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Added 11 mins ago
Manager, Leadership Giving
MS Canada
Victoria, BC
$65,000 to $72,000 CAD / year
Full-time
Experience using CRM/database systems to manage relationships and fundraising activity.
Added 12 mins ago
Territory Sales Rep- Thomas Built Buses
Premier Truck Group
Mississauga, ON
Full-time
Maintain accurate CRM records and sales forecasts.
Added 12 mins ago
Customer Experience Supervisor
Avenir Energy
Calgary, AB
Full-time
Knowledge of customer service principles, practices, and relevant computer applications (Office 365, ERP, CRM).
Added 26 mins ago
Marketing & Proposal Specialist
Geosyntec Consultants
Toronto, ON
Full-time
Track business development opportunities via Client Relationship Management system (CRM);
Added 26 mins ago
Marketing & Proposal Specialist
Geosyntec Consultants
Waterloo, ON
Full-time
Track business development opportunities via Client Relationship Management system (CRM);
Added 26 mins ago
Marketing & Proposal Specialist
Geosyntec Consultants
Cambridge, ON
Full-time
Track business development opportunities via Client Relationship Management system (CRM);
Added 26 mins ago
Marketing & Proposal Specialist
Geosyntec Consultants
Guelph, ON
Full-time
Track business development opportunities via Client Relationship Management system (CRM);
Added 26 mins ago
Analyst Sr, Marketing & Sales
Bombardier
Dorval, QC
Full-time
You bring a high level of fluency with Salesforce or another CRM platform, with strong discipline around data quality, pipeline visibility, reporting accuracy, and the use of customer and…
Added 26 mins ago
Business Development Representative
Bushbalm Skincare
Ottawa, ON
Full-time
Use a CRM to maintain a clean funnel to help consistently convert new clients.
Added 26 mins ago
Amazon Connect Developer
BrainRidge Consulting
Toronto, ON
Full-time
We are seeking an experienced, hands-on Amazon Connect Developer to design, configure, and scale our cloud-native Contact Center as a Service (CCaaS) platform. In this role, you will be…
Added 26 mins ago
Architectural Sales Representative, Vancouver, Canada base
ARDEX Americas
Vancouver, BC
Full-time
Proficiency in Microsoft Office and CRM/project tracking tools
Added 26 mins ago
Sales Solution Specialist
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
Manages accurate sales pipeline, consultative activities, and customer contact information in customer relationship management (CRM) tool.
Added 26 mins ago
SaaS Software Sales Specialist
Dawn - Job Search
Toronto, ON
$75,000 to $125,000 CAD / year
Full-time
Maintain accurate records of prospects, opportunities, and sales activities in the CRM.
Added 26 mins ago
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
Full-time
Working knowledge of computer applications such as Microsoft Office and a CRM are a plus
Added 26 mins ago
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
Full-time
Working knowledge of computer applications such as Microsoft Office and a CRM are a plus.
Added 27 mins ago
Booking Clerk
SURREY PLACE
ON
Full-time · Contract
…Information System (HCD-ISCIS) and Customer Relationship Management (CRM) databases, as well as online booking systems are considered an…
Added 27 mins ago
Sales Solution Specialist
Sysco
Quebec, QC · Sysco Canada Inc.
Full-time
Manages accurate sales pipeline, consultative activities, and customer contact information in customer relationship management (CRM) tool.
Added 27 mins ago
Administrative Assistant - Vancouver
LifeWorks
Vancouver, BC
Full-time
Maintain and update CRM database; generate reports.
Added 27 mins ago
Strategic Analytics Coordinator
Langara College
Canada
Full-time
…business processes, security, integrations, Agile/Scrum, or CRM platforms is an…
Added 27 mins ago
Civic Principal
HDR
Vancouver, BC
Full-time
Identify emerging opportunities within municipal, provincial, developer, justice, public and community project typologies.
Added 56 mins ago
Account Manager Specialist
Cowan Insurance Group
Paris, ON
Full-time
Working towards the Canadian Accredited Insurance Broker (CAIB) or Chartered Insurance Professional (CIP) or Canadian Risk Manager (CRM) designations would be considered an asset
Added 56 mins ago
Landfill Facility Manager
Brunel
Slave Lake, AB
Full-time
Manage CRM and operational systems to ensure accurate reporting, data integrity, and pipeline visibility where applicable
Added 56 mins ago
Specialized IT Consultant
ProxyLink
Toronto, ON
$105 to $110 CAD / hour
Contract
Strong experience with Microsoft Dynamics 365 CRM.
Added 56 mins ago
Booking Clerk
Surrey Place
Toronto, ON
$46,643 to $56,748 CAD / year
Full-time
…Information System (HCD-ISCIS) and Customer Relationship Management (CRM) databases, as well as online booking systems are considered an…
Added 56 mins ago
ECH - Manager, Marketing (12-Month Contract)
Empire Homes
Vaughan, ON
Contract
…brand management gained through work with either a real estate developer or a marketing agency specializing in the…

Pitcher & Doyle

Client Care Representative

Langley (District), BC, Canada
Langley, BC, Canada

Pay: $48,000 to $53,000 CAD / year
Job type: Full-time
Apply by: Nov 1, 2026
Experience: 3–5 years of experience in customer service and/or administrative roles (call centre experience an asset)
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

POSITION OVERVIEW

Pitcher & Doyle is seeking an experienced Client Care Representative to support our underwriting team, reporting to the Director, Underwriting. This role is ideal for a customer-focused professional with strong administrative and conflict-resolution skills who is looking to grow within the insurance industry. Comprehensive training and ongoing mentorship will be provided.

Key Responsibilities

Serve as a primary point of contact for client and broker inquiries, delivering timely, accurate, and empathetic service
Support policy administration, including documentation review, data validation, endorsements, cancellations, and general processing
Coordinate premium finance agreements, client communications, and follow-ups
Provide administrative and customer support related to claims, including intake coordination and status updates
Collaborate with internal teams to ensure efficient service delivery and issue resolution
Assist with general administrative tasks and contribute to process improvements
Participate in ongoing training and professional development

Qualifications

3–5 years of experience in customer service and/or administrative roles (call centre experience an asset)
General Insurance Level 1 licence or ability to obtain
Exposure to claims processes and/or premium finance considered an asset
Strong attention to detail, documentation, and follow-up skills
Excellent written and verbal communication abilities
Demonstrated conflict-resolution skills with a customer-first mindset
Proficiency in MS Outlook, Excel, and Word
Experience working with CRM, client databases, or policy administration systems
Comfortable working within established procedures in a regulated environment

BENEFITS:

•Health and Dental Benefits

•RRSP Match Program

•Hybrid Work Environment

•Paid Vacation Time

•Bonus Structure

This is for an existing posting

Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position

Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively

encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed

to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

Serve as a primary contact for clients and brokers, providing timely and empathetic service while supporting policy administration, premium finance coordination, and claims-related communications. Collaborate with internal teams, resolve service issues, handle administrative tasks, and contribute to process improvements and ongoing training.

Requirements

Requires 3–5 years of customer service and/or administrative experience, strong communication, conflict-resolution, documentation, attention-to-detail, and follow-up skills, and proficiency with Microsoft Office. A General Insurance Level 1 licence is required or must be obtainable; claims exposure, premium finance experience, and familiarity with CRM or policy administration systems are assets.

Skills

Customer Service
Administrative Support
Conflict Resolution
Client Communication
Broker Communication
Policy Administration
Documentation Review
Data Validation
Claims Support
Premium Finance Coordination
Attention To Detail
Follow-Up
Written Communication
Verbal Communication
Microsoft Outlook
Microsoft Excel

Benefits

Health And Dental Benefits
RRSP Match Program
Hybrid Work Environment
Paid Vacation Time
Bonus Structure

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Underwriting
Client Care
Customer Service
Administrative Support
General Insurance Level 1 Licence
Policy Administration
Documentation Review
Data Validation
Endorsements
Cancellations
Claims
Premium Finance Agreements
Conflict Resolution
CRM
Client Databases
Policy Administration Systems
Microsoft Outlook
Microsoft Excel
Microsoft Word
Regulated Environment
Process Improvement
Call Centre

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