Dispatch Supervisor

Dispatch Supervisor

Position Overview

Our client, an established transportation company, is seeking an experienced Dispatch Supervisor to oversee daily dispatch operations, lead the dispatch team, and ensure the efficient coordination of drivers, equipment, and customer deliveries.

The ideal candidate is a hands-on leader with strong transportation experience, excellent problem-solving abilities, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Oversee daily dispatch operations, including driver scheduling, load assignments, route planning, and delivery coordination.
• Lead, coach, and support the dispatch team, ensuring productivity, accountability, and effective workload distribution.
• Monitor driver availability, hours of service, performance, and compliance with transportation regulations.
• Coordinate with drivers, customers, and internal departments to resolve scheduling conflicts, delays, and operational challenges.
• Ensure customer pickup and delivery commitments are consistently met.
• Work with fleet maintenance to maximize equipment availability and utilization.
• Monitor dispatch KPIs, including on-time deliveries, driver productivity, and operational efficiency.
• Identify opportunities to improve dispatch processes, service levels, and overall performance.
• Maintain accurate dispatch records and provide operational updates to management.

Qualifications & Experience

• 3–5 years of experience in transportation, trucking, or logistics operations, including supervisory experience.
• Previous experience leading or supervising a dispatch team preferred.
• Strong knowledge of driver scheduling, load planning, transportation regulations, and hours-of-service requirements.
• Experience with Transportation Management Systems (TMS) and dispatch software.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Ability to manage competing priorities and make sound decisions under pressure.
• Flexibility to work additional hours as operational needs require.

Ideal Candidate

A proactive, results-driven leader who can effectively manage dispatch operations, motivate a team, resolve challenges quickly, and maintain high levels of customer service while maximizing fleet efficiency.

We thank all applicants for their interest; however, only candidates selected to proceed in the recruitment process will be contacted.

We may use technology, assisted tools, including artificial intelligence (AI), to screen, assess, or select applicants during portions of the recruitment and hiring process. All hiring decisions are made by human decision-makers.

We are an equal opportunity employer committed to fostering a diverse, inclusive, accessible, and respectful workplace. Accommodation is available upon request throughout the application, recruitment, and selection process. Applicants may request accommodation or additional information regarding the recruitment process at any stage.

Vacancy Status: This posting is for an existing vacancy.

Salary: 80-90k