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Added 33 mins ago
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Pitcher & Doyle

Client Care Representative

Langley (District), BC, Canada
Langley, BC, Canada

$48,000 to $53,000 CAD / year · Full-time

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Job details

Pay: $48,000 to $53,000 CAD / year
Job type: Full-time
Apply by: Nov 1, 2026
Experience: 3–5 years of experience in customer service and/or administrative roles (call centre experience an asset)
Posting language: English
Posted: Oct 2, 2026

Original job description

POSITION OVERVIEW

Pitcher & Doyle is seeking an experienced Client Care Representative to support our underwriting team, reporting to the Director, Underwriting. This role is ideal for a customer-focused professional with strong administrative and conflict-resolution skills who is looking to grow within the insurance industry. Comprehensive training and ongoing mentorship will be provided.

Key Responsibilities

Serve as a primary point of contact for client and broker inquiries, delivering timely, accurate, and empathetic service
Support policy administration, including documentation review, data validation, endorsements, cancellations, and general processing
Coordinate premium finance agreements, client communications, and follow-ups
Provide administrative and customer support related to claims, including intake coordination and status updates
Collaborate with internal teams to ensure efficient service delivery and issue resolution
Assist with general administrative tasks and contribute to process improvements
Participate in ongoing training and professional development

Qualifications

3–5 years of experience in customer service and/or administrative roles (call centre experience an asset)
General Insurance Level 1 licence or ability to obtain
Exposure to claims processes and/or premium finance considered an asset
Strong attention to detail, documentation, and follow-up skills
Excellent written and verbal communication abilities
Demonstrated conflict-resolution skills with a customer-first mindset
Proficiency in MS Outlook, Excel, and Word
Experience working with CRM, client databases, or policy administration systems
Comfortable working within established procedures in a regulated environment

BENEFITS:

•Health and Dental Benefits

•RRSP Match Program

•Hybrid Work Environment

•Paid Vacation Time

•Bonus Structure

This is for an existing posting

Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position

Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively

encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed

to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.

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More about this job

Responsibilities

Serve as a primary contact for clients and brokers, providing timely and empathetic service while supporting policy administration, premium finance coordination, and claims-related communications. Collaborate with internal teams, resolve service issues, handle administrative tasks, and contribute to process improvements and ongoing training.

Requirements

Requires 3–5 years of customer service and/or administrative experience, strong communication, conflict-resolution, documentation, attention-to-detail, and follow-up skills, and proficiency with Microsoft Office. A General Insurance Level 1 licence is required or must be obtainable; claims exposure, premium finance experience, and familiarity with CRM or policy administration systems are assets.

Skills

Customer Service
Administrative Support
Conflict Resolution
Client Communication
Broker Communication
Policy Administration
Documentation Review
Data Validation
Claims Support
Premium Finance Coordination
Attention To Detail
Follow-Up
Written Communication
Verbal Communication
Microsoft Outlook
Microsoft Excel

Benefits

Health And Dental Benefits
RRSP Match Program
Hybrid Work Environment
Paid Vacation Time
Bonus Structure

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Underwriting
Client Care
Customer Service
Administrative Support
General Insurance Level 1 Licence
Policy Administration
Documentation Review
Data Validation
Endorsements
Cancellations
Claims
Premium Finance Agreements
Conflict Resolution
CRM
Client Databases
Policy Administration Systems
Microsoft Outlook
Microsoft Excel
Microsoft Word
Regulated Environment
Process Improvement
Call Centre

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