Strong attention to detail, accuracy and organizational skills.

•Excellent written and verbal communication with a client service mindset

•Fluency in both English and French, with strong written and verbal communication skills in both languages, is required

•Proficient in Microsoft Office (Outlook, Excel, Word)

•EPIC experience is an asset

BENEFITS:

•Health and Dental Benefits

•RRSP Match Program

•Hybrid Work Environment

•Paid Vacation Time

•Bonus Structure

This is for an existing posting

Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position

Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively

encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed

to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.

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More about this job

Responsibilities

Receive, review, process, and track claims while maintaining accurate records and verifying documentation for completeness and compliance. Coordinate with claimants, insurers, vendors, and internal teams; follow up on claim status, prepare reports, support adjusters and audits, and escalate discrepancies or potential fraud.

Requirements

At least one year of administrative or customer service experience is required; insurance industry experience and EPIC experience are assets. Candidates must be fluent in written and spoken English and French, have knowledge of claims processes and documentation, strong organizational and communication skills, attention to detail, and proficiency in Microsoft Office.

Skills

Claims Processing
Claims Administration
Claims Documentation Review
Claims Record Management
Regulatory Compliance
Certificate Requirements
Attention To Detail
Organization
Written Communication
Verbal Communication
Customer Service
English Fluency
French Fluency
Microsoft Office
Microsoft Excel
EPIC

Benefits

Health Benefits
Dental Benefits
RRSP Match Program
Hybrid Work Environment
Paid Vacation Time
Bonus Structure

Visa sponsorship

Not detected in the job text

Keywords

Claims Administration
Claims Processing
Claims Management System
Claims Documentation
Claims Tracking
Claims Status Monitoring
Certificate Requirements
Regulatory Compliance
Insurance
Insurance Companies
Claimants
Claims Adjusters
Claims Examiners
Fraud Identification
Audit Preparation
Compliance Tracking
Claims Reporting
Customer Service
English
French
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft Word
EPIC

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