Casting Call
Account Director with:
- Love for cultivating high-trust, long-term relationships.
- Knack for inquiring, listening, and shaping conversations.
- Instinct to connect strategic dots and spot strategic opportunities.
- Conviction to create value by solving more, not selling first.
- Courage to lead money talks with equity, clarity, and integrity.
Scope: What this role entails.
Mission
Grow client relationships, account revenue, and agency reputation through deep trust, sharp acumen, and strong accountability.
Responsibilities
- Own the health of your accounts: relationships, revenue, and reputation.
- Own the P&L for your accounts: spot opportunities, forecast revenue, negotiate deals, manage budgets, protect margins, and optimize performance.
- Lead strategic planning and set clear direction for account growth.
- Be a trusted advisor to clients: guide discussions and decisions with context, insight, and foresight.
- Be a strategic partner to clients: proactively provide recommendations, account reports, and business reviews.
- Partner with Strategy and Creative leadership to translate client objectives into clear briefs, scopes, metrics, and outcomes.
- Collaborate with cross-functional teams to deliver impactful results and delightful experiences to clients.
- Protect clients and teams from misaligned expectations and engagements.
- Initiate and shape discussions, including difficult ones, with clients and teams to achieve win-win outcomes.
- Set and exemplify high standards for account acumen and communication excellence.
- Report directly to VP of Client Success.
- Work in a hybrid environment, including travel to see international clients.
Rewards
- Salary range of $100K – $150K, based on capability, competency, and experience.
- Career support system with clear paths to growth and leadership.
- Higher autonomy with greater role effectiveness.
- Benefits package (family, health, wellness, dental, vision, prescription, etc.).
- Paid time-off (holidays, vacation, sick and wellness days, etc.).
- Warm office environment with designated desks and a fully stocked kitchen.
- And more to support the whole you.
Casting Criteria
Suitability: How to qualify for this role.
Show us your capability and sensibility.
Must-haves
- Competency and proficiency as outlined above.
- Minimum 8 years of experience in account management and/or client service within the creative, marketing, or advertising agencies.
- Minimum 3 years in an account leadership role.
- Proven experience managing P&L and growing complex or enterprise-level accounts.
- Outstanding communication skills (written, verbal, presentational, and interpersonal), including with senior stakeholders.
- Strong executive presence.
- Proficiency with CRM platforms (Salesforce, Hubspot, PipeDrive, or equivalent).
- Proficiency with Google Apps (Drive, Cals, Docs, Sheets, Slides, etc).
Nice-to-haves
- Experience in B2B enterprise marketing and communications.
- Experience working with global, distributed clients and teams.
- Experience mentoring and developing account teams for high performance.
- Sensibility to recognize creative excellence.
- A degree useful to this role (MBA, BBA, Marketing, Advertising, Communications, etc).
